On the price of railway transportation and air transportation

Chapter 1: Basic knowledge of logistics.

1, logistics definition: the physical flow of goods from the supplier to the receiver. According to the actual needs, the basic functions such as transportation, storage, loading and unloading, handling, packaging, distribution processing, distribution and information processing are organically combined. Business flow concept: the activity of object ownership transfer. Concept of separation of business and goods: In the rational organization of circulation activities, the principle of separation of business and goods is an objective need to improve social and economic benefits and also the need of enterprise modernization.

2. What are the classifications of logistics?

Answer: (1) classified by function: 1 supply logistics; 2 sales logistics. ; 3 production logistics; 4 recycling logistics; 5 waste logistics (2) classified according to the spatial scope of logistics activities: 1 regional logistics; 2 domestic logistics; 3 international logistics (3) classified according to the nature of logistics system: 1 social logistics; 2 industry logistics; 3 enterprise logistics.

3. Briefly describe the enterprise logistics structure?

Answer: (1) The horizontal structure of enterprise logistics: According to the order of the prosperity of logistics activities, it can be divided into four parts: 1 supply logistics; 2 production logistics; 3 sales logistics; 4. Recycling and waste logistics; (2) Vertical structure of enterprise logistics: logistics realizes its overall function through the coordination of management, control and operation.

4. What are the ways to rationalize enterprise logistics?

Answer: 1 Reasonable layout of various facilities in the production space; 2. Reasonable control of inventory; 3. Balanced production; 4. Cultivate and use logistics machinery reasonably; 5. Improve the description of logistics definition in logistics information system: the physical flow process of goods from the supplier to the receiver. According to the actual needs, the basic functions such as transportation, storage, loading and unloading, packaging, distribution processing, distribution and information processing are organically combined.

5. Description of logistics definition

6. Logistics characteristics in the Internet age: 1 business globalization; 2. System networking; 3. Simplification of supply chain; 4 enterprise scale; 5 service integration; Nature of logistics science: 1. Logistics science is a comprehensive interdisciplinary subject; 2。 Logistics has the characteristics of system science; 3. Logistics belongs to the category of applied science.

Chapter II Logistics System and Its Composition

2- 1 What are the logistics systems and their constraints?

A: 1. The restrictive relationship between logistics service and logistics cost; 2。 Constitute the constraint relationship between the functions of logistics service subsystem; 3。 The relationship between the costs of each link that constitutes the logistics cost; 4。 The relationship between the function and cost of each subsystem.

2-2 What is the mode of logistics system?

Answer: Input, output, processing, restriction, feedback and other functions.

2-3 Logistics systematization goal: service, fast and effective utilization of area and space, scale adaptation and inventory control.

2-4 Characteristics of logistics system analysis: system analysis aims at the overall benefit of the system, seeks the best strategy to solve specific problems, and uses qualitative and quantitative analysis methods to give decision makers value judgments in order to make favorable decisions. The establishment process of the whole system can be divided into three processes: system planning, system design and system implementation.

2-5 Main transportation modes and characteristics: 1 Railway transportation: the main mode of long-distance land transportation, which is not affected by transportation conditions and can operate in high-speed, heavy-duty and large transportation units; Road transportation: free space and time, not limited by line stops, door-to-door direct transportation, packaging can simplify the possibility of damage, loss and wrong delivery of goods; Waterway transportation: batch and long-distance transportation is cheap, and it can transport oversized and overweight objects; 4 air transportation: fast speed, short time, less loss of goods, suitable for the transportation of fresh-keeping goods, and high transportation cost; 5. Pipeline transportation: the maintenance cost is cheap, and a large number of materials are transported without manpower. Low transportation cost, less land occupation, fewer safety accidents and limited transportation objects.

2-6 Rationalization of transportation: 1 Rational allocation of transportation network; 2. Selection of the best mode of transportation; 3. Improvement of operation efficiency; 4. Promote transportation; Adopt various modern modes of transportation.

