"Three Obediences and Four Hearts" in Nursing Quality Assessment

"Three Congs" nursing service, that is, from the first greeting in the morning, treat patients and colleagues with good attitude and polite language; From the morning shift, I entered the working state with full mental outlook, dignified appearance and elegant manners; From the patient's first question, strictly implement the first question responsibility system, do not shirk the patient's questions, and give satisfactory answers and solutions.

As a nursing medical staff, serving patients must achieve "four hearts": enthusiasm, patience, carefulness and responsibility. When medical staff truly achieve "four hearts", patients will feel intimacy, belonging, respect and identity.

Enthusiasm is an emotional problem of patients.

Emotions, including the feelings of medical staff for patients, are generally divided into three levels: the first is empathy, and there is a * * * voice for the pain of patients. Followed by a sense of family, and then a sense of career pursuit. Enthusiasm can directly affect the behavior of medical staff, and it is also a prerequisite for medical staff to prevent and treat diseases. The enthusiasm in the work is sincere, caring and civilized in language.

Patience is the expression of medical staff's self-control in language art.

The doctor's language, attitude, calmness, tolerance and restraint are all important. There must be patience in several aspects: First, timely and calmly answer the illness, diagnosis and treatment measures and medical risks raised by patients and their families. Neither too cold nor too hot, nor too anxious or impatient. Second, we should consciously respect patients' right to privacy, choice and decision.

Caution refers to the cautious behavior of medical staff in medical practice.

The doctor's behavior is to safeguard the patient's life safety. At present, the main things to be cautious are: first, strictly abide by the "one law and four regulations", that is, the Medical and Health Management Law, some administrative regulations, medical and nursing norms and routines. The second is to write and save medical records seriously and scientifically. The third is rational drug use, reasonable disposal and inspection.

Responsibility is mainly manifested in the following aspects.

First, it is the unshirkable responsibility of medical staff to safeguard the health interests of patients. Second, we should study hard and strive for perfection in medical technology. Third, constantly improve yourself in practical activities. Success should be modest and prudent, failure should be carefully summarized, and mistakes should never be avoided. Fourth, at the critical moment of the patient's life and death, we should dare to take risks in order to save the patient. Sincerity and kindness are human nature and the traditional virtue of our Chinese nation.