Questions about "trust".

What is "trust"? This is the question of the times, but also the question of the human heart, the traditional society speaks more of "integrity", which is one of the core of Chinese culture. In modern society, with the development of capitalism, western society attaches great importance to the spirit of "contract", and with the reform and opening up of China, "integrity" is also particularly important as a measure of enterprise and every person. Shanghai, as a city, is considered to be the most "honest" city in China, and can be considered the most trustworthy.

So what is "trust"? Trust is a disposition attitude in the face of uncertainty, a situation, but also a character, a moral ability. Its constituent elements are the following aspects, first, the dependence between man and man. Second, man and the natural world, man and the material world, man and man, man and self. Third, interpersonal trust is the prototype of all trust.

Among them dependence requires trust, but trust is an indeterminate judgment that carries some risk. Therefore those people are worthy of our trust? With competence, good character and goodwill. Since we are not exactly sure of trust, we risk being let down or betrayed, suffering loss and experiencing hurt. So trust requires wisdom and judgment, but fundamentally it requires courage.

After I retired, I put down all the unhappy people and things I encountered when I was working, but from time to time, due to reading, due to writing, or friends' gatherings, I would touch some people and things, but most of them are good memories. Suddenly one day, I realized that all the happiness and unhappiness are the result of the attitude of trust and the accuracy or otherwise of the judgment. Therefore, the attitude of "trust" is the most fundamental wisdom in the path of life.

Now there is a lot of time to directly experience social life, found and recognized a lot of social problems, such as medical services, traffic management, social activities, if there are problems and regrets are from the attitude of trust, if there is trust between people, people and social organizations have trust, social organizations have trust, then it will avoid the problem should not have arisen. Yesterday, when we talked about the issue of trust, a colleague cited an example that enlightened me. Jack Ma's Alibaba has a benefit for caring for pregnant female employees, which is that if you are pregnant, you can apply for a piece of maternity radiation-proof clothing. This process requires seven links, the beautiful name of the need for management, the need for control, but inefficiency, often the same thing employees complain. So Jack Ma knew about this, he felt very strange, proposed that as long as the employee is pregnant, you can with the work card directly to the logistics department to receive a piece, and then by the logistics department for the record registration. This one example is the organization's trust in people, without the need to establish seven layers of audit steps. If we reflect on our work according to this idea, there are many such examples.

Trust between people is even more important, and a lot of social mores come from trust or not. Now due to the development of the Internet, basically do not watch TV, a few years earlier, I remember the popularity of watching Auntie Park's old maiden program, almost all of them are family problems and disputes, and the trust between loved ones to show the problem without disguise, full of negative energy shrouded in the hearts of the listeners, and become the topic of the street, and all of a sudden I feel that this society is very problematic. It is said that the show is now canceled, but those problems with the attitude towards trust are already in plain sight.

Looking back on his career, a long time as the head of the enterprise, the word strict, he also led by example, physical behavior. So part of it is to rely on the system, the other part is to rely on charisma, and like Jack Ma, based on trust, to efficiency, both management control, but not affect the efficiency, why not do it?

Due to the lack of trust, there is now a general lack of responsibility for the problem, this problem has been like a tumor that permeates all corners of society, it is difficult to change, in fact, this is a very dangerous phenomenon that will produce serious adverse consequences, there will be a responsibility for accidents that occur, it is surprising that you can not find the responsible person, there is so, can only be deducted from the punishment and punishment at all levels.

So how do we call for the return of trust? The author believes that this is a very difficult thing to do, need the efforts of the whole society. For example, the hospital service is never-ending, to produce a sense of trust with patients and their families, it is necessary to put the patient in the first place, the establishment of patient service as the main guide to the establishment of the service system, over time, the doctor-patient conflict will inevitably dissipate. Another example is in the state-owned enterprises, as long as to do really put the staff in the heart, the cadres of conflict will not be cured. Once the trust between people back, people and organizations return to the trust, society will be truly harmonious, the people's sense of happiness and sense of achievement will naturally arise.

In addition, trust is also closely related to personal character cultivation, to make this society become a society of integrity, it is necessary to start from the personal cultivation, learn from the ancients, my day three times, adhere to the good character cultivation, trust in others, trust in the organization, trust each other, such as trust in the land is constantly being nourished, the emergence of a good trust in society will be just around the corner.

Liu Sunan

?September 22, 2020