Difference between traditional etiquette and business etiquette

Traditional etiquette refers to what people have gradually formed in their social life and consolidated from history. In business activities, in order to reflect mutual respect, the need for some code of conduct to constrain people in all aspects of business activities. So what is the difference between the two? The following by me for you to introduce, I hope to help you.

Traditional etiquette

The etiquette of walking

The same attention to interpersonal relationships in the process of walking, so there is walking etiquette. In ancient times, it was often practiced? The rituals of walking are often practiced in the ancient times. , that is, the low status of people in the status of people walking in front of the high people, must bow their heads and bend down to small steps to walk quickly to the honored way to show respect, this is? The rituals of walking are also traditional. In the traditional walking etiquette, there is also the ? Walk not in the road, stand not in the door? The principle that walking can not walk in the middle of the road, you should walk by the side; standing can not stand in the middle of the door. This not only shows respect for the honored, but also to avoid pedestrians.

The courtesy of meeting

People should be warm and courteous in their daily meetings. How to meet with people of different status, there are certain rules. For example, the general greeting, in the traditional arching salute. Arch gift is the most common meeting etiquette, the way is the hands together (generally the right hand within the fist, the left hand on top of the right hand) lifted to the chest, standing and not down, said the general courtesy. If you are a guest in someone's home, in the door and seat, the host and the guest of each other politely salute and humility, then the line is the gift of bowing, known as? This is called "bowing". The same is done by clasping the fists with both hands, arching them up and then pressing them down, at the same time bowing the head and bending the upper body slightly forward. Greetings are common in daily life, in addition to the social occasions mentioned above, thanking, congratulating, apologizing, and entrusting people to do things are also often performed. It is also common for a person of high status to make a bowing gesture in return to a person of low status. In traditional society, there is also a kneeling ceremony for the supreme person, that is, both knees on the ground, head and hands rhythmically touch the ground to bow, that is, the so-called kowtow. Nowadays, the kneeling ceremony can only be seen in the remote rural New Year's activities, and is generally no longer practiced. In today's society, people meet each other, generally practicing the Western society introduced the handshake.

The rite of passage

Traditional social etiquette is well organized, and there is a distinction between the primary and secondary seating, with the honored seated at the top and the humble seated at the bottom. What kind of status to sit where there are certain rules, if you blindly sit in the wrong seat, not only the host is upset, they will also be rude afterward to regret. If you can not grasp what kind of seat, the best way is to listen to the master arrangements. Indoor seating to the east as the honor, that is, the guests sit on the west seat, the host is generally accompanied by the east seat. Elderly people can be arranged in the south position, that is, the north seat. The younger ones accompanying the guests are usually in the north-facing position, i.e. the south seat. The rules of sitting are, when eating and drinking, the human body is as close as possible to the food case, and when not eating and drinking, the body is as close as possible to the back of the so-called "virtual sitting after all". The so-called "sit back as much as possible". A guest, you should immediately rise to greet.

Dietary etiquette

Dietary etiquette in Chinese culture occupies a very important position in the pre-Qin people to? The people in the pre-Qin Dynasty were pro-guests of the four directions with the gift of food and drink. The next generation of dinners and drinks are often a living drama of etiquette. Welcome the guests of the banquet called? Farewell to the wind? The banquet of welcoming guests is called "receiving the wind" and "washing the dust". Wash the dust? and the banquet for sending off guests is called? Farewell? Banquet rituals are inseparable from the wine, no matter welcome and send off? No wine is not etiquette? There are many etiquettes for drinking at banquets, and guests need to wait for their hosts to raise their glasses before drinking. As the saying goes: "When drinking with others, don't get up first. Drinking with others, do not start the goblet first? Guests who want to express their gratitude for the host's hospitality can also raise their cups in the middle of the banquet to toast to the host. In the process of eating, the guest can only move his chopsticks after the host has served him with his chopsticks and urged him to eat. As the saying goes: "When eating with others, it is better to eat with them. With people *** food, careful not to taste first? In ancient times, there is also a list of eating rules, such as? When eating, do not sigh? ,? *** food is not full, *** rice does not Ze hand? The rules of the ancient times are as follows Do not throw bones in the dog? etc., hosts and guests respect each other, to create a harmonious eating, civilized eating a good atmosphere.

