Logistics enterprise quality management measures

Logistics enterprise quality management measures

As logistics quality is the core of logistics service management, its quality is directly related to the overall level of logistics services, so it is necessary to analyze the logistics quality management. So what are the measures to strengthen the quality management of logistics enterprises? Let's take a look!

First, logistics quality management overview

(a) quality and the connotation of quality management.

The connotation of quality is very rich, with the development of socio-economic and science and technology, its definition is also constantly enriching and improving. In ISO9000: 2000 "Quality Management System Basics and Terminology", quality is defined as ? The degree to which a set of intrinsic characteristics satisfy requirements? Quality characteristics are the inherent characteristics of a product, process or system in relation to the requirements.? Inherent characteristics? are those that are inherent in something or something else, especially those that are permanent; the key to the concept of quality is ? Meet the requirements? The key to the concept of quality is the fulfillment of requirements. Requirements? Must be transformed into an indicator of the characteristics, as the basis for evaluation, testing and assessment.

With the development of social productivity, science and technology and social civilization, quality management is also progressing and development. In ISO9000: 2000 "Quality Management System Fundamentals and Terminology", quality management is defined as ? Directing and controlling the inter-coordinated activities of an organization with respect to quality? The development of quality management has roughly gone through the quality inspection stage, the statistical quality control stage and the total quality management stage.

(ii) The connotation of logistics quality management.

Logistics quality refers to the logistics commodity quality, service quality, work quality and engineering quality of the general term. Logistics quality management refers to the scientific use of advanced quality management methods, means, quality as the center, the whole process of logistics for systematic management, including ensuring and improving the quality of logistics products and quality of work carried out by the planning, organization, control and other work. The concept of logistics quality includes both the quality of logistics objects, logistics means, logistics methods of quality, but also includes the quality of work, and is therefore a comprehensive view of quality.

(C) the content of logistics quality management.

1, commodity quality.

Commodity quality refers to the commodity delivery process to ensure the original quality of goods, try to avoid damage. The object of logistics is an entity with a certain quality, with the required level, size, specifications, nature, appearance and other quality characteristics. These qualities are formed in the production process, the logistics process lies in the transfer and protection of these qualities, in order to realize the quality assurance of the user. But the modern logistics process is pursued not only to simply protect the logistics object, the realization of the spatial displacement of the logistics object, but also can be used to improve and enhance the quality of goods by means of circulation processing, increase the added value of goods. Therefore, to a certain extent, the logistics process is the quality of goods? Formation process?

2, logistics service quality.

Logistics service quality refers to the logistics enterprises to provide services to users, so that the degree of user satisfaction. Logistics activities have a strong service characteristics, both in the service of modern enterprise production and operation process, but also for the enjoyment of the enterprise's products and services to provide customers with comprehensive logistics services. Due to the continuous improvement of information and logistics facilities as well as customer service requirements, the quality of the enterprise's service to customers is bound to continue to improve.

3, the quality of logistics work.

The quality of logistics work refers to the logistics service links, each type of work, each position specific work quality. This is relative to the internal aspects of the enterprise, is the internal control of logistics quality under certain standards. Logistics work quality and logistics service quality is closely related to the quality of service depends on the quality of work, the quality of work is the quality of service quality assurance and foundation. Therefore, to improve the quality of logistics services to start from the quality of work, the quality of logistics work as the main content of logistics quality management and work focus.

4, logistics engineering quality.

The quality of logistics engineering refers to the logistics quality system as a system to examine, with the viewpoints and methods of system theory, the factors affecting the quality of logistics analysis, planning, and effective control. These factors are: human factors, institutional factors, equipment factors, process factors, measurement and testing factors and environmental factors.

Second, China's logistics enterprises quality management problems in general

(a) the quality of business leadership awareness is not high.

China's logistics enterprises for a variety of reasons, for a long time for the survival of the enterprise, most of the enterprises have a weak foundation, the services provided by a single and poor efficiency, the leadership of the enterprise exists? Heavy production, light management? The ideological concept, most of the energy invested in procurement, transportation, warehousing, agency, packaging, processing, distribution and other aspects of the specific business, and for the management of the enterprise, including quality management is often not enough attention, so that the speed of development of enterprise logistics and the quality of the operation has been lagging behind.

(ii) the establishment of logistics quality management system and the operation of the disconnect.

