Traditional Culture Encyclopedia - Traditional customs - What are the functions of intelligent voice quality inspection?
What are the functions of intelligent voice quality inspection?
1, full quantitative quality inspection, different from the traditional customer service quality inspection sampling, intelligent voice quality inspection can check all call voices;
2. User-defined quality inspection rules. Users can customize the quality inspection rules according to the needs of the company, and support subsequent modification;
3. Phonetic notation, which translates the content of the call into words, is convenient for inspection and quick positioning, and finds the suspected illegal part, which is convenient for manual review;
4. Multi-directional detection, whether the call content is missing process words, whether there are attitude problems, whether it is silent, whether it is shirking customers, etc. ;
5, data statistics and analysis, convenient for the company to efficiently manage the customer service team.
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