2-7 The warehouse shall have the following functions: 1 storage and custody function 2 Adjustment of supply and demand function 3 Adjustment of cargo transportation capacity function 4 Distribution and distribution processing function.

2-8 storage rationalization method: 1 BC management: I-class items shall be kept in stock as little as possible, and shall be ordered in small quantities and counted monthly; For Class C, a safety stock level can be established. Generally, the management order volume is large, and year-end inventory can be made. For class B, it is between the two, and it is counted once every six months; 2. Scientific inventory control: reduce comprehensive costs such as purchase cost and purchase price; B. reduce liquidity and inventory assets; Improve service level and prevent shortage; 3. Applying forecasting technology;

2-8 Concept of loading and unloading: Loading and unloading refers to activities carried out within the same geographical scope with the main content and purpose of changing the storage state and spatial position of things, including loading, unloading, transfer, sorting, stacking, warehousing, storage and other activities.

2-9 Handling Significance: 1 Handling plays a connecting role in the transformation of logistics activities. 2 Handling plays an important role in logistics cost. 3 Handling is the key to improve the efficiency of logistics system.

2- 10 rationalization principle of loading and unloading: 1 labor-saving principle: if you can get down, you won't get up; if you can go straight, you won't turn; if you can use machinery, you won't need manpower; if you can level, you won't go uphill; if you can continue, you won't leave; 2 eliminate invalid handling, 3 improve handling activity, 4 use machinery reasonably, 5 principle of continuity, 6 principle of maintaining smooth logistics balance, 7 principle of container unitization, 8 principle of individualization and 9 principle of improving comprehensive effect.

The concept of 2- 1 1 packaging and its rationalization methods.

Answer: In order to protect products, facilitate storage and transportation, and promote sales in the circulation process, containers, materials and auxiliary materials are used according to certain technical methods. It also refers to the operation activities in which certain technical methods are applied in the process of using containers, materials and auxiliary materials to achieve the above purposes. It is the end of production logistics and the starting point of social logistics.

Rationalization method of packaging: 1) Lightening of packaging; 2) simplicity of packaging; 3) Conform to the requirements of container unification and standardization; 4) Mechanization and automation of packaging; 5) Pay attention to cooperation with other links; 6) Conducive to environmental protection.

2- 12 concept and purpose of distribution processing

Answer: In the process from the place of production to the place of use, simple operations such as packaging, division, measurement, sorting, marking, labeling and assembly are applied as required.

The purpose of distribution processing is: 1) convenient transportation; 2) convenient for users; 3) It is convenient for comprehensive utilization.

2- 13 distribution: logistics activities such as picking, processing, packaging, segmentation and assembly. Deliver the goods to the designated place on time according to the requirements of users within the economic and reasonable scope.

Distribution has the following characteristics: 1 Distribution is a form of distribution from logistics base to users; Distribution is not simple transportation or handling, but a combination of transportation and other activities; Distribution is not the concept of ordering, signing, purchasing and distribution of materials in a broad sense, but the service supply of suppliers delivering goods to households, which is a "door-to-door" service; Distribution is an organic combination of distribution and distribution, which is based on the comprehensive distribution of goods and completely in accordance with the requirements of users, including types, varieties, quantities and time.

2- 14 What kind of delivery?

A: First, according to the distribution organizer: 1) internal distribution; 2) Distribution among enterprises; 3) Distribution of enterprises to consumers.

Second, according to the delivery time and quantity: 1) regular delivery; 2) JIT logistics distribution; 3) quantitative distribution; 4) Regular and fixed route distribution; 5*** with delivery.

2- 15 functions of the distribution center: collecting goods, warehousing, distributing and distributing goods; Definition of logistics information: the general name of knowledge, data, images, data and documents that reflect the contents of various logistics activities.

2- 16 logistics information features: 1 distributed information is large and widely distributed. The generation, processing and application of information are also different in time and place; 2. Logistics information is dynamic, and its value decays quickly, which requires higher timeliness of information management; There are many kinds of logistics information, not only there are different kinds of information in each link of this system, but also because the logistics system is closely related to other systems, it is necessary to collect relevant information outside these logistics systems, which makes the classification, research and screening of logistics information more difficult.

