What are the characteristics of railway passenger service?

1. Meet the travel needs of passengers, transport passengers and their accompanying luggage, parcels and mails safely, quickly and accurately, and make passengers feel comfortable during the journey and get good service in culture and life.

2. Railway passenger transport refers to all businesses and services that use railway passenger trains to transport passengers, their luggage and parcels safely and comfortably from the departure station to the arrival station. It is the main form of passenger transport in China at present. The basic conditions for the formation of railway passengers are passengers and their railway tickets.

3. Railway passengers are divided into direct passenger flow, in-pipe passenger flow and suburban passenger flow, and trains with different standards operate separately. The scale and nature of passenger transport reflect the development of industry and agriculture and the level of people's material and cultural life.