Chen Xiaojing, Hubei Post Office: Consulting +IT+ Operation, Promoting Digital Transformation

At present, the urgency of digital demand of engineering survey and design enterprises has obviously increased, and many enterprises are further thinking and deploying digital construction, which has accelerated the pace of transformation to some extent. On the other hand, new infrastructure and new technologies are accelerating the interconnection of everything, and a series of new changes will also take place in the future service scenarios and professional applications of engineering survey and design enterprises.

To this end, Tian Qiang Tector planned a special interview on "Digital Transformation of Zhifu Design Institute", inviting digital informatization experts from inside and outside the industry to share issues such as digital management system, digital service system, digital business model, digital transformation confusion and coping strategies, with a view to providing thinking for enterprises in the industry to promote digital transformation.

In this issue, we invite Ms. Chen Xiaojing, Dean of Smart Sports Research Institute of Hubei Post and Telecommunications Planning and Design Co., Ltd., to share her thoughts and suggestions.

Chen Xiaojing

Hubei post and telecommunications planning and design co., ltd

Dean of Zhong Tongfu Intelligent Sports Research Institute

Generally speaking, the Academy of Posts and Telecommunications is undergoing a transformation, focusing on developing new infrastructure and smart cities. Our transformation is relatively early. We started to be a smart city on 20 1 1. Since then, we have been consulting and designing the whole smart city, including products and operations, and studying the construction, business model and operation model of digital government.

On the other hand, in the subdivision of smart cities, we have also done some industry research and development, including some large-scale integration projects, thus forming the technological leadership and application advantages of Hubei Postal Planning Institute in the fields of smart cities, digital government and industry informatization in China. We provide government and industry information services to governments at all levels in Hubei Province, with a very high market share, accounting for more than 80% of the business in Hubei Province. The model we advocate is "consultant plus employee". At present, there are no professional informatization personnel at all levels of government. In addition to being a senior consultant of the government (in the form of consultant), people are also sent to work directly in government departments at all levels (in the form of employees).

Hubei Postal Planning Institute should be the first echelon in Wuhan in the consultation and design of government and industry informatization planning, and we have long served as the third-party consulting team of the government informatization construction team. At present, all information services (projects, technical solutions and investments) in the province are being audited. We have conducted all-round research in smart cities, digital government and other key areas, which has provided a foundation for the construction of large-scale government information projects. In the past, there was a special department (information center) for government informatization, which tended to "emphasize construction over management"; Now government departments are buying services, that is, "light construction, heavy operation."

Five years ago, we began to transform into products, and conducted research and product development in sub-sectors. Smart transportation, smart airport, smart sports, smart medical care and smart education all have their own products and platforms. Design institutes must have their own products and provide integrated services in the whole process. In a sense, they must be transformed into IT companies. The biggest difference between us and IT companies is that the digital transformation of design institutes is a model of "consulting +IT+ operation". Our team has the largest proportion of IT talents, and the whole transformation is quite successful.

At present, information business accounts for a large proportion of our total information income, and the income of the entire smart service category exceeds 50 billion, which has certain business advantages. All cities, including the top-level planning of Wuhan's smart city, the "14th Five-Year Plan" of smart city, and the informatization of various industries, are all in our participation. In terms of enterprise informatization, some large industrial enterprises, such as Wuhan Water Group, also help them build and implement from the whole process of planning, design and implementation.

We all have contact with traditional industry research institutes, but they are divorced from their own majors and are not comprehensive. The characteristic of our institute is that when doing large-scale projects such as government, few units have such a comprehensive professional business section. Informatization is not a single major, covering a wide range. We have one or twenty specific sub-majors, and it is difficult for traditional design institutes to build such a comprehensive and professional platform in a short time. We are also actively exploring the competitiveness of traditional design institutes in their respective fields, hoping to find the possibility of cooperation. Because digital projects are not the main business of traditional design institutes, their pressure in the process of digital transformation is not as great as ours, and they are still fundamentally different from us. Traditional design institutes may not be as perfect as ours due to the lack of comprehensiveness and comprehensiveness in platform informatization, but in some sub-sectors and sectors, they will combine their deep-rooted advantages and experience to achieve more success.

