Five model articles on the speech of quality service in 22 shopping malls

Only by thinking about customers' thoughts and being anxious about customers' urgency can customers be moved. We should warm customers' hearts with high-quality services and create "satisfaction 1" with our sincere services. The following are five sample articles I have compiled about the excellent service in shopping malls in 219. I hope you like them!

Speech on Quality Service in Shopping Mall in 219 I

Dear leaders and colleagues:

Hello everyone!

The theme of my speech is "Serving with Heart and Creating Satisfaction 1". Our xx household appliances take "sincere service, honest management" as the operating principle, and put "sincere service" in the first place. "Dedicated service" is the basic requirement of salespeople. At any time, "dedicated service" is the standard to measure a salesperson. Dedicated service means to treat customers as their friends and relatives from the heart, and put the interests of customers first and keep them in mind.

Only by thinking about customers' thoughts and being anxious about customers' urgency can customers be moved. We should warm customers' hearts with high-quality services and create "satisfaction 1" with our sincere services.

Of course, we are ordinary salespeople, both sour and sweet. We serve all kinds of customers. We have been praised by customers and criticized by customers. It is common to say that we are hoarse. Sometimes we meet unreasonable customers and feel like crying, but the grievances belong to grievances. Our work determines that we serve customers, and customers are always right. Customers are God, and only when they are satisfied are we. So, how can we "serve with heart and satisfy customers"? Seeing customers, a smile is indispensable. A sincere smile is like a key to open our heartfelt communication with customers. In the process of receiving customers, we should be enthusiastic, meticulous and thoughtful, do not complain about customers' questions, patiently answer them, do the right shopping guide, and "serve with heart" should make customers have no doubts and buy products that suit them satisfactorily.

the way of enterprise lies in honesty, and the way of service lies in heart. Nowadays, when customers come to shopping malls, they no longer just want to buy satisfactory products, but also need to enjoy quality services. It is our responsibility to provide customers with professional and humanized quality services. We pay attention to "intention" because there are still some inadequacies in service work, such as: going to work with emotion, picking customers, not treating customers equally, contradicting and satirizing customers, and so on. What's more, we fight with customers. The reason for this is that we don't put customers in mind, don't put their interests first, and don't do our job well.

That's right. I always remind myself to remember "serving with my heart". Strive to be an excellent salesperson. Now there are many big brothers and sisters around me who have done a good job. They are conscientious in their posts and have no regrets. I will definitely follow their example, work hard, try my best to create feelings for customers and create our own "1 satisfactory services".

Finally, I'm glad that I came to xx Home Appliances, a professional home appliance store that stresses honesty and service. It was xx home appliances that gave me the opportunity to learn and grow, and it was xx home appliances that taught me how to serve customers attentively, where I got the promotion of my self-worth. Therefore, I will continue to surpass myself, create satisfactory service for every customer with a fiery and sincere heart, and contribute to "integrity xx and satisfaction xx". My speech is over, thank you!

Speech II on Quality Service in Shopping Mall in 219

Leaders:

Hello, the topic of my speech is "Quality Service, * * * Casting Honesty". Honesty and trustworthiness are the traditional virtues of China people. Since ancient times, abiding by honesty is the standard to measure a person's behavior, quality and personality. Being an enterprise also needs honesty. As the ancients said, "The way to run is honesty, and the way to make a profit is faith." Honesty and trustworthiness are not only the basic moral principles of being a man, but also the premise for enterprises to fight against the market. In today's socialist market economy, we pay attention to "honesty" because there is a shadow of lack of honesty in reality-

life. From fake cigarettes, fake wine and fake diplomas to fake accounts, counterfeit money and fake political achievements; From stock market fraud to "triangular debt" between enterprises; From plagiarizing other people's scientific research achievements to "black whistle" on the football field; From ordinary people's malicious consumption overdraft to some local governments' promises, reneging on their promises, opening doors to attract investment and slaughtering customers behind closed doors. All this kind of turbid flow of dishonesty erodes the trust between people like a plague. Personal dishonesty is harmful to several people, and if there is no trust in society, everyone is in danger. Quality service and honesty are the responsibilities of our telecom operators.

