Knowledge services archive management information

Abstract Since entering the new century, China has made very great progress in all aspects of the archives management work in various industries relative to the previous changes. In this paper, the author combined with their own work experience, from the perspective of knowledge services, briefly analyze the theory of knowledge-based services file management model for the reference of archive management workers.

Keywords knowledge services; file management; mode analysis

Introduction

Knowledge services file management mode mainly refers to the enterprise internal users of the file for reasonable and effective management, this service management mode is the earliest according to the requirements of the enterprise. File management mode for the service industry is particularly important, especially like China Telecom, China Unicom, China Mobile and other information services industry, such companies have a large number of users, and information confidentiality requirements are higher, the daily file management work is particularly heavy, which requires a more reasonable and scientific file management work mode to meet customer needs, improve file management efficiency. The advantages and disadvantages of file management will also have a significant impact on the future development of enterprises.

1 based on the knowledge service file management model of the proposed background

1.1 The development of the trend of the times put forward the requirements

The rise of the knowledge-based economy in line with the trend of the times, is an important symbol of the development of the times. Knowledge economy is different from the traditional economy, it is a combination of knowledge, information technology, directly dependent on the production, use and distribution of knowledge and information. Knowledge management gives full play to the role of knowledge in the economy itself, through knowledge innovation, the application of knowledge to continuously comply with the knowledge economy on the "unprecedented attention to the value of knowledge" requirements, and thus become an important management paradigm, in line with the development trend of the times.

To realize the knowledge management strategy, it is necessary for various departments, especially the archive management information department through the archive management knowledge for the enterprise to provide a variety of information services to meet the requirements of customer file management, to play the value of knowledge and information.

In the fierce market competition conditions, want to obtain market advantage, in the fierce competition to obtain sustainable development, we need to make full use of strategic, non-imitative, unique resources. This kind of unique resources mainly refers to the knowledge within the enterprise. This kind of knowledge is generated in the process of long-term development of the enterprise, usually inseparable from the enterprise's strategy, management and culture, both explicit knowledge that exists through document management and tacit knowledge. Therefore, the need for file management through the 'continuous innovation and optimization to tap into the enterprise file resources, the use of archival knowledge to promote the sustainable development of enterprises, promote the healthy and rational development of enterprises, and ultimately achieve the enterprise's competitive strategy services.

1.3 The user's growing knowledge needs

Traditional file management itself has many drawbacks, due to the backwardness of technology, management and other aspects, it is difficult to meet the customer's needs for file information management. Therefore, it is necessary to constantly innovate the file management model, improve the efficiency of file management, and constantly meet the needs of customers on file management. To user-centered, demand-oriented, improve the importance of enterprise file information, to file information, knowledge as an important intangible asset of the enterprise, to improve the file information, knowledge management requirements, and constantly accumulate enterprise file information, knowledge, through the accumulation of archival knowledge, archival knowledge evaluation, services, organizational services, as well as enterprise human resource management, system improvement, the use of technology to meet the user's demand for archival information

2 Knowledge service-based file management model and the difference between traditional file management

As the knowledge service-based file management model to the knowledge management module for the coding of the file management, can be scientific and reasonable work through the knowledge coding, and then establish a perfect and efficient user information files. Different from traditional file management, knowledge service file management mode in the management process is mainly based on knowledge-based files, personal data, information documents, internal information, external information as the main object of management, while the traditional file management is in the process of the enterprise's economic activities generated by all kinds of documents, paperwork; In addition, in the resource management aspect, the knowledge service file management can be all kinds of resources to carry out the integration of scientific and rational , while traditional records management will be classified files and resources, can not realize the effective integration of resources; again, in terms of service concepts, the two are also very different, knowledge-service-based records management to user-centered resource management, while the traditional records management is mainly based on the archives institutions, simply engaged in records management, knowledge-service-based records management is based on the provision of knowledge-based information to Meet customer needs, help customers solve problems, provide more systematic and perfect file management knowledge, while the traditional file management is mainly for the user to provide information to carry out the work; the core body of the knowledge service file management is a professional team, while the main body of the traditional file management is a single employee.

