How to realize comprehensive customer service operation

I. Definition

MIS (Management Information System) is a management information system composed of people, computers and other peripheral devices, which can collect, transmit, store, process, maintain and use information. Its main task is to make full use of modern computer and network communication technology to strengthen enterprise information management. Through the investigation and understanding of the human, material, financial, equipment, technology and other resources owned by the enterprise, correct data are established, processed into various information materials and provided to managers in time, so as to make correct decisions and continuously improve the management level and economic benefits of the enterprise.

A complete MIS should include: decision support system (DSS), industrial control system (IPC), office automation system (OA), database, model base, method base, knowledge base and interface for exchanging information with superior departments and the outside world. Among them, especially the information exchange between office automation system (OA) and higher authorities and the outside world is inseparable from the application of Intranet. It can be said that modern enterprise MIS is inseparable from Intranet, but the establishment of Intranet must depend on the system structure and software and hardware environment of MIS.

Second, development.

The core of traditional m is system is client/server architecture, while the core of Internet-based MIS system is browser/server architecture. Compared with C/S architecture, B/S architecture has great advantages. The traditional MIS system depends on the special operating environment, which means that the operator's activity space is greatly limited. B/S architecture does not need a special operating environment.

Internet-based m is system is an extension of traditional MIS system, which can be used not only for high-level decision-making, but also for general business management. Through user's named login (or anonymous login) and corresponding authority control, the system can be browsed, queried, controlled and audited at the remote end. With the expansion of the Internet, existing companies and schools are no longer confined to physical, tangible and real fields, and the network itself has actually become a development space. Internet-based MIS system makes up for the shortcomings of traditional MIS system and fully embodies the characteristics of modern network era. With the rapid development of Internet technology, the Internet will surely become the technical cornerstone of the new human society. Internet-based MIS system will surely become a new generation of management information system in the network era, and its prospect is very optimistic.