Freight forwarding company's customer service specifically do what ah?

Each freight forwarding company, the definition of customer service is different.

Some freight forwarding customer service, only need to be responsible for receiving customer calls, answering customer questions.

Some need to quote; some also need to make a single; there are asked to sub air, sea business, and some are not divided.

If we go into detail, all the work that may be generated within the freight forwarding company they may do.

Simply put, it is to maintain the customer, to solve all the problems raised by the customer.