Under the severe industry situation, how can we effectively strengthen internal management?

We should think from the following aspects:

First, strengthen the internal drive and guide employees to be conscious.

Internal cause is the most fundamental factor to promote the development of contradictions. If a person wants to make progress and develop, he must constantly put pressure on himself and give himself motivation. The driving force of happiness stops when you say it, and the driving force of pain is endless. A person does not make progress, work hard and develop, precisely because he has not suffered enough. So, if happiness can't make him move forward, let pressure and pain drive him. For example, in the process of car maintenance in a 4S shop, there will always be such problems, and the most common one is the service attitude of the clerk. The customer had no choice but to complain, but the complaint did not touch the interests of the clerk, so he was indifferent in the end. After the introduction of performance appraisal, the service attitude and professional level of shop assistants directly affect their income, so they have to change their attitudes, otherwise they will "hurt their bones."

Personal kinetic energy can form a strong team strength, so how can we stimulate employees' own kinetic energy? I think we should start from the following aspects: the first is to strengthen ideological communication and understand the needs of employees. Talk to employees more, give them more care and help, and become their mentor. The second is to help employees make effective career plans and set feasible career goals. Fully coach subordinates, encourage employees to grow and help employees develop, because success can be designed. The third is to help employees establish a sense of responsibility. Strengthen ideological education, establish a sense of responsibility, and let employees become responsible and responsible.

As a team, there are three indispensable characteristics, namely cooperation, thinking and spontaneity. The so-called spontaneity is consciousness, that is, employees' self-management ability and spontaneous working state. As managers, employees should not only establish a sense of responsibility, but also understand what is the driving force of their work. Let employees fully realize what the ultimate goal of work is! Let employees realize that they are not only an employee, but also a businessman and an entrepreneur, and realize that through the improvement of their own abilities and their own efforts, their dreams can be inserted, their wishes can be realized, and their families can live happily. Only by improving employees' consciousness and self-control ability, employees will not deceive themselves and hide their ears in their work, can they voluntarily and spontaneously complete the tasks assigned by the company with high quality and efficiency, and can create greater value and benefits for the enterprise.

Second, change management ideas and clarify the role orientation.

The biggest obstacle to building a team's executive power is ego, which is egoism. In enterprise management, we should emphasize the perspective of businessmen and the logic of businessmen's behavior. Being in the virtual business model, customer management is everywhere, which is an idea and a realm. The so-called businessman thinking is exchange thinking, and exchange thinking is the definition of the result. The result is performance, the result is efficiency and the result is benefit. Therefore, in management, we should fully emphasize the business personality of employees, emphasize that employees are not working but starting businesses, and get paid by their own efforts, and the number is up to them. Working hard, working fast and working hard all determine the size of benefits, so the cultivation of employee values will eventually form that everyone is the boss, everyone pays attention to benefits, and everyone works hard for the development and growth of the enterprise, so that the value of the enterprise is the greatest.

Establish employees' awareness of businessmen and strengthen service concept. Customers are divided into internal customers and external customers, and internal customers are always greater than external customers. So there are customers between superiors and subordinates, customers between the next process and the previous process, customers between departments and customers between colleagues. Customers are everywhere in the enterprise. Since it is a customer, it is necessary to maintain customer value. Then, "advanced results, self-retirement" set the orientation of service role on a certain level. The primary purpose is to fully meet the needs of "customers" and complete the tasks assigned by superiors accurately, timely, efficiently and with high quality.

It is precisely because of the positioning of the service role within the enterprise that the pertinence and testability of employees' work are enhanced. It is more conducive to employee management, strengthen personal awareness of work efficiency, independently, spontaneously and automatically find ideas and methods for excellent work completion, give full play to subjective initiative to improve performance, and reduce unnecessary cost waste and working hours delay in work.

Third, strengthen the workflow and improve the implementation effect.

Changing working ideas and innovating working methods to cope with all kinds of changes, then this "unchanged" is the so-called standardized workflow. Making an effective and scientific workflow based on posts can increase the process management at the vertical level and promote the orderly and reasonable development of work. Horizontally, it can ensure the effective transmission of work and post information, and reduce information omission or filtering caused by personnel changes or other reasons.

Fourthly, strengthen the application of PDCA closed-loop working principle in practical work.

Through the closed-loop process, PDCA process is set for every post, every job and everything, and it is strictly planned, executed, implemented, checked, assessed, fed back and corrected. Only in this way can we form an effective working principle of "starting from the finish line". Every cycle is a propeller to promote your development, and every step is the basis to test the effectiveness of your work. While completing the work step by step, we constantly create new ideas, try new models, adopt new methods, sum up new experiences, and constantly improve the workflow to make it more scientific, standardized and standardized. Such a powerful management tool is of great significance to enterprises and individuals, and can achieve twice the result with half the effort.

Execution determines the vitality of the team, and execution is the only criterion for testing the team. Good execution comes from forbidding and resolutely obeying team instructions, and good execution comes from the unity of team members and the cooperation of Qi Xin and Qi Xin. Improving team execution is an important means for enterprises to refine product quality internally and shape corporate image externally, and it is also a necessary method for enterprises to improve their comprehensive competitiveness in the product market. Strengthen effective implementation, strengthen the definition of results, avoid and reduce ineffective work, pay attention to the quality of implementation, and put an end to useless work.

Therefore, in our usual execution work, we strictly follow the following principles: more seriousness, less cleverness, more responsibility, less reason, more care, less care, more care for others, less ego, more plan, less blind obedience, more concentration and care, and less impetuousness and falsehood. Only in this way can execution become efficient, team performance can be improved and enterprise performance management can be improved.