Your order has been signed electronically (this order has been signed paperless by the delivery staff). What do you mean?

JD。 COM has realized and started to fully promote the electronic receipt of express delivery, and users no longer need to wait for the process of tearing up paper receipts, finding pens and signing. Electronic receipt of express delivery: The electronic receipt of Jingdong Express will replace the traditional paper receipt method in JD.COM, and the electronic signature of the consumer will be used as the proof of receipt and payment confirmation.

If the consumer has paid in cash or online, just sign a logistics receipt; If consumers choose to swipe their cards on cash on delivery, they need to sign twice, the first time is the POS receipt when swiping their cards, and the second time is the logistics receipt. After the electronic bill signing method is adopted, consumers can complete the delivery only by electronic signature, and there is no need for the delivery staff to carry out subsequent cumbersome actions.

In order to find the order, the distributor only needs to enter the single number to query, and the electronically signed picture can be perfectly presented.

Extended data:

Express e-sign: improving user experience?

Compared with the traditional paper signing method, electronic signing saves users the trouble of preparing a pen and looking for a place to sign the bill. Now, the user only needs to sign the electronic signature panel of the POS receipt with the signature pen provided by the device, and then the signature can be completed. At the same time, all signature results will be sent back to the server in JD.COM to ensure real-time traceability. It is understood that after the use of electronic signature, it has won praise from many consumers, such as "freshness, high technology, convenience", "no handwriting, convenience", "reflecting the specialization of JD.COM Mall", "electronic signature is fun and saves resources" and so on, and users really feel a good experience.

Process improvement: saving operating costs?

Electronic bill signing not only makes the user's operation more concise, but also improves the process and reduces the number of core nodes of the system, which not only greatly improves the efficiency, but also saves the operating cost.

Paper receipt (left) and electronic receipt (right)?

In the paper bill signing mode, consumers not only need to sign a paper POS receipt when they pay by credit card, but also need to sign a paper logistics receipt when they receive goods. In rainy and snowy weather, it is difficult for the delivery staff to take off their gloves and paper logistics receipts. After the consumer signs for it, the delivery staff needs to keep paper stubs and receipts, and go to the site to sort them out one by one after work, so as to facilitate the subsequent search for bills. And the process is cumbersome.

It is estimated that after signing by electronic delivery staff, each delivery staff can save an average of 30 minutes per day and improve the human efficiency of 5 orders per person per day. Assuming that these new distribution capabilities can be solved by recruiting new distributors, it means that JD.COM can save hundreds of millions of RMB in distribution labor costs throughout the year.

References:

People's Network-New Deal Helps E-commerce and Express Logistics