Traditional Culture Encyclopedia - Traditional culture - How to do telemarketing this kind of work in a faster way?
How to do telemarketing this kind of work in a faster way?
Two, voice skills
1, the appropriate speed of speech, preferably in line with the customer's speed of speech;
2, with feelings;
3, enthusiasm.
Three, the skills of the opening statement
1, to attract the attention of the customer's interest
2, dare to introduce their own company, show their identity
3, do not always ask the customer whether they are interested in, to help the customer to decide, to guide the customer's thinking;
4, in the face of the customer's refusal not to immediately retreat, give up;
5, talking on the phone to speak louder than usual, creating a good call atmosphere;
6, simple and clear, do not cause customer resentment;
Four, the introduction of the company or product skills
1, the face of the team "refused" to have a good mind;
2, acceptance, Praise, agree with the customer's opinion;
3, to learn to avoid the problem;
4 turn the customer's objections to the problem as our selling point;
Fifth, to stimulate the customer's desire to buy the skills of the
1, the application of the customer's influence and social pressure of the people;
2, to borrow his point of view;
3, care for the customer in every word, care for the people, things, things that he cares about. Care about the people, things and things he cares about;
4, citing the media and social opinion on the company's influence
5, citing the current environment of the big, or advocate slogans!
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