The nature of China's logistics enterprises constitute a complex, diverse and different scales. Due to historical reasons, the popularity of modern quality management concepts in China's logistics enterprises is still insufficient, the more popular is the establishment of IS09000 quality management system to regulate the management activities of enterprises. The standard can help all walks of life, various scales, various management levels of organizations to establish, implement and effectively run a quality management system, is a quality management system common requirements and guidelines. It should be noted that obtaining a certificate of registration for the IS09000 family of quality management system certification should not be the fundamental purpose of introducing this quality management system`. The correct attitude should be to improve the quality management level of the enterprise as the goal, in accordance with the IS09000 family of standards to establish, implement, maintain and improve the quality management system, start from the ground up, and really play the role that IS09000 should play. In addition, the enterprise through the quality system certification and according to its requirements for day-to-day production and operation, will train all employees to work in accordance with the norms and standards of a habit, but only want to try to get certified by the quality of the obvious improvements in efficiency is far from enough, but also need a series of mature quality management methods, cost control methods and so on with the supporting.

(C) Logistics quality management methods backward.

From the logistics process, most of the domestic logistics enterprises are still using primitive management methods related to management, quality management measurement, assessment system is not perfect, most of the management review lack of timeliness and effectiveness, advanced quality management theory and the use of practical technology is out of touch.

Three, improve the quality of logistics enterprises management level of the proposal

(a) to establish the overall quality of enterprise logistics management ideas.

Logistics quality management, also known as logistics overall quality management, to ensure the quality of logistics, it is necessary for all parties to work closely together, *** with the efforts to establish the overall quality management ideas. As quality management throughout the logistics activities of the beginning and end, therefore, logistics quality management also has the characteristics of total quality management, that is, the quality management of the whole staff, the whole process of quality management, quality management of the whole enterprise and multi-method quality management. Generally speaking, enterprise logistics activities are service activities for the production and operation of services, different enterprise logistics service functions between the composition and importance of its quality will affect the overall service quality and customer satisfaction. Therefore, to strengthen the quality management of enterprise logistics, it is necessary to start from the height of the development strategy of enterprise logistics, and really establish the overall quality management idea.

(ii) the establishment of a sound and effective logistics quality management system.

Quality management system refers to the quality of the command and control organization's management system, it is the establishment of quality policy and quality objectives, and to achieve these objectives of a set of interrelated or interacting with the collection of processes. China's quality management system certification through the enterprise, a large part of the cost did not achieve a decline in competitiveness, improved management efficiency and other objectives, the reason is that there are many problems in the operation of the quality management system. For example, the audit is not standardized, the organization is not sound, the system is poor, the lack of environmental changes in the ability to adapt.

The perfect quality management system should have a systematic, comprehensive and effective control of the various interrelated processes that make up the quality management system, so that the quality management system as a whole can operate in a dynamic and orderly manner in order to achieve the quality policy and quality objectives. In addition, the quality management system should be economical and operable, both to meet customer needs, improve customer satisfaction, but also to consider the expectations of enterprises and other stakeholders, in order to maintain the practicality and effectiveness of the quality management system.

(C) improve the method of logistics quality management, to realize the combination of theory and application of modern quality management ideas.

Establish the concept of total quality management, full participation, the whole process, comprehensive, multi-method quality management throughout the logistics activities. The idea of total quality management not only expands the meaning of customer, but also deepens the connotation of quality. It allows logistics enterprises to realize that the customer is not only the object of receiving logistics services, but also includes all the relevant parties of the enterprise, and the quality is not only the quality of the product's own performance, but also includes time and cost. The focus of logistics companies is no longer on the final logistics process, but on the entire process from investigation, design to after-sales service. This idea makes possible the elimination of quality problems before or during the formation of the product.

The use of the PDCA cycle of continuous improvement of logistics quality management. PDCA cycle, also known as the Deming ring, it is the scientific procedures that should be followed by the total quality management, which is able to make any one of the activities carried out effectively, a logical working procedure. P, D, C, A four letters of the alphabet, respectively, on behalf of the planning, implementation, inspection, processing. Quality management at all levels have a PDCA cycle, each PDCA cycle is not running in place week after week, but like climbing the stairs, each cycle has a new goal and content, which means that the quality management after a cycle, to solve a number of problems, the level of quality has improved. PDCA cycle, can make the logistics work of the ideological approach and the work of the steps to be more organized, systematic, pictorial and scientific, PDCA management method in the implementation of simple, small cost, more flexible advantages, applicable to different scales and levels of logistics enterprises in China, high practicality.