How to serve the window masses well

Have a steady heart with a smile, excellent business skills and empathy.

1, a steady heart with a smile. As window service personnel, when receiving people who come to handle affairs, they should be kind and natural, with a smile, gentle eyes and polite language.

2. Have excellent business skills. It is necessary to correctly understand job responsibilities and strengthen business knowledge learning.

3. Have empathy. Most people who come to consult the policy every day are received by the window service, and the window service personnel should put themselves in the position of answering questions for the masses.