Analysis of the business problems of China Post EMS (as detailed as possible)

First of all, it gives a brief introduction to the emergence and development of China's postal EMS, analyzes the development of international and domestic advanced courier enterprises and the formation process of the competitive pattern, the comparison of the competitive strategies and development characteristics of various aspects, and the current situation and problems of the development of postal EMS. It focuses on analyzing the historical evolution and current situation of the development of postal EMS enterprises in Baicheng, describing the main problems faced at present, especially analyzing and evaluating the process of Baicheng postal EMS as a whole. It is also proposed that the key to the development of modern enterprises is not only information technology, but also process technology. The paper puts forward the concept of business process reengineering in modern enterprises, and points out that business process reengineering is one of the effective ways for enterprises to develop better and further improve their competitiveness. Specifically, the first summarizes the functional system of postal EMS system business processes, describes each function in detail, and forms the current status of business processes; secondly, points out the problems in the current status of each business process and carries out a systematic analysis; thirdly, combines the problems in the business process map, puts forward the optimization plan of the process and applies the technology of the information management system further; fourthly, concretizes the optimization plan of the business process and forms the optimized business process map; fourthly, the optimization plan of the business process is specific, and the optimized business process map is formed. Fourthly, the business process optimization scheme will be specific and form the optimized business process diagram; finally, the benefits of process optimization will be evaluated. The paper applies the BPR process mapping technology to decompose the business process of the whole Baicheng Post EMS in detail, find out the problems from the smallest details, and put forward the business process optimization plan based on the information technology. Finally, the thesis analyzes the impact of process optimization on the organization and efficiency of Baicheng Postal EMS, and concludes that business process optimization is an inevitable choice for the development and growth of Baicheng Postal EMS through the analysis of specific benefits.

Analysis of the EMS same-city business

Three: the role of the same-city business

(a): to develop new markets and improve corporate efficiency.

(b): purify the market, maintain the reputation of EMS, improve the overall physical delivery level of society, and provide users with better quality services.

1: other courier companies in the beginning, to expand the scope of EMS services, improve the quality of EMS services, does play a useful complement and help. But as the actual situation changes, they are doing more and more unfavorable and damage EMS many things, at the same time on the user also caused no small loss.

2: other companies in order to benefit from the limitations of their own conditions in spite of the arbitrary, brute force. Undue losses to the user. Reduced the overall efficiency of society.

3: Other companies do not have a high reputation, in order to benefit from the theft of the name of EMS to develop the market, after the emergence of the problem to let EMS to take responsibility, damage to the credibility of our EMS.

4: Also for the benefit of other companies and EMS there is competition. From time to time, there are existing EMS customers to compete for the phenomenon of the ministries, the mail was snatched, part of the mail flow to other companies or regions, the other part of the mail will flow back to the post office to obtain the EMS floating policy, resulting in double losses of EMS. Even if the existing EMS customers of each ministry are not robbed, the original revenue that can form part of the revenue downward fluctuation policy will generally be lost. So that the EMS revenue as a whole decline, the downward floating policy will not play its due role.

5: When the EMS intervention in the city market and the formation of scale, other companies will be reduced for various reasons, and other companies operating in the city business will also withdraw from the market. It is also a kind of pressure on the unqualified agency households. This not only consolidates the EMS market, but also recovers the undue loss of credibility of the EMS, while increasing revenue. With such market methods, economic methods, management of the postal franchise on the letter market, to be more effective than administrative means. Also to better fulfill our obligations under the Postal Law.

(3): It is conducive to improving the level of service of the ministries to the fixed larger customers, reduce the 185 business on the ministries of the pressure and interference, and improve the quality of service of the 185 mail.

1: Because 185 business time is long; irregular; business scattered; pick-up time limit requirements strict; business income is small and other characteristics, and the ministries of the fixed customer service characteristics are not compatible. In fact, the 185 business on the ministries formed different degrees of interference and personnel arrangements on the pressure. The incompatibility of the above two business characteristics reduces the service quality of the 185 business, and it is difficult to achieve the 185 external commitments.

2: The same city business is a unified scheduling, single piece of mail efficiency linked to the method of assessment, and the characteristics of the 185 business has a great deal of compatibility, so it is conducive to improving the quality of 185 business services, to achieve the 185 external service commitments, the ministries can be more focused on their own services to improve efficiency.

(D): placement of EMS surplus personnel a good channel

1: Postal three years to reduce the number of thousands of people, of course, EMS is also included. The attrition of the number of large, reduced personnel are often working in the post office for many years of the old comrades. They are relatively old, technical level, learning ability is relatively poor. But they are hard-working, practical and willing to work, and for the postal service to contribute to the half-life, so their arrangements is a very headache.

2: The same city business itself belongs to the absolute labor-intensive industry. The number of personnel required, the practitioners require hard-working, down-to-earth and willing to work. On the technical level; cultural degree and other aspects of the requirements of relatively low some. EMS surplus personnel better adapted to the requirements of the city business. And they are insiders, save training and work unfamiliar with the cost, the ability to work is certainly much stronger than the social staff, the level of service is also much higher. It's a good thing to have a one-two punch.