The gift of congratulations

Since ancient times, China is a humane society, people care for each other, mutual compassion, there are many rituals in the celebration of congratulations on hanging. The worship ceremony is generally performed during the festival, is the younger generation or the lower status of the person to the honor of the elder, there are also mutual worship between peers. Such as the ancient New Year's Day officials to congratulate, folk New Year's gift. When the worship ceremony, not only the attitude of respect, oral recitation of congratulatory words, bowing down and bowing, but also have to congratulate the gift. The ritual of celebrating a hanging is mainly performed in the major events of life. A person's life has to go through several stages such as birth, adulthood, marriage, birthday celebration, death, etc. A series of life rituals are formed around these life nodes. The reproduction of children and grandchildren is a major family event, the birth ceremony is naturally grand and lively. When the baby is one month old, relatives and friends come to the door to congratulate the baby, and give gifts of nutritious food and young children's shoes, hats and clothes. When a child reaches adulthood, he or she has to perform the rite of passage, which in traditional Chinese society is known as the rite of passage of crown and maturity. At the age of 20, a man is crowned and given a new name, which indicates that he is qualified to marry and undertake social affairs. At the age of 15, a woman performs the ceremony of adding hair and maturity to her hair, indicating that she is old enough to get married. In modern times, bar mitzvahs are held at the age of 18, and schools hold collective coming-of-age oath-taking ceremonies to emphasize young people's sense of adulthood. Marriage is a major event in life, and is highly valued in traditional society. Traditional weddings have six procedures, the so-called ? The Six Rites of the Duke of Zhou? , i.e. Nacai, asking for the name, Naji, Naji, please period, kissing and so on. The Song Dynasty simplified to the natsui, naji, kiss welcome three rites. The climax of the wedding is the welcome, the groom will go to the woman's home to welcome the bride in person, and the newlyweds will go to the bridal chamber after paying homage to the bride, and perform the rituals of hair-tying and fm radio. On the wedding day, friends and relatives come to congratulate the bride, and the host has a big feast for the guests. Birthday ceremonies are usually held after the age of forty. On the day of the birthday, there is a ceremony to celebrate the birthday, and friends and relatives send birthday gifts to congratulate the family. The last rite of life is the funeral ceremony, which no one can escape. The Chinese attach great importance to sending off the dead, and funeral rites are well-developed. When a person dies, it is a happy event. Relatives and friends come to offer condolences. In order to express their feelings of mourning, people have to offer elegiac couplets, hanging scrolls, or gifts and gratuities. The deceased is usually buried in three or five days in the coffin. The rituals of worship and celebration show the spirit of social cooperation and social unity of the people who help each other.

Business etiquette

Manners

(1) to create a good image of communication, you must pay attention to manners and etiquette, and for this reason, it is necessary to pay attention to your demeanor.

Manners is the performance of the self-sincerity, a person's external behavior and action can directly indicate his attitude. To be courteous, generous, to comply with the general etiquette of entry and exit, try to avoid all kinds of impolite, uncivilized habits.

(2) to the customer's office or home visits, before entering the door, press the doorbell or knock gently, and then stand in the doorway. Do not ring the doorbell or knock for too long, and do not enter the room without anyone or without the owner's permission.

(3) Behavior in front of the customer

☆ When you see the customer, you should nod your head and smile to salute, such as no prior appointment should be apologized to the customer, and then explain the purpose of the visit. At the same time to take the initiative to the presence of people have expressed greetings or nodded.

☆ In the customer's home, without invitation, can not visit the housing, even if more familiar, but also do not arbitrarily touch the scratch to play with the customer's desk, and can not play the customer's business card, do not touch the interior of the books, flowers and plants, and other furnishings.

☆ In others (master) before sitting, it is not appropriate to sit down first, sitting posture should be upright, the body slightly leaning forward, do not stilt? The first thing you need to do is to sit down and lean forward, and don't stoop.

☆ To use a positive attitude and gentle tone of voice to talk with customers, customers talk, to listen carefully, answer, to? Yes? First. Eyes on the other side, pay attention to the other side of the look.

