Travel company receptionist is to do what

A general travel agency ticket receptionist's main work is as follows:

1, reception to sightseeing tours of the various tourist groups, sporadic casual visitors, the organization of the region's various tourist groups, sporadic casual visitors to go out for sightseeing tours;

2, for the incoming and outgoing tourist groups or individuals to provide travel route consulting, on behalf of the purchase of plane, bus, boat tickets, booking and other business;

3, extensive Collect information, efforts to develop tourism routes to promote;

4, to complete the travel agency issued by the economic indicators and tasks;

5, to strengthen the etiquette of the reception staff of the store training, standardized operation;

6, warm, smiling service for each customer consulting tour, answer questions raised by the customer, and make a good record of the relevant;

7, organize Door accounts, good customer resource files, regular customer visits;

8, even if the handling of customer comments and complaints;

9, to complete the travel agency leadership of other tasks.

Second, the general travel agency ticket receptionist requirements:

1, good image temperament, good Mandarin, dignified instrumentation;

2, will use excel, wd and other commonly used office software;

3, good health, good character, sincere and capable.