Traditional Culture Encyclopedia - Traditional customs - After the express delivery, the weight verified by the recipient does not match the weight written by the courier at the time of delivery. What should I do?
After the express delivery, the weight verified by the recipient does not match the weight written by the courier at the time of delivery. What should I do?
According to Article 27 of the Provisional Regulations on Express Delivery, if the express delivery is delayed, lost, damaged or the internal parts are short, the compensation liability of the insured express delivery shall be determined according to the insured rules agreed by the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.
Enterprises engaged in express delivery business shall implement information management in the whole process of express delivery, publish contact information, ensure smooth contact with users, and provide services such as business consultation and express delivery inquiry for users. Users who are dissatisfied with the quality of express delivery services may complain to the enterprises that operate express delivery services, and the enterprises that operate express delivery services shall handle the complaints within 7 days from the date of receiving them and inform the users.
Extended data:
The relevant requirements of express delivery service stipulate that:
1. If an enterprise engaged in express delivery finds that the sender has delivered the prohibited articles, it shall refuse to accept and send them; If it is found that there are suspected prohibited items in the express mail that has been received and sent, it shall immediately stop sorting, transportation and delivery.
2. When receiving and sending express mail, enterprises engaged in express delivery business shall inspect the internal parts in accordance with the provisions of the Postal Law of People's Republic of China (PRC), and make inspection marks. If the sender refuses the inspection, the enterprise engaged in express delivery business shall not accept and send it.
Central People's Government-Provisional Regulations on Express Delivery
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