Traditional Culture Encyclopedia - Traditional festivals - What are the more important features that a work order system should have?
What are the more important features that a work order system should have?
In the initial use scenario, the work order system needs to record the service problems and their resolution process, so it has the functions of recording (for recording the problems and handling opinions and results), and flowing (for one-to-many and many-to-many sending and receiving of problems and opinions).
With the gradual refinement of business management, more and more dimensions to measure the service center's ability to deal with the problem of processing efficiency, whether the customer is satisfied with the results of the processing and the process has become a more important management concerns, so the work order system in addition to the record, the flow of functionality to make better use of (in line with the use of habits), but also derives from the statistical and reporting functions.
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