2- 17 logistics information system: integrated, modular, real-time, networked and intelligent.

Basic functions of logistics information system: 1 data acquisition and input, 2 information storage, 3 information release, 4 information processing and 5 information output.

Structure of logistics information system: vertically, logistics information system can be divided into management layer, control layer and operation layer; Horizontal: supply logistics, production logistics, sales logistics, recycling and waste logistics, transportation, warehousing, handling, packaging, distribution and processing, etc., showing a pyramid shape.

Chapter 3: Logistics cost, service and standardization.

3- 1 Logistics cost composition: 1 Expenses incurred in the physical circulation of materials and expenses of equipment and facilities necessary for engaging in these activities; 2. Costs incurred in completing logistics information transmission and processing activities, as well as the costs of equipment and facilities necessary for these activities; 3. Comprehensive management of the expenses incurred in the above activities.

3-2 Ways for enterprises to reduce logistics costs: 1 Establish modern logistics concepts and improve enterprise logistics management system; 2. Establish the concept of overall logistics cost and enhance the logistics cost awareness of all employees; 3. Strengthen logistics cost accounting and establish a cost assessment system; 4. Optimize the enterprise logistics system and find effective ways to reduce costs.

3-3 Significance of logistics services to enterprises: It is the result of a series of logistics activities carried out by enterprises to meet the logistics needs of customers. Logistics service itself does not create physical utility of goods, but produces spatial utility and time utility.

3-4 Features of logistics services: 1 Dependency 2 immediacy 3 liquidity and dispersion 4 demand fluctuation 5 substitutability.

3-5 Logistics Service Quality Index: 1 Service Quality Index 2 Storage Management Quality Index 3 Transportation Link Service Quality Index.

3-6 Relationship between logistics service and cost: The relationship between logistics service quality and cost is a trade-off. With the improvement of logistics service quality, logistics costs will rise. It can be said that the relationship between the two applies to the law of diminishing returns.

3-7 steps to determine the level of logistics service: 1 Conduct market research on customer service; 2. Determine the customer service level; 3. Inductive experiment of standard cost; 4. Implement and establish logistics services. 5. Feedback system according to customer service level.

3-8 The concept of logistics standardization refers to the process of formulating, publishing and implementing relevant technologies and working standards around logistics activities such as transportation, warehousing, loading and unloading, packaging and logistics information processing, and in accordance with the requirements of mutual cooperation between technical standards and working standards, so as to unify the standards of the whole logistics system.

3-9 Logistics standardization: 1 Logistics standardization is the need to achieve consistency in all aspects of logistics and speed up circulation; Logistics standardization is an important means to implement scientific logistics management; 3. Logistics standardization is an effective means to reduce logistics costs; 4. Logistics standardization is conducive to improving the technical level; 5. Logistics standardization is beneficial to the connection with external systems;

3- 10 logistics standardization type: 1 logistics technical standard: logistics basic module size: 600 * 400mm；; 2 working standards 3 working standards;

3- 1 1 packaging standard content: 1 packaging basic standard 2 packaging material standard 3 packaging container standard 4 packaging technical standard 5 product packaging standard 6 related standards Modern enterprise logistics quality management concept:

3- 12 modern enterprise logistics quality management: according to the objective law of logistics system movement, in order to meet the service needs of logistics customers, the process of planning, organizing, coordinating and controlling is implemented by formulating scientific and reasonable basic standards and applying economic methods. Quality assurance and quality control.

3- 13 the basic characteristics of modern enterprise logistics quality management: 1 full participation; 2. Complete control; 3. Overall management; 4 overall development;

3- 14 Modern enterprise logistics quality management main contents: 1 Commodity quality assurance and improvement 2 logistics service quality 3 logistics work quality 4 logistics engineering quality.

3- 15 What is the way to realize logistics quality management in modern enterprises?