☆ Standing, the upper body to be stable, hands on both sides, not behind the back, not hands clasped in front of the chest, the body does not side crooked on one side. When the host gets up or leaves the table, should stand up at the same time to indicate, when the first time with the customer or farewell, should not be humble, not panicked, demeanor, polite and courteous.

☆ To develop good habits, to overcome a variety of indecent behavior. Do not be in front of customers, blowing their noses, pulling out ears, picking teeth, manicure, yawning, coughing, sneezing, really can not help it, to use the hand beat to cover the mouth and nose, face to the side, and try not to make a sound, do not throw the peel confetti and so on. This is some details, but they are combined to form the customer's total impression of you.

Meeting etiquette

Business interactions, meet the etiquette is to pay attention to, the first round of the previous effect, the first impression is very important to say a daily life, a young lady shaking hands with a Mr. Some ladies think they are very ladylike, very polite, on the contrary, the performance of the rude, have not seen the world, and not enough to be generous. (Performance of shaking hands). Shake hands with a force of 2 kilograms.

A few important details of meeting etiquette

Greetings. Greeters also greet. Greetings there are three issues to note, 1, greetings to be in order, generally speaking, professional speaking low first, lower first greetings to superiors, the host first greetings to guests, men first greetings to women, this is a social justice; 2, varying from occasion to occasion. In foreign countries, women and men shake hands with women can not stand up, which is at home, in the workplace is equal for men and women. Social occasions speak of ladies first, respect for women.3, the content is different. Chinese and foreigners, strangers and acquaintances, locals and foreigners are not quite the same. The following two points, one is that those who call is the most common applicable, 1, said administrative duties; 2, said technical title; 3, industry name; 4, fashionable name; Mr., Miss, Ms., etc.; and foreign businessmen dealing with, more accustomed to address Mr., Ms.. Careful use of abbreviations.

Telephone etiquette

Answering the phone can not be too casual, have to pay attention to the necessary etiquette and certain skills, so as to avoid misunderstandings. Whether you call or answer the phone, we should do the tone of enthusiasm, generous and natural, moderate voice volume, clear expression, concise, civilized and polite.

1, in time to answer the phone

In general, in the office, the phone rings 3 times before you should answer, 3 times after you should apologize: ? I'm sorry to keep you waiting. If the recipient is doing an important thing can not be answered in time, on behalf of the person should be properly explained. If neither answer the phone in time, nor apologize, or even extremely impatient, is extremely rude behavior. Answering the phone as soon as possible will leave a good impression on the other party, so that the other party feels valued.

2, confirm the other

The other party called, usually their own initiative to introduce. If there is no introduction or you do not hear clearly, you should take the initiative to ask: ? What are you doing here? What can I do for you? The first thing you need to do is to get your hands on a new one, and you'll be able to do that. However, it is customary to pick up the receiver and ask: ? Hello? Who is it? This sounds strange and distant to the other party, and lacks a human touch. When you receive a phone call from the other party, you should pick up the handset and introduce yourself first: "Hello! Hello! I am so-and-so. If the person you are looking for is next to you, you should say: ? Please wait a moment. Then cover the microphone with your hand and gently greet your colleague. If the person you are looking for is not there, you should tell them and ask: ? Would you like to leave a message? I'll be sure to pass it on!

3, pay attention to the art

When answering the phone, you should pay attention to make the mouth and the microphone to maintain a distance of about 4 centimeters; to put the ear close to the microphone, listen carefully to each other's speech.

Finally, you should let the other side of the end of the phone, and then gently put the microphone. Can not be? Snapped and thrown back, which is extremely rude. It is best to hang up after the other person.

4, adjust the mentality

When you pick up the phone handset, be sure to smile. Don't think that a smile can only be shown on your face, it can also be hidden in your voice. A friendly, warm voice will make the other party have a good impression of us right away. If the face is taut, the voice will become cold.

When playing and answering the phone, you can not hold a cigarette, chewing gum; when speaking, the voice should not be too loud or too small, spit out the words clearly to ensure that the other party can understand.

5. Answer the phone with your left hand, and have a pen and paper in your right hand to record useful information at any time.