Help find English examples of successful entrepreneurs

Hilton asked his employees, "What else do you think needs to be added?" The employees couldn't answer, apparently thinking the conditions were already good. He laughed and said, "And a first-class smile! If it were me, with first-class facilities but no first-class smiles, I would rather stay in the kind of hotel where you can enjoy smiles everywhere, even though the carpets are old.　　On Christmas night, 1887, Conrad N. Hilton was born in New Mexico. Hilton was born in San Antonio, New Mexico, a Norwegian immigrant family. Hilton went to high school, every summer vacation to help his father's small grocery store, he was particularly interested in business, hospitality customers. After he graduated from the New Mexico School of Mines and Metallurgy, his father turned the small store over to him. Hilton ran the small store into the ground.

In January 1919, Hilton's father died in a car accident. He buried his father, disposed of the small store and resolved to do something big. His mother encouraged him to leave town and go out into the world in a big place.

With $5,000 in his pocket, Hilton traveled to Texas alone, where he made an investment and decisively bought his first inn, the Maybilly Inn.

He ran it painstakingly. Soon, his inn's assets amounted to $51 million. He told his mother about this achievement with joy and pride.

Hilton's mother, after hearing this, blandly said: "As I see it, you are no different from before, the difference is that you have soiled your tie a little. To make it big, you have to hold on to something worth more than $51 million."

"What's that?"

"Besides being honest with your customers, you have to find a way to make everyone who stays in your hotel stay and want to come back. You have to come up with a simple, easy, no-cost but long-lasting way to attract customers so that your inn has a future."

Mother's words were simple, but they made Hilton think hard.

What was the best way to keep customers coming back for more?

What should be the qualifications for a simple, easy' magic formula that doesn't cost money and works for a long time?

After much thought, Hilton came up with the idea of a smile. Only a smile can have such an impact.

The next day, Hilton's first job at work was to bring in all his employees and instill in them his own business philosophy:

"Smile -- remember that. The only way I'm going to check your work in the future is, did you smile at the customer today?"

He also renovated the hotel to increase its capacity to accommodate travelers. With the motto "Have you smiled at your customers today?"

Hilton had a new entrepreneurial impulse: to build a "first-class facilities" in his own name, the Hilton Hotel.

On August 4, 1925, the Hilton Dallas was completed.

"First-class facilities, first-class smiles," Hilton's entrepreneurial path grew wider and wider.

In 1929, the El Paso Hilton was completed. It was at this time that one of the largest economic crises in U.S. history erupted. Soon, 80 percent of the nation's hotels and inns went out of business, and the Hilton was in deep trouble.

How to overcome the crisis?

"Does a smile still work?" Someone asked.

Hilton still relies on his motto, "Did you smile at your guests today?"

Hilton still relies on his "Have you smiled at a guest today?" motto. He went around with confidence, inspiring his staff to pull themselves together, **** through the difficult times, even if they were in debt, but also to insist on a "first-class smile" to serve travelers, to win travelers. He took great pains to solemnly appeal to his staff: never put the heart of the sad clouds on the face, no matter what kind of difficulties, "Hilton" waiter face smile always belongs to the travelers!

Hilton's motto has become the motto of every Hiltonian. Hilton hotel service staff has always been with its eternal beautiful first-class smile, touched the guests from all directions. Hilton smoothly through the most difficult difficulties in 1933, and gradually entered the golden age. He soon bought the North Mountain Inn in El Paso and the Gregg Hotel in Longfellow, and added many first-class facilities.

"First-class facilities, first-class smile" support Hilton's business town is flourishing.

In the 1950s, Hilton was not satisfied with just starting a business on American soil. He created his own "hotel empire" around the world. Madrid, Mexico City, Montreal, Berlin, Rome, London, Cairo, Baghdad, Havana, Bangkok, Athens, Hong Kong, Manila, Tokyo, Singapore ...... Hilton hotels opened one after another. By the end of the 1970s, there were nearly 100 hotels owned by Hilton in more than one metropolitan area around the world.

In 1979, at the age of 92, the world's "hotel emperor", with billions of dollars in assets, Conrad B. Hilton left the world, leaving behind the world's largest hotel in the world. Hilton left the world, leaving behind the world's "first-class facilities, first-class smile" of the Hilton Hotels.

Hilton ask: "you think need to acquire what?" Employees can't answer, apparently feels conditions has been good. He smiled and said: "also have the first-class smile! If I, with first-class facilities, no first-class smile, I prefer to live that although old carpet, but everywhere can enjoy smile hotel. In 1887 Christmas Eve, Conrad Hilton was born in the United States, new Mexico, SAN Antonio, a Norwegian immigrant families. Hilton secondary school, when the summer to his father was over. school, when the summer to his father's small grocery stores to help, his business, especially interested in serving customers. He graduated from college after new Mexico, metallurgy and engineering. College after new Mexico, metallurgy, the father gave his shop. The store management is thriving Hilton.

In 1919, the father of January Hilton died accident. He buried the father, disposed to do something great store,. Mother encouraged him to leave town, where site.

Hilton, $5,000, hoping to Texas alone, he made an investment, resolutely bought his first hotel - mei than lai hotel. -

His painstaking management. Soon, his hotel assets reached $5,100. He delighted in the proud mother will tell.

Hilton's mother listened calmly. Hilton's mother listened calmly, says: "see, I have followed them before you, and you have different is stained some tie.

"What is that?"

"In addition to customer honesty, make everyone who lived in your hotel stayed still want to come again. You should think a simple and easy, don't take the long-term capital and the measures to attract customers, so that your hotel is future."

"

Mother is very simple, but let the hotel be a good place to stay. You should think a simple and easy, don't take the long-term capital and the measures to attract customers, so that your hotel is future."

Mother is very simple, but let the Hilton scratching.

What is the way to make customers also want to come again?

Simple and easy and do not

What is the way to make customers also want to come again?

Simple and easy and do not spend capital of long weapon should have what kind of condition?

Finally, after brooding Hilton, that is smiling.

The next day, after the first item Hilton work, the work is under all employees to find them, instilling the management idea:

"Smile -- remember. >I'll check your work is the only criteria for customers, today you smile?"

And he said to the hotel to decorate transformation

And he said to the hotel to decorate transformation , enhance the ability of reception passengers. "You today to guests on smile?" The motto, mei than lai hotel soon.

Hilton bud new entrepreneurship

On August 4, 1925, "Dallas Hilton Hotel.

"First- class facilities and Hilton's smile. class facilities and Hilton's smile," first-class business road more walk more wide.

In 1929, el paso Hilton Hotel is completed. At this moment, the history of a larger economic crisis erupted. Soon, the hotel industry has 80% collapse, Hilton Hotel is in trouble.

How to defeat crisis, through?

Hilton is still rely on him that "you today to guests smile?" Motto. He rushed to the faith firmly, encouraging employees to spend their time in the hotel. He rushed to the faith firmly, encouraging employees to spend their spirits, difficulty, even the debt, also should adhere to the "smile" to service first-class passengers, won the passengers. He took pains to his employees to make a solemn appeal: do not put it in the heart, no matter what difficulties facing face, "Hilton" waiter smile of forever belongs to the "Hilton".

The motto of the Hilton Hilton into each person's motto. Hilton Hotel service personnel to the eternal smile, the first-class good move to service to first-class passengers, won the passengers. The motto of the Hilton Hilton into each person's motto. Hilton Hotel service personnel to the eternal smile, the first-class good move directions guest. Hilton smoothly through the 1933 to the most difficult, gradually entered the golden era. Hilton Hotel service personnel to the eternal smile, the first-class good move directions guest.

"First-class facilities, the first-class smile" support the Hilton careers.

In the 1950s, the Hilton has not only satisfies in native American business. And he himself in the world of "hotel empire building." Madrid, Mexico, Montreal, Berlin, Rome, London, Cairo, Baghdad, Havana, Bangkok, Athens, Hong Kong, Manila, Tokyo, Singapore, and the United States. Athens, Hong Kong, Manila, Tokyo, Singapore... Hilton hotels have opened. By the late 1970s, Hilton have in the world metropolis of hotels, has nearly hundred.

In 1979, 92 world "imperial", with By the late 1970s, Hilton have in the world metropolis of hotel, has nearly hundred.

In 1979, 92 world "imperial", with hotel billions of dollars of assets Conrad Hilton died, leaving the "first-class facilities around the world first-class smile" Hilton Hotel.