How to carry out the training work of tourist resort guide

The methods of training tourist resort guides are as follows:

1, combined with the emergence of new attractions, organizing tour guides to step on the spot to investigate and create a tour guide.

2, according to the new dynamics of the tourism industry, the new needs of the market, please the industry experts to give special lectures.

3, tourism-related cultural topics, experts and scholars are invited to give special lectures.

Tour guide personnel need to have a series of professional skills, including but not limited to the leader of the tour guide skills, tour guide interpretation skills, small language response skills, emergency response skills, emergency response skills and other aspects of the skills. The mastery of these skills is a basic quality of tour guides, but also an important guarantee that they can provide tourists with quality service.

The tour guide must have excellent psychological quality, patience, careful, responsible, hospitable and so on are very important psychological quality requirements. Able to deal with some unusual situations in the work, especially for tourists in the process of playing may appear doubts and difficulties can be properly resolved.

The tour guides require a fairly high level of humanistic qualities, which is an important guarantee for them to carry out their work as tour guides. In communication with tourists, cultural interpretation and other links, tour guides require a fairly broad knowledge base and cultural literacy.

Training content:

1, the leader of the tour guide skills

The leader of the tour guide is one of the backbones of the tour guide team, and needs to play an important role in the team's pre-planning, organizing the itinerary and coordinating with the tour company / attractions. The training focus of the tour guide mainly includes team management, time planning and control, communication and coordination, and problem solving.

2, the guide explains skills

The guide explains is one of the most important duties of the guide, can do a good job explaining the guide directly affects the tourists to the scenic area of the perception and the effect of play. Tour guide explanation includes oral expression ability, knowledge transfer ability, language communication ability, etc., the development of these abilities need professional training.

3, emergency handling skills

The quality of tour guides must have a certain ability to deal with emergencies, especially in the emergence of tourism security issues should have a certain ability to judge and deal with the ability. Emergency handling skills include emergency recognition ability, decision-making ability, crisis response ability, psychological appeasement ability and other aspects.