Some courtyards are well done. They also belong to different groups and have different models. We are a general service and have our own complete system in OA project management and financial management. As a design unit, the management and control of informatization is still relatively strict, and the internal basic management of the enterprise is still very good, but the later management and knowledge management need to be deepened and carried out according to the company strategy. At present, as far as our knowledge management system is concerned, every hospital and department has its own solidified model, which should be combined with the actual situation offline. We will check whether our digital information system is irreplaceable and inefficient compared with the traditional system. Nowadays, many companies have simplified by means of informationization, but many offline processes still have to go, and they have been doing addition, ignoring subtraction, and have not really reflected the role of their own information platform.

For example, Huawei has done a thorough job, and they have really achieved high efficiency. All their management services are operated on the APP. As a partner, we can also purchase the service open module directly, but for the company or design institute, the cost of developing the platform independently is huge. It is good for enterprises to buy services from big platforms, and there is no need to spend energy on their own development. Now it is not only our industry, but also the government.

So is BIM. Many professional companies and design institutes are establishing or expanding their own BIM platforms. At present, all traditional hospitals are doing their own professional co-ordination in digital services.

Direction of new infrastructure: mainly infrastructure of 5G, data center and new infrastructure. A large part of the work in the 5G field is undertaken by operators, and the five major operators are also our customers. At present, many operators and private capital are investing, but the resources are already surplus, especially in Wuhan. There is no need for traditional hospitals to set foot in this area.

Emerging basic centers, such as artificial intelligence and blockchain, we collectively refer to cloud, network and technology platforms as new infrastructure. The construction of these projects will not be decentralized to the municipal level, but the centralized construction of information resources is needed. Now they are all making great integration. The government's investment in new infrastructure is still not as big as that in traditional infrastructure, and it still depends on introducing some social investors, so it is necessary to increase government investment. Some of our traditional projects and more catching-up areas are another level. These are the strategic layout of the country, and the country hopes that operators will take the lead in doing so. I think the advantage of traditional hospitals is to do their own segmentation and cooperate with relevant operators.

We are doing 80% smart city business in Wuhan, covering a wide range of industries. Wuhan's smart city is still relatively leading in the country. This year, we are also cooperating with leaders at all levels in provinces and cities from the top-level layout, and adopting the mode of consultants and employees. All the informatization projects in Wuhan are basically audited by us, and hundreds of informatization projects are audited every year. At present, the national level is the * * * exchange of data, and the ultimate goal of informatization is to get through the underlying data. The data of all commissions and bureaus are open, and there is no data chimney.

At present, in addition to the conventional industry informatization construction design, we have also done some major informatization benchmarking projects in Wuhan, including the top-level planning of new smart cities, the planning of smart cities in the Yangtze River New Town, and the construction of informatization projects in various industries. Every project we do is closely related to the digitalization of Wuhan and the development effect of smart city, and shoulders the construction, technology and decision-making foundation of the whole smart city and digital government, with great responsibility. Our market share and saturation in Hubei Province are very high.

For example, for the military games, we mainly undertake the whole process consultation, the overall system platform construction and integrated services, and we manage the informationization of the entire military games as a whole. Later, we also solidified the model of military games, a large-scale intellectual competition, and extended it to all parts of the country. This year, it also undertook the informatization construction of large-scale projects such as Sanya Asian Beach Games, Chengdu Universiade and Asian Games.

Traditional hospitals have great advantages. I have seen a hospital in Zhejiang. At first, there were only two or three hundred people. Three years ago, they transformed from a traditional hospital to an industry information hospital. Traditional hospitals need to combine their own advantages in industry application and cultivate their own characteristics. On the contrary, new infrastructure still needs no consideration. Just do your own application. This is a long-term and continuous project, and we can also have more cooperation with other hospitals in this respect. For example, we can set up product centers or research institutions in some industries together to connect our traditional advantages in informatization with them.