What is the difference between traditional customer service and online customer service?

Traditional customer service can only connect customers through a single channel, with heavy workload and repeated operations, while online customer service can serve customers through multiple channels and quickly sort out various data to provide support for the business side.

Traditional customer service refers to providing services through telephone access. Network customer service refers to providing services through online access.

The responsibilities of customer service include: accepting customer inquiries, recording the contents of customer inquiries and complaints, and giving feedback to customers according to the corresponding procedures; Be able to find the needs and opinions of calling customers in time, and record and report them; Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services.