Reception of customers nine process

Reception of the customer nine processes

Reception of the customer nine processes, to do sales in the industry are very important to focus on the reception process, a good reception process can help us to reach a deal, but also pay attention to the details of the reception process, to give the customer the best sense of experience, so that we can reach a deal faster, the following for you to share the reception of the customer nine processes.

Reception of customers nine process 1

First, before the customer to

1, received the customer information to visit the information, the fastest time to reply to the customer by mail or phone, said that the customer is welcome to visit, to understand the number of customers visiting, gender, job title, dietary taboos, drink tea, cola or coffee, whether you need to be transported to and from the hotel. address and phone number, the main purpose of the visit and other information. Facilitate the arrangements for the visit.

2, received a reply from the customer information statistics, as soon as possible to make arrangements. Such as sending a car application, customer visit contact letter, samples, catalogs, prices, etc., and plan to accompany the reception of personnel such as managers or team leaders, and inform the customer of the details, to discuss the details of the negotiations.

Get to know the customer and plan the visit, such as the flow of the visit, what to talk about, and what you want to achieve. Conduct historical, cultural and background research on the client.

3. Confirm with HR one day in advance of the customer's visit the specific time of the vehicle reception. Send an email or phone call again to confirm the reception time and place with the customer, as well as contact information. The HR department should ensure that the vehicle is clean and tidy, and standby on time.

Prepare the welcome sign or welcome electronic file. Prepare tea and coffee in the meeting room, and set up samples, paper towels, catalogs, paper and pens, and name tags.

4, for customers interested in the product, the salesman should be very familiar with this product, understand the characteristics and advantages of this product, in order to introduce to the customer.

5, inform the manager of the basic situation of the customer, the specific time of the visit, the main content of the talk, about the time.

Second, customer reception

1, the salesman full of spirit, dressed formally decent, wearing a label, in the agreed time to meet with the driver to go to the customer's hotel to receive customers, to ensure that the time to the hotel than the agreed with the customer 10-15 minutes earlier than the customer, so you need to determine the specific location in advance, and take into account the traffic jam situation, never let the customer wait!

2, after arriving at the hotel, in the time agreed with the customer 1 ~ 2 minutes in advance to contact the customer by phone, informed that the hotel has arrived at the door, asked whether it is ready. After meeting with the customer, greet the customer and shake hands cordially.

3, please customers get on the car, the car seat has a high and low points. Generally speaking, the position behind the co-pilot is the best, followed by the position behind the driver, followed by the co-pilot position. Common sense should be understood.

4, customers get on the car, you can simply tell the customer from the hotel to the factory time, so that customers have an understanding. Secondly, it should be noted that the salesman can never be silent and sleep with their eyes closed. Need to communicate with customers, such as whether they have come to China, come to Shenzhen, still accustomed to here? What is the impression of Shenzhen?

According to the previous understanding of the customer, the customer asked how the weather in the customer's country, the situation of the customer's city, the customer's country representative of the food, etc., or China's unique food, fruits, habits, the introduction of the development of the city of Shenzhen, the introduction of the scenery encountered on the road to the customer, and so on.

In short, this point is what we all lack, and need to add content, but it is very important to draw closer to the customer.

5, almost to the company, notify the front desk in advance to turn on the lights, showroom lights, and told the previous notification accompanied by a visit to the team leader or manager waiting at the elevator door.

Note that the businessman first manager introduced to the customer, for example, Peter, this is the manager of the business department of our company Alex. Alex, this is from the United States ABC company Peter, so that the customer is informed first, is a respect for the customer.

6, to the company, directly to the customer to the meeting room. Watch the company's introduction video or PPT, and make tea or coffee to the customer.

7, after watching the video or PPT, you can take the customer to visit the showroom, and explain in detail the company's case, as well as product-related features and uses, etc., and customer communication, focusing on the customer's point of interest, and keep a good record of the relevant records, so as to follow up and communicate later.

8, after visiting the showroom, ask the customer whether to continue to visit the factory. After getting an accurate reply, accompany the customer to visit the factory, give the customer a detailed introduction to the product production process, as well as the difference between different products and characteristics. Subsequently, you can return to the conference room, while the relevant personnel to prepare the customer needs to view the samples brought to the conference room.

9, talk about the process, in addition to communicating with customers and answer related questions, but also need to take the initiative to collect more customer information, and make detailed records.

Such as, the customer on the product and the cooperation of any special requirements and attention to detail need to cooperate with us, whether to buy from China, how the cooperation situation, the customer in the local sales approach, the main types of products.

Already good sales of products, the approximate purchase volume. Understanding of the customer at the same time, you can also introduce our company's advantages such as research and development, production, sales and promotion, if necessary, you can introduce our company in the customer's local cooperation with large customers to increase the opportunity, which needs to be prepared in advance.

