and Message Calling Secretary Wins Third Prize of China Mobile's 19th Science and Technology Progress Award

A few days ago, the "Intelligent Interaction Technology Research and Application in Management and Business" project jointly declared by CMCC and China Mobile Research Institute, etc., won the third prize of the 19th Science and Technology Progress Award of China Mobile in 2021 , and Message Calling Secretary participated in it as a typical business application scenario of the intelligent interaction technology independently developed by China Mobile.

Starting from 2019, the Cloud Communication Division of CMCC and the Artificial Intelligence and Intelligent Operation Center of the Research Institute have formed a joint team to work closely together to jointly self-research the Incoming Call Secretary product based on the China Mobile Jiu Tian Artificial Intelligence Platform, and to explore the promotion of the transformation and upgrading of the digital intelligence of the traditional and message business.

The Incoming Call Secretary takes intelligent answering as the core function, when the user is inconvenient or doesn't want to answer the phone, the AI secretary will answer the phone for him, and recognize the intention of the caller through multiple rounds of interactive response and inform the user. Up to now, the product development has been iterative optimization version 26 times, covering 51 commonly used scenes, high-frequency answering scene human-computer interaction accuracy rate of 92.6%, the overall product experience and user perception continues to improve.

In the past year, giving full play to the advantages of self-developed call secretary, such as fast on-line, clear business, convenient processing, smooth use, etc., the call secretary product in Guangdong, Jiangsu, Henan and other provinces to carry out pilot promotion, with a cumulative total of more than 7 million users, and for the users to answer the phone for more than 280 million times.

In the new 2022, the joint team will further polish the product, innovate a variety of new forms, such as video secretary, integrated into the wisdom of the center stage capacity building, through product packaging, rights and interests of the operation, the ability to call and other forms of service to more users, and strive to reach the end of the year, the scale of more than 10 million.