What is the IVR navigation function of the 4 phone?

IVR (Interactive Voice Response) means interactive voice response. Just dial the corresponding extension number to enter the corresponding service department. For example, if you dial a 4 phone number and hear the prompt "... please press 1 for product purchase; Please press 2 for technical service; Please press 3 ... "for consultation service, which is the application of IVR voice navigation function. To bind the number under the voice navigation function of IVR, first click "Agent Settings", then select "Number" in "Business Type", fill in "Process Name" and "Process" button according to the recording in the CRBT, and finally click "Add" to submit successfully.

finally, repeat the above steps and submit layer by layer.