today, when the whole society calls for honesty, * * people insist on taking Theory of Three Represents as the guide, focusing on quality service, honesty and trustworthiness, focusing on improving professional ethics and family virtues, earnestly strengthening ideological and moral construction, and extensively carrying out practical activities such as creating "civilized units" and "civilized systems". As a service industry, electric power enterprises adhere to the service concept of "quality-oriented, honest service". Strengthen management internally and provide quality services externally. It is required to apply for "one, one system" for power connection, that is, to complete all procedures within one working day and install meters to supply power within one working day. The "four-and-two-system" emergency repair means that after receiving an accident call, it will handle faults and supply power for rural users within four hours, and handle faults and supply power for urban users within two hours. Customer reception requires "only one door, only looking." One person, we will do the rest of the work "and implement the principle of" turning inside and not turning outside ". Our service commitment is "six ones", that is, a smiling face, a cup of hot tea to warm the heart, a sincere treatment, a good thing to relieve worries, a farewell to each customer's satisfaction. Let "Electric Tiger" and "Electric Overlord" become a thing of the past forever!

everything comes first, and service is fundamental. Changwu is located at the junction of Shaanxi and Gansu, and the terrain is mostly mountainous. It belongs to the end of salty power supply, with long route and poor power supply quality. In view of this situation, the long-distance telecom operator actively contacted the Secretary 114 Power Supply Bureau to introduce 11 kV power supply in Gansu. It provides a reliable power supply for the development of * * coal mine in our county. In view of the aging of rural lines, high loss, high electricity price in rural areas and heavy burden on farmers. In 1998, China launched a comprehensive project to transform rural power grid, reform rural power management system, and implement the "two reforms and the same price" project for urban and rural power consumption. Long-distance telecom operators are not willing to lag behind, and have completed the task of network reform in 172 administrative villages with 11 thousand people, which has reduced the rural electricity price and reduced the burden on farmers.

several degrees of wind and rain, several degrees of spring and autumn, wind, frost, snow and rain beat the rapids. Changdian people cast today's glory with integrity. As of today, the reconstruction project of rural power grid in our county has been completed and passed the acceptance; The reform of rural power management system has been basically straightened out and on the right track; Since September 1st, 2xx, the lighting power consumption has been implemented with the same price in urban and rural areas, from .62 yuan /KWH before transformation to .49 yuan /kwh after transformation, with a decrease of .13 yuan /KWH. 2xx The commissioning of Luoyu 11kV substation in July marked the successful introduction of power supply from Gansu and provided reliable power guarantee for the economic development of our county.

only by providing excellent service and being honest and trustworthy can we create a good corporate reputation. With the development of market economy today, enterprises can be in an invincible position. Let's join hands and work hard for the bright future of Changwu's economic development!

thank you!

Speech III on Quality Service in Shopping Mall in p>219

Love is the same language for us.

Living alone in this world, we have to face choices all the time, whether to choose hardship or pleasure, whether to choose generosity or meanness, whether to choose firmness or cowardice. These choices constitute the entity of our lives. Looking back on yesterday, I will always cherish my choice. Be a shop assistant.

I remember when I was at school, I wrote in my diary like this: "The harder the place, the more you can exercise your will, and the more you can feel full." That's what I said, but after I came to work in Quanfuyuan, the hardship of work and the monotony of life were unexpected. It's basically a posture for more than ten hours every day, facing countless customers, and the hard work is self-evident. At the end of every day's work, I feel really tired when I fall into bed and don't want to move. In the face of all this, I have also wavered. Is my youth going to be busy in the supermarket where people come and go? Shouldn't my life have as much free time as other girls? At the end of a day's work, my bones are scattered and I don't even want to eat when I'm lying in bed. At this time, my kind and simple older sisters buy food for me, laugh and tease me to eat, and look at their tired bodies and amiable faces. I am very touched. Yes, although the work in the shopping mall is monotonous, our life is colorful; Although most of the customers in front of us don't know each other, the sincere feelings between people are real.

So I pulled myself together again, insisted that the customer is God's purpose, worked hard every day, took pride in being tired, and took pleasure in suffering. All these made my thoughts sublimate. From then on, I realized that the monotony and hardship of work was no longer a burden, but a necessity of our lives. In the ordinary position of shop assistant, ordinary you, me and him can also create a wonderful sky. People should be like this, no matter how ordinary the work is, how heavy the burden is on their shoulders and how heavy the steps are, they should go on step by step until forever. A person's life can't always be a smooth road, and there are still difficulties and setbacks with us. The flowing water is blocked to form beautiful waves, and life is more magnificent and colorful because of frustration. This is what we do when we encounter difficulties. We fall down and get up again, and record our journey with failure. This is the real hero.

