Traditional Culture Encyclopedia - Traditional culture - What are the main challenges faced by automobile after-sales service enterprises in China?
What are the main challenges faced by automobile after-sales service enterprises in China?
1, the rapid development of automobile technology and the frequent changes of vehicle types have brought challenges to the technical update of after-sales service. Such as supercharged engine technology, hybrid engine technology, automatic transmission and so on. 2. Gone are the days when social maintenance enterprises and 4S shops competed for after-sales service cakes and the maintenance mode was single, which put forward higher requirements for the technology, personnel, equipment and funds of after-sales service enterprises. No matter whether the competition results in a higher level or not, it will be eliminated by the society and the original car manufacturers. 3. With the implementation of the new automobile maintenance management regulations, there are more and more three-guarantee disputes caused by the maintenance of new cars in ordinary repair shops, and more and more consumer complaints and quality disputes are faced by 4S stores. How to judge and solve disputes is also a difficult problem.
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