What does hotel management include?

Hotel management is a method and means to standardize hotel personnel, hardware equipment, service and marketing, so as to improve hotel efficiency more effectively. Hotel management is basically summarized as follows:

1. Asset management: facilities, equipment and service standards.

2. Plan management: What to do in the future? Who will do it? How? For example, only when there is a fire can we establish and improve the fire prevention system and system.

3. Organization and management: manage the division of labor and cooperation of all members of the hotel. For example, post setting, rules and regulations.

4. Personnel management: the number of employees, daily management of training, salary evaluation, assessment, rewards and punishments, promotion, dismissal and other management.

5. Communication management: processing information and conveying the understanding, support and help of superiors and subordinates, peers and superiors.

6. Collaborative management: discover and analyze the nature and types of conflicts in time and choose the right method to solve them.

7. Budget and financial management: reduce expenses and increase profits.

8. Management: hotel investment and management choices, products, prices, sales channels, promotion methods and advertisements. The goal is to minimize costs and maximize profits.

Extended information hotel management is one of the top ten hot industries in the world, and senior hotel management talents are always in short supply worldwide. In recent years, in the international talent market, hotel management talents have been in short supply. With the successful hosting of the 2008 Beijing Olympic Games, the 20 10 Shanghai World Expo and more and more international large-scale events held in China, there is an increasing demand for professionals in tourism and hotel management in China.

There are 65,438+07 international hotel management groups investing in or managing high-star hotels in Shanghai. The hotel industry is constantly expanding, and the demand for talents is also increasing. Thousands of international hotel management talents are needed every year, and senior hotel management talents have become a hot-selling high-paying class in the domestic workplace.

References:

Baidu encyclopedia-hotel management