Later, I gradually realized that my post is not only a place for me to perform my responsibilities, but also a stage for giving love to customers. So I cheer myself up every day: no matter how wronged I am, I must not let my customers suffer a little injustice; No matter what face the customer faces me, I will always be a smiling face to the customer. Life is like a mirror. When you smile at it, it will smile back at you. When I see customers smiling at me, and when my work performance is affirmed by my leaders, I feel a kind of joy and pride that I have never felt before: I am dedicating love to society in this way. Love is our same language!

Facing the new opportunities and challenges, I want to set a higher goal-"to be the best salesperson in the industry"! The best salesperson is a business elite with noble moral character, sincerity, love and responsibility, excellent professional quality and leading professional skills! This requires us to insist that commitment is golden, to persist in diligence and enterprising, and to persist in learning and innovation. We know that a single flower is not spring, and a hundred flowers bloom in spring. We are all excellent salespeople of Quanfuyuan. Let's constantly enhance our competitiveness with more advanced marketing concepts, more professional marketing skills and better services. Only in this way can Quanfuyuan develop steadily, healthily and persistently in a strong market and create wealth and value for society and employees. < P > I am convinced that Xidan Shopping Mall will be brave and confident with scientific management mechanism, excellent corporate culture, good products and brand-new services. Our team will also face thousands of customers of Ping An Qian Qian with the most professional, efficient and sincere service! Let's work together, share the fate with Quan Fuyuan, and build a "brilliant Xidan shopping mall" hand in hand.

Speech on Quality Service in Shopping Mall in p>219 IV

Leaders:

Hello, the topic of my speech is "Quality Service, * * * Casting Honesty". Honesty and trustworthiness are the traditional virtues of China people. Since ancient times, abiding by honesty is the standard to measure a person's behavior, quality and personality. Being an enterprise also needs honesty. As the ancients said, "The way to run is honesty, and the way to make a profit is faith." Honesty and trustworthiness are not only the basic moral principles of being a man, but also the premise for enterprises to fight against the market. In today's socialist market economy, we pay attention to "honesty" because there is a shadow of lack of honesty in real life. From fake cigarettes, fake wine and fake diplomas to fake accounts, counterfeit money and fake political achievements; From stock market fraud to "triangular debt" between enterprises; From plagiarizing other people's scientific research achievements to "black whistle" on the football field; From ordinary people's malicious consumption overdraft to some local governments' promises, reneging on their promises, opening doors to attract investment and slaughtering customers behind closed doors. All this kind of turbid flow of dishonesty erodes the trust between people like a plague.

if a person breaks his promise, it will harm several people. if there is no trust in society, everyone will be in danger. Quality service, * * casting integrity, is it us? People have the same responsibility.

today, the whole society calls for honesty. People adhere to the important thought of "xxxx", focus on quality service, honesty and trustworthiness, focus on improving professional ethics and family virtues, earnestly strengthen ideological and moral construction, and extensively carry out practical activities such as creating "civilized units" and "civilized systems". As a service industry, electric power enterprises? People adhere to the concept of "quality-oriented, honest service". Strengthen management internally and provide quality services externally. It is required to apply for "one, one system" for power connection, that is, to complete all procedures within one working day and install meters to supply power within one working day. The "four-and-two-system" emergency repair means that after receiving an accident call, it will handle faults and supply power for rural users within four hours, and handle faults and supply power for urban users within two hours. Customer reception requires "only enter one door, only find one person, and we will do the rest" and implement the principle of "turning inside and not turning outside". Our service commitment is "six ones", that is, a smiling face, a cup of hot tea to warm the heart, a sincere treatment, a good thing to relieve worries, a farewell to each customer's satisfaction. Let "Electric Tiger" and "Electric Overlord" become a thing of the past forever!

several degrees of wind and rain, several degrees of spring and autumn, wind, frost, snow and rain beat the rapids. ? People use honesty to cast today's glory. As of today, the reconstruction project of rural power grid in our county has been completed and passed the acceptance; The reform of rural power management system has been basically straightened out and on the right track; Lighting electricity from? Year? Month? From the date of implementation, the urban and rural areas will have the same price on the same network, from before the transformation? Yuan /kwh after the transformation? Yuan /kwh, reduced? Yuan /kwh. ? Year? Month in our county? The commissioning of the 11 kV substation marks the beginning of our county's transition from? The successful introduction of power supply has provided reliable power guarantee for the economic development of our county.

only by providing excellent service and being honest and trustworthy can we create a good corporate reputation. With the development of market economy today, enterprises can be in an invincible position. Let's work hand in hand for? Strive for a bright future of economic development.

219 Shopping Mall Quality Service Speech 5

As a hotel employee, what should I do to face my present job, in an ordinary post?