Answer: 1. Establish the total quality management idea of modern enterprise logistics: 1 truly form the total quality management idea of logistics; 2. Do a good job in total quality management of logistics service process; 3. Evaluate the overall quality management level of modern enterprise logistics service; 4. Improve the internal logistics service quality and external logistics service quality of modern enterprises; Second, establish an effective logistics quality management information system: 1 measure customers' expectations of logistics quality; 2. Emphasize information quality; 3 Real-time monitoring of logistics quality; Third, the main measures to strengthen the logistics quality management of modern enterprises: 1 According to the theory of total quality management, establish and improve the measurement and evaluation system of logistics quality management of modern enterprises, and effectively eliminate the mistakes in the logistics process of modern enterprises; 2. Actively introduce modern quality management theory and technology to improve the quality management level; 3. Implement total quality management with effective incentives;

Chapter IV: Third Party Logistics

4- 1 the concept of third-party logistics: it refers to a logistics management mode in which production and operation enterprises entrust their logistics activities to professional logistics service enterprises through contracts in order to concentrate their main business, and at the same time keep close contact with logistics service enterprises through information systems in order to manage and control the whole logistics process, so third-party logistics is also called contract logistics.

4-2 Similarities and differences between third-party logistics and traditional logistics entrustment: traditional external entrustment only entrusts a part of enterprise logistics activities, mainly logistics operation activities, such as goods transportation and goods storage, to external logistics enterprises, while logistics management activities such as inventory management and logistics system design and some internal logistics activities remain in the enterprise; Third-party logistics enterprises do not necessarily have the ability of logistics operation, that is, they do not have logistics facilities and transportation tools, do not directly engage in transportation, warehousing and other businesses, and are only responsible for the design and operation of logistics systems;

4-3 Requirements for a logistics service provider: 1, management organization; 2. Issue logistics service documents independently; 3. Having free capital suitable for business ability; 4, the ability to undertake the obligations of logistics service contract; 1, the enterprise operates independently; 2. Joint venture of large enterprises; 3, agent mode.

4-4 Mode classification of third-party logistics: resources: 1 independent development mode 2 cooperative development mode; From the development direction: vertical extension and horizontal extension, vertical functional diversification and horizontal operation scale, two modes can be adopted at the same time.

4-5 Third Party Logistics and the Choice of Enterprise Logistics Mode?

A: The enterprise logistics model mainly includes self-operated logistics and third-party logistics. Choose 3PL carefully.

1) the influence of logistics on the success of enterprises and the management ability of enterprises on logistics. 2) Enterprise's requirements for logistics control ability; 3) Logistics characteristics of enterprise products; 4) Enterprise scale and strength; 5) The total cost of the logistics system; 6) cost+customer service cost; 7) Customer service ability of third-party logistics; 8) Choice of owned assets and non-owned assets 3PL.

4-6 Service Items and Contents of Third Party Logistics?

A: 1) Provide a complete set of supply chain solutions;

2) Increase value by influencing the ability of the whole supply chain. 3) Integrate the capabilities of management consulting and third-party logistics service providers.

Chapter V Logistics Technology and Equipment

5- 1 The role of logistics technology and equipment in logistics system.

A: P 134

5-2 Application and configuration principles of logistics technology and equipment.

A: 1) Rationality principle of logistics technology and equipment configuration; 2) The principles of rapidity, timeliness, accuracy and economy of logistics system operation; 3) Select the standardization principle of logistics instruments and equipment; 4) Strong flexibility and adaptability; 5) Make full use of space; 6) Reduce manual processing.

5-3 Functions, types and application characteristics of loading and unloading technology and equipment. P 137

5-4 Classification and characteristics of warehousing technical equipment, P 15 1

5-5 Functions and Types of Shelves P 152

Types and working characteristics of 5-6 stacking crane P 154

5-7 Basic composition and technical requirements of automatic sorting system, and the type of sorting machine P 157.

5-8 concept and classification of automated warehouse, P 162.

Advantages of 5-9 automated warehousing system P 162

Concept, characteristics and principles of 5- 10 container unitization

5- 1 1 Concept and classification of containers, concept, characteristics and classification of pallets.

