Traditional call centers in China include

The core function of the call center has four parts, which does not include ().

A. Intelligent network

B. Automatic call assignment

C. interactive voice response

D. Call billing

The answer is: reference answer: D?

The core function of the call center has four parts.

1, IVR self-service voice navigation

Today's call center system has added the function of self-service voice navigation, which can personalize the welcome language and customize the enterprise service menu according to the needs of enterprises.

2. Call queuing function

Some enterprises have many customers, and there are also many customers who need telephone service. The use of call center system can improve the efficiency of telephone business in enterprises. If a large number of customers call at the same time, the system can realize the function of automatic queuing, enterprises can customize the queuing rules, and music can be designed to ease the mood of customers when waiting. In addition to the queuing function, there is also an automatic voice mail. If the background agent doesn't answer, the customer can leave a message to explain his business needs.

3, the whole recording function

Call center system supports total recall and can be bound with business forms. Total recall can be used to check the call quality and evaluate the service quality of customer service staff.

4. Satisfaction survey function

Through this function, customers can feel the importance and respect of enterprises, and satisfaction survey can also be an evaluation index of customer service personnel.