3 Knowledge service-based archive management model research

The main theoretical basis for knowledge service-based archive management model is knowledge coding and humanized service.

3.1 Knowledge coding

Knowledge coding is the main theoretical basis of the knowledge service-based file management model. Through the knowledge coding can be more standard knowledge of the realization, but also can be archived in the integration of relevant knowledge, to achieve information *** enjoyment and exchange, can effectively improve the degree of knowledge of the explicit, the invisible knowledge into the explicit, to achieve the archive of knowledge of the orderly. On this basis, can realize the classification of knowledge, and then form a more perfect knowledge base, so that in the process of using, through the computer or artificial intelligence input will be tens of thousands of knowledge information screening, to find out the need for information and knowledge, to provide information services for decision makers. At the same time, in order to more aspects of knowledge query and organize the record, but also established a special "opaque" knowledge case library, case library is mainly based on charts and records, through the case library charts can clearly show the knowledge of the business process, so that the charts, information for the unification and integration of the formation of a combination of graphic information and knowledge base. This will unify and integrate the charts and information to form an information knowledge base combining graphics and text. Only based on knowledge coding, file management model can really promote economic growth, in order to contribute to the development of the market economy, otherwise it will only be "an empty".

3.2 Humanized service

Humanized service is an important factor in knowledge-based file management, which mainly emphasizes humanized services, through humanized services to provide customers with high-quality and satisfactory file services, to achieve people-oriented, reflecting the human needs of the service, caring for the user with all their heart, the needs of the customer as their ultimate goal of the service, and to fully embody the knowledge service-oriented humanistic care, to fully embody the work of the humanistic care, to the knowledge service-oriented humanistic care, to the humanistic needs of the customer, and to fully embody the knowledge service-oriented humanistic care. Knowledge service-oriented humanistic care, to provide high-quality archive management services with high standards of service, to meet customer needs, to ensure customer satisfaction on the basis of continuous improvement of work efficiency, and ultimately realize the benefits of business operations, to establish a corporate image.

Humanized service is an important guarantee for enterprises to win the market, so enterprises should continue to strengthen the personalized service, improve the quality of corporate humanity. On this basis to this humanized service embedded in the theory of knowledge coding, will be fused into one, as the theory of archive management model, and then change the traditional archive management model, the humanized service with the knowledge of the organic combination of service-oriented archive management model, guided by the advantages of the technology, to show the characteristics of the service, and be able to better realize the value of the enterprise, to provide high-quality services to the community.

4 Knowledge-based service file management mode promotion significance

4.1 can enhance the core competitiveness of enterprises

The archives as information resources and knowledge assets management, emphasizing the full realization of the archives of the value of knowledge; the application of advanced technology, innovation and expansion of the business aspects of the archives management, and then be able to provide better information, services to meet the needs of customers, to promote their own sustainable development. Customer needs, to promote their own sustainable and healthy development, which can greatly enhance the core competitiveness of enterprises.

4.2 Can improve the status and role of archival work

Emphasis on the combination of file management and business processes, for business activities to provide archival information, knowledge services, so that the archives management from the background, auxiliary work into the foreground, supportive work, can greatly improve the status and role of archives work.

4.3 For the public **** institutions also have revelation and reference value of archive management

Knowledge-based service-oriented archive management model can adhere to the user demand-oriented, user-centered, in order to meet the needs of the user to continue to improve the quality of their services. And this mode of administrative institutions of the file management concept also has a role in inspiring the future administrative institutions of the file management technology has a guiding significance and reference value.

5 Conclusion

With the further development of society, the role of file management work in daily life will be more and more important, which requires that each enterprise should pay attention to the implementation of file management work in the file management model, through the implementation, and then gradually improve the effectiveness of file management work.