5- 12 packaging function and classification, the role of packaging technology and equipment P 172

Chapter VI Supply Chain Management

6- 1 the concept of supply chain refers to the supply and demand network composed of raw material suppliers, manufacturers, wholesalers, retailers and final consumers who participate in the production and circulation of products, that is, the network composed of enterprises and enterprise departments involved in the process of obtaining materials, processing materials and delivering finished products to users.

6-2 Supply Chain Management Concept (SCM): It is an overall solution using the Internet, which aims to deliver products from suppliers to manufacturers and end customers in real time and effectively, and integrate logistics distribution, inventory management, order processing and other information and transmit them through the network. Its function is to reduce inventory, maintain product effectiveness, reduce logistics costs and improve service quality.

Contents involved in the supply chain: supply, production planning, logistics and demand;

6-3 Mode selection of supply chain management: 1 supply chain led by manufacturing enterprises, 2 supply chain led by retail enterprises and 3 3PL (inherited logistics suppliers); Value: 1 Reduce cost and gain competitive advantage; 2. Improve efficiency, respond quickly and speed up capital turnover;

6-4 Implementation principles of supply chain management: 1 Grasp the essence of SCM management: the uncertainty and diversity of demand are the root causes of supply chain management problems; Step by step: these factors are cumulative and cross each other, and the problem is not just a simple superposition; Step by step;

6-5 Bullwhip effect concept: refers to the phenomenon of changing demand when moving upstream along the supply chain. Due to the constant enlargement of demand changes at all levels, safety stocks have increased upstream along the supply chain, accumulating a large number of stocks that exceed market demand. Controlling the bullwhip effect has a decisive influence on greatly reducing inventory.

6-6 Control mode: 1 Instead of using the orders at the next higher level to estimate the demand change, information technology is used to provide the market demand information to all levels of the supply chain, so that all levels can determine the order size and safety stock according to the market demand; 2. Reducing the number of stages in the supply chain makes the bullwhip very short and the bullwhip effect is not obvious; 3 adopt the inventory managed by the seller to fundamentally eliminate the bullwhip effect.

6-7 Supply chain operation performance evaluation system: 1 used to improve the efficiency of enterprise supply chain; Used to evaluate management innovation and enterprise informatization projects; The third is to monitor the supply chain operation of enterprises.

6-8 Supply chain process performance evaluation index: 1 production and sales rate index 2 average absolute deviation index 3 production and demand rate index 4 production cycle cycle or beat index 5 total operating cost index 6 core enterprise product cost index 7 supply chain product quality index.

Chapter VII International Logistics

7- 1 the meaning of international logistics: organizing the rational flow of goods internationally, that is, the logistics between different countries.

Characteristics of international logistics: 1 Long logistics channels and many logistics links; 2. Complexity of logistics environment; 3. Standardization requirements in international logistics are higher:1000 *1200mm; Four risks in international logistics: political risk, economic risk and natural risk; 5. Combination of various modes of international logistics: ocean transportation, railway transportation, air transportation, road transportation, and international comprehensive transportation modes composed of these modes.

7-2 types of international logistics: 1 classified according to the flow direction of goods between countries; 2. Commodity circulation areas classified by tariff; According to the characteristics of international transportation goods, they are classified as follows: arms logistics, international goods logistics, international stamp products logistics, international donation logistics, disaster relief materials logistics, international exhibits logistics and waste logistics; According to the operating enterprises, there are international freight forwarders, international shipping agents, non-vessel carriers, customs brokers, international logistics companies, warehousing and distribution companies and so on.

7-3 commodity inspection knowledge: inspection time and place, inspection organization and certificate, inspection standards and methods, etc. Customs protection business knowledge: 1 July 9871customs law; 24-hour declaration of loading; Entry/kloc-declaration within 0/4 days; CIF price includes the price of goods, freight, insurance and other labor costs; Tax evasion can be paid within one year of release, recovered within three years and refunded within one year;

Bonded area: a specific area and warehouse established by the customs or registered with the approval of the customs and supervised by the customs. Bonded area can be divided into: 1 designated bonded area 2 bonded goods container 3 bonded warehouse: self-owned management right, public bonded warehouse and customs supervision warehouse; 4 bonded factory 5 bonded exhibition hall.

