What are the main responsibilities of the e-commerce customer service department? () A Customer Reception and Consultation B Handling Customer Complaints C Management

The main responsibilities of the customer service department of e-commerce are: customer reception and consultation, handling customer complaints, regular customer visits, improving the stickiness of the store and promoting secondary sales.

E-commerce is an undergraduate major approved by the Ministry of Education in 2000. It is an e-commerce major with a basic study period of four years. It was awarded a bachelor's degree in management or economics or engineering. It is an emerging specialty that relies on information technology such as the Internet and faces business activities in modern economic and social fields.

E-commerce specialty can be divided into two basic directions: e-commerce economic management direction and e-commerce engineering technology direction. The direction of economic management requires focusing on the knowledge and skills related to Internet economy and enterprise management, while the direction of engineering requires focusing on the knowledge and skills related to Internet technology and business information.

Set the background

E-commerce in China can begin with the application of EDI in the early 1990s. The "Three Gold Projects" launched by 1993- 1997 laid the foundation for the development of e-commerce, and the development stage based on the Internet began at 1998. With the deepening of e-commerce in China's economic activities, more and more industries have joined the practice of e-commerce.

At the same time, the power industry has also made some attempts and practices in e-commerce. Following the market-oriented reform of China's power industry in 2002, the State Power Company, as the leader of the power industry, put forward in the Tenth Five-Year Plan: "Relying on scientific and technological progress, doing a good job in power informatization and promoting the modernization process of power enterprises", which opened the curtain of power informatization and the application of e-commerce in the power industry gradually emerged.