What is included in the electric service?

Electricity services mainly include, but are not limited to, the following:

1. Electricity supply: This is the basis of electricity services, ensuring a stable and reliable supply of electricity to residential, commercial and industrial users. This includes conventional grid power, renewable energy power (e.g., solar, wind), and power supply provided by standby generating units.

2. Electricity bill management: This includes the calculation of electricity charges, billing, meter reading (remote automatic meter reading technology is now used in many places), and electricity bill collection services, where users can pay for electricity in a variety of convenient ways, such as online payment platforms and the State Grid APP.

3. Industrial Expansion and Capacity Increase Service: Provide a series of electricity application, design and construction, acceptance and connection services for newly installed and capacity increase users.

4. Power supply technology program: provide users with power supply technology program for power facilities, to ensure the safe and efficient operation of power facilities.

5. Technical support and maintenance: including equipment testing, routine maintenance, fault emergency repair, technical support consulting, etc., to ensure the normal operation of power equipment and systems.

6. Energy-saving services: provide guidance, inspection and technical services on safe use of electricity and power saving, and help users improve the efficiency of energy utilization.

7. Consulting services: Answer users' questions about electricity use, and provide counseling on electricity policy, tariff information, energy conservation and emission reduction, etc.

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8. Special services: customized services for special users or special situations, such as security for important users, priority power supply in emergencies, and so on.

9. Universal Electricity Service: Ensuring that all users have access to basic electricity services at reasonable prices is a social responsibility that is usually carried out by the government and power companies*** together.

10. Service commitments and norms: For example, the State Grid Corporation's "Ten Commitments" cover commitments on power supply reliability, voltage compliance, service attitude, and complaint handling, as well as professional norms such as the "Ten No's" for employee service.

These services reflect the extension of power supply from basic power delivery to technical support, customer service, energy management and other dimensions, aiming to meet the diversified power needs of users and improve service quality.