Selected Articles of Graduation Thesis of Property Management

Property management major is a new major in higher vocational education, but it is not very mature at present and needs to be continuously improved. The following is my graduation thesis on property management recommended for your reference.

Property Management Paper 1: Application of Information System in Property Management 1: Functions of Property Management Information System

(a) Good visibility and controllability

Informatization of property management helps to establish a