7-4 international freight forwarder: 1 chartering and booking agent 2 cargo declaration agent 3 transshipment tally agent 4 warehousing agent 5 container agent 6 multimodal transport agent.

7-5 The main intermodal modes in international cargo transportation: 1 sea/air 2 air/highway 3 railway/highway/inland river or sea/railway/inland river 4 small land bridge 5 concept of cargo handling: cargo handling comes into being with the appearance of water transport, and cargo handling refers to entrusting the cargo handling agency of the port to check the goods when the owner or owner receives and delivers the goods at the loading port and the unloading port according to the transport contract.

7-6 tally work content: 1 tally file 2. Divide votes, count 3. Management defect 4. Draw the actual cargo stowage map 5. Visas and Notes 6. Review and query.

logistics management

Chapter 1 Logistics Market Analysis and Supply and Demand Management

1- 1 Logistics research: usually refers to logistics market research, including logistics supply and demand survey, survey result analysis, logistics supply and demand forecast and comprehensive analysis and research.

According to the research purpose: 1. Logistics market demand survey; 2。 Logistics supply research is divided into: 1 production material logistics research; 2. Study on the logistics of living materials.

According to the research variety: 1. Single variety logistics research; 2。 Comprehensive variety survey.

By logistics business: 1. Professional logistics business research; 2。 Comprehensive logistics research.

Research steps: 1. The second stage of logistics actual investigation. Data collation and analysis stage 3. Actual development forecast stage 4. Comprehensive analysis and processing stage.

1-2 the purpose and principle of investigation and collation: it is to collect the data scattered in many people's hands, make unified collation, analysis and statistics, and form unified, complete, comprehensive and reliable spatial time series data to provide data support for prediction and management.

1-3 purpose of the logistics investigation report: 1. As the end of the logistics investigation stage, form a logistics investigation report, report the investigation process, the process of analyzing and sorting out the investigation data and its work results for the reference of leaders; 2。 By writing the investigation report, the investigation process and results are systematized and logically arranged to form systematic and valuable results.

1-4 contents of the logistics investigation report: 1 overview of the generation and process of the investigation project; 2 investigation process; 3 survey results; 4. Analysis and suggestions; 5 other instructions; 6 appendix.

1-5 logistics market forecasting method: 1. Methods of judgment, analysis and prediction; 2。 Time series prediction method. Causality analysis and prediction methods. Grey prediction method. Time series analysis method: average method; Weighted average method; Moving average method; Exponential smoothing method; Discussion on seasonal index method and trend method.

1-6 comprehensive analysis method: according to the research content and time nature, it is divided into spatial structure analysis, time structure analysis and spatial time structure analysis.

Chapter II Procurement and Supply Logistics Management

2- 1 the concept of enterprise procurement

A: It refers to the process of obtaining resources from the resource market through commodity exchange and logistics.

2-2 Concept and classification of enterprise procurement strategy

A: It refers to the guiding, overall and long-term basic operation scheme adopted by enterprise procurement.

Procurement strategy classification: P37

2-3 Procurement Management and Its Basic Principles A: P43

2-4 enterprise supplier classification: 1. According to the important nature of suppliers: partner suppliers; Preferred supplier; Key suppliers; Commercial suppliers; 2。 Classification according to the 80/20 rule: usually 80% of the purchased items account for 20% of the value of the purchased items, while the remaining 20% of the items account for 80% of the value of the purchased items; 3。 Classification by supplier scale and variety: supplier scale is the ordinate and business variety is the abscissa. Classification of supplier relationship: short-term target type, long-term target type, penetration type, alliance type and vertical inheritance type.

