E-commerce in the distribution of the five-point function

One, the order service system when the user orders through the network, the order service system to quickly query the inventory list, check the status of out-of-stock, this information must be real-time feedback to the customer (the aforementioned case of the Web site is the lack of consideration in this regard, to the customer inconvenience). At the same time call the customer management system to query the customer's relevant information. Confirmation of the order, the order service system will send the customer order to the nearest customer storage center. In the whole process, the order service system needs to work closely with the customer management system, warehouse management system.

Two, the distribution system when the customer order items are ready, unified packaging, into the distribution system. Distribution system includes handling transportation needs, designing transportation routes, scheduling capacity resources, transportation implementation. This process also includes the service of tracking the transportation status of the items through the network system, emergency adjustments and scheduling of transportation tasks and so on.

Three, the return management system return management that is the customer returns to deal with. Customers return goods for some reason, the enterprise should formulate the corresponding return policy. Returns can be centralized by the distribution company to send back to the original storage location, clean up, registration, identify the reasons, such as product quality problems should be notified in a timely manner ordering system to stop ordering, and notify the website management will be the web page of the information about the goods to be deleted in a timely manner. If the return of goods can continue to be used, you can enter the inventory.

Four, customer satisfaction surveys and complaint feedback system customer service quality is an important factor in sales enterprises to retain old customers and attract new customers. Customer satisfaction surveys generally include the speed of response to customer requests, customer requests to meet the time and quality of customer requests to meet.

Fifth, logistics data management and analysis system logistics data management and analysis of the entire process of logistics and distribution of data generated by the analysis and mining, resulting in some in-depth reports, as e-commerce enterprises to choose professional logistics and distribution companies, but also to help e-commerce enterprises to adjust the marketing strategy and commitment to the customer in a timely manner, while also helping e-commerce enterprises to make The company's sales forecasts are also available.