This paper discusses the characteristics of e-government public service compared with traditional government public service.

1. service concept: electronic technology is public-oriented, service-oriented, traditional management and supervision.

2. Service platform: electronic, one-stop, networked and flat, with the tradition of materialization, such as offices and windows.

3. Service time: electronic unlimited time, 8 hours of traditional work, etc.

4. Service area: electronic network, unlimited. Traditionally, there is a special service place.

5, service efficiency: electronic, low tradition.

6. Service cost: low electronicization and high traditionalism.

7. Service informatization: Electronic transparency and traditional opacity directly lead to bottom-up anti-regulation of electronic services, which is easier to improve service quality and efficiency and is conducive to information balance.