10, customers need to sample test, or talk about prices or large engineering projects, team leader or manager present, you can directly decide to act decisively, if necessary, you can always contact the R & D colleagues to participate. Necessary to communicate with the general manager, you can tell the customer, the company's general manager wants to know the customer, get the customer's consent, you can introduce the general manager to the customer, to maximize the cooperation

Opportunities. Note that the first customer introduced to the general manager, and then introduce the general manager to the customer.

11, talk about the imminent end, accompanied by timely contact personnel to arrange a car to send customers, and send customers gifts, such as tea. Ask the customer whether you can dine together, there is no want to eat some dishes, according to customer needs to arrange a good place to eat, send a car to pick up and drop off.

12, at the end, warmly expressed that it is very happy to see the customer, I hope he spends a pleasant time in China, if there is any need for help, you can contact us at any time. In general, must be accompanied by the salesman to send the customer, shall not decide to let the customer leave alone, it is best to have a beginning and an end, personally accompanied by the customer or drop car to the hotel.

13, later that day, write an email to the customer to thank for the visit, and expressed great pleasure to see the customer, a detailed summary of the visit to talk about all the details and related follow-up arrangements.

14, according to the customer previously provided . According to the information provided by the customer before, it is estimated that the customer is going to take the plane to leave, call the customer, wish a smooth journey, welcome to come to China again.

15, when the customer back to China, to contact the customer in a timely manner, and do a good job of follow-up.

Third, after the customer visit

1, according to all the records of the customer's visit, organize and submit to the department manager, and discuss in detail how to follow up on customer needs, and further communication and cooperation.

2, specifically contact the relevant departments and colleagues, immediately arrange and implement the details of the customer visit talked about, and timely feedback to the customer. The above is the process of receiving customers, although it looks simple, but do a good job, we all have to work hard.

First, meet the customer door

Note: 1, warm reception 2, ask whether to come and whether there is a telephone consultation

Second, the introduction of the project

Note: 1, the sand table at the brief introduction 2, ask to understand the customer's situation

The customer is the only one who has the right to know.

Third, show the scene

Note: 1, not cold on the way to the customer 2, in advance to develop the best route 3, to find out the advantages of the type of household introduced to the customer

Fourth, the purchase of the negotiation

Note: 1, warm hospitality, 2, test the customer 3, Selective introduction of the type 4, the use of the scene atmosphere and props 5, more than 70% of the desire to buy, comfortable to set

V, not yet closed

Note: 1, the information is ready to give the customer 2, each other to stay in contact with each other 3, agreed to the next time to negotiate 4, the enthusiasm to send to the door

VI, fill in the customer information form

Note: 1, must be exhaustive 2, properly preserved 3, divided into customer level and according to the tracking situation to make timely adjustments

VII, the customer tracking

Note: 1, tracking records to be detailed 2, prepare a good speech in advance, 3, according to the different levels of customers to make the appropriate return visit

VIII. Strong> VIII, the deal booked

Note: 1, to the customer detailed description of the product 2, detailed clarification of the provisions of the agreement 3, carefully fill out the agreement 4, timely and good site sales control.

Nine, sign the contract

Note: 1, improve the filling of the contract content 2, the customer visit before the signing of the items required to be properly prepared 3, to avoid disputes over the terms of the contract and the customer.

Ten, after the signing of the exchange return

Note: 1, ask to understand the reasons for the withdrawal of customers 2, according to the situation to determine whether to meet the conditions of the withdrawal of housing. 3, can not be due to the withdrawal of the customer and the customer to produce contradictions

Reception of the customer nine process 3

1, after receiving the customer's visit notification, immediately reply. First of all, welcome the customer's visit, and then consult the number of customers visiting, contact information, whether you need to pick up and drop off, whether you need to arrange accommodation and other information, and finally understand the purpose of the customer's visit.

2, according to the information, make arrangements: such as the preparation of pick-up and drop-off vehicles, booking hotels, plan to receive the staff, planning the visit process, expected to achieve the goal and so on.

3, the visit process through the form sent to the customer, and call back to confirm the visit time and practice.

4, for the visit of the customer's information, to prepare the topic of interest.

5, the planning process and prepared information, take and leadership return.

6, the day of the visit, dressed formally decent, wearing a good work card, 15 minutes in advance to the hotel waiting for customers.

7, after arriving at the hotel, 5 minutes before the appointed time, telephone practice customers, told the customer has arrived, waiting for them in the lobby.

8, meet and shake hands, and invite customers to the car. On the way, briefly introduce the process of the visit to the customer, so that the customer has an understanding. It is worth noting that the car can not be silent or sleep.

We need to communicate with customers, through the previously prepared customer information, and customers to talk about the weather, accommodation, special local food, customs and scenery, and other issues, to draw closer to the distance between the customers, which is very important.

9, almost to the company, notify the reception of colleagues to the door waiting in advance.

This is an old sales reception customers arrive at the company before the work arrangements, there are many salesmen will be disdainful, reception of a customer, need to be so complicated? The answer is yes, the so-called details determine success or failure, any sales are the implementation of the plan, only to do a fine job, do a good job, we can win the trust and respect of customers.