What if the courier of ZTO Express has a bad attitude and does not deliver the goods to your door?

Option 1: Make a formal complaint and ask the customer service to directly transfer to the manager on duty that day, and don't hang up until the problem is solved. Generally this kind of customer service will never hang up first.

Option 2: contact the seller and tell him that the courier of this company has a bad attitude and it is best not to use his home courier.

Zhongtong products and services:

There are three types of aging parts:

Next-day delivery: Receive and post within the specified service scope and delivery time, and promise to deliver the courier service before 24 o'clock the next day.

Next-day delivery: receive and post within the specified service scope and delivery time, and promise to deliver it before 24 o'clock the day after tomorrow.

Arrive within three days: receive the delivery within the specified service scope and delivery time, and promise to receive and deliver before 24 o'clock in three days.

Value-added services:

Pick-up: a comprehensive service to collect express mail at the designated place and deliver it to the designated recipient according to the customer's instructions.

Pick-up service: according to the sender's instructions, pick up the express mail at the designated place and deliver it to the designated destination.

Excellent fresh delivery: "Excellent fresh delivery" is a delivery service launched by Zhongtong Company, which is different from "ordinary products", and is mainly aimed at products with high timeliness and safety requirements such as fresh food and fruits. Through the early warning of guns in collection, transit and delivery, the products will be transferred to the next link at the first time, and the whole delivery process will be completed at a faster speed.

Payment collection: According to the requirements of the transaction agreement between the sender (seller) and the recipient (buyer), we provide the service of handling and delivering the goods for the sender, collecting the payment from the recipient on behalf of the sender, and returning the payment to the sender according to the agreed time.