Several models of call center outsourcing

First, the call center outsourcing cooperation model

1) call center seat outsourcing

Seat outsourcing refers to the provision of venues, equipment and systems by call center outsourcers. The customer is responsible for manpower and operation. It can be subdivided into: site outsourcing, system outsourcing (ITO), hosting lease (cloud platform) and so on. This form of outsourcing can help enterprises save a lot of investment in site construction and equipment procurement. Save a lot of manpower and material resources. Enterprises can have more time to run their core business and improve their market competitiveness.

2) call center manpower outsourcing

Manpower outsourcing means that the call center outsourcing company only provides employees and sends employees to work in Party A's company. But they are still employees of Party B .. This greatly relieves the recruitment pressure and management cost of Party A. Moreover, Party A does not need to worry about personnel turnover.

3) Call Center System Lease

System leasing means that Party A only uses the call center system provided by the call center outsourcer. At present, most cloud call center systems are saas-style, and enterprises can rent them directly and get the account number and password for trial use. Don't worry about later maintenance costs.

The enterprise communicates with the outsourcer about the call center system requirements, and the outsourcer customizes the call center system suitable for the enterprise.

4) All-round service outsourcing of call center

Full-service outsourcing refers to outsourcing the call center business to Party B's company, including: site, personnel, system, equipment, operation, personnel training, etc. According to the comprehensive data analysis of industry characteristics, business characteristics and operation conditions, call center outsourcers tailor professional call center outsourcing solutions for enterprises.