Customer service service monitoring data specific indicators are mainly what

1, service level indicators: mainly including service quality and service efficiency, such as the average call length, the first time to solve the problem rate, transfer rate, customer satisfaction.

2, service cost indicators: mainly including labor costs and operating costs, such as the average cost per call, the average salary of customer service personnel.

3, customer experience indicators: mainly to assess the overall satisfaction of customers with the service, including the feedback rate, the rate of poor evaluation, the complaint rate, etc..

4, performance indicators: mainly assess the performance of the customer service team and individual performance, including call volume, the number of problems solved, work efficiency.

5, business indicators: mainly related to the direct impact of customer service on the business, including business conversion rate, return visit rate.

Customer service refers to a business that provides customers with consulting, complaint handling, technical support and other services through various channels, such as telephone, e-mail, online customer service and so on.