2-5 Supplier selection target: 1. Obtain products and services that meet the overall quality and quantity requirements of the enterprise; 2。 Ensure that suppliers can provide the best service, products and timely supply; 3。 Strive to get the best products and services at the lowest cost. Eliminate unqualified suppliers, develop potential suppliers, and constantly introduce new suppliers; 5。 Maintain and develop good, long-term and stable supplier cooperation relationship.

2-6 Operation steps for selecting suppliers: 1. Analyze the market competition environment; 2。 Establish supplier selection objectives; 3。 Establish supplier selection criteria; 4。 Establish supplier selection team; 5。 Supplier participation; 6。 Select suppliers; 7。 Implement supply chain cooperation.

2-7 Basic principles of supplier performance management: 1 Supplier performance management must be carried out continuously, and the degree of achievement of objectives should be checked regularly; 2。 It is necessary to evaluate the overall operation of suppliers and enterprises themselves and establish the overall goal; 3。 Supplier's performance will always be affected by various external factors, so when evaluating supplier's performance, we should consider the influence brought by external factors, not just measuring performance supplier performance management.

2-8 evaluation index system: quality index, supply index, economic index, support and coordination index;

2-9 Basic work of purchasing control: 1. Strengthen the quality management of purchasing personnel; 2。 Appropriately increase the salary and treatment of purchasing personnel; 3。 Establish and improve procurement rules and regulations, and establish a reward and punishment incentive mechanism; 4。 Make the first purchase and create a good basic environment; Sales logistics: also known as distribution logistics, is the logistics activity in the sales process, which specifically refers to the whole process from the production line, through packaging, handling, storage, distribution processing, transportation and distribution, and finally to the users.

Supplier incentive mechanism: 1 price incentive; 2. Order incentives; 3. Goodwill incentive; 4. Information incentive; 5 eliminate incentives; 6. Joint development of new products/technologies; 7 organizational incentives.

Chapter III Sales Logistics Management

3- 1 Sales logistics content: product packaging, product warehousing, cargo transportation, cargo distribution, loading and unloading, distribution processing, logistics information, distribution logistics network planning and design, cargo management, and internal logistics management of logistics outlets;

3-2 Sales Logistics Management Link: 1. Planning, planning: A investigates the actual situation, B clarifies the problem, C sets the goal, D forms the plan, and E sets the policy; 2。 Organization and command; 3。 Coordination and control.

3-3 Method of rationalizing sales: 1. Commercial separation ii. Systematic customer relationship management combining transportation and marketing: refers to the management of the relationship between an enterprise and all its logistics customers, including planning, organization, command, coordination and control.

3-4 sales logistics strategy: 1 self-distribution logistics strategy; 2. Outsourcing logistics strategy; 3 distribution logistics strategy; 4 the third party logistics strategy 5 JIT distribution strategy; 6 VMI delivery strategy; 7 Inventory-free distribution strategy. (Please read the book for details.)

3-5 What is Customer Relationship Management?

Links and methods of customer relationship management: strength, image, motivation and control;

Chapter IV Logistics Information Management

chapter five

4- 1 main functions and types of logistics information management system: 1 e-mail system 2 office automation system 3 payroll system 4 personnel file management system 5 fixed assets management system 6 financial management system 7 invoicing management system 8 manufacturing management system 9 enterprise resource management system 10 customer relationship management system 16 supplier relationship management system 12 logistics. (See the book for main functions)

4-2 System structure of information system: 1. Host/terminal mode 2. Server/client mode 3. Browser mode.

4-3 Logistics management software and its main functions:

1. Freight Forwarder Management Software: 1 Air Transport Management 2 Shipping Management;

Second, the warehouse management software: 1. Physical conditions of goods storage II. Access program 3. File flow 4. Commodity registration and statistical statements 5. Inventory procedure 6. Examination and approval procedures and handling methods for goods scrapping. Delivery system, such as FIFO or LIFO; ; 8。 Measures for the management of freshness. Setting of warehouse personnel, job description and assessment criteria;

3. Transportation management software: 1 resource management II. Client entrusts outsourcing management. Transportation scheduling. Cost control;