What is the bank's service for the aged?

Including special reception, providing special facilities for the elderly, setting up green channels, and launching large font apps.

For the intelligent financial services for the elderly, banks should keep the traditional business processing mode. Elderly customers who can't adapt to smart devices can still choose the traditional mode they are familiar with to handle related business.

In addition to arranging staff guidance in branches, some banks should also increase facilities specifically for the elderly, such as providing reading glasses, caring for wheelchairs, charging mobile phones and washing glasses machines. To provide services for the elderly who come to the door, so that the technical awareness of the bank is full of temperature.

If older customers need to handle business at the counter, the queuing machine can set the "green channel" option. Elderly customers can click to get the "green channel" queue number, and then go to the special "love service window" to handle business.

Now, the mobile banking APP has entered the lives of more financial consumers. In order to better serve the elderly, some banks can launch a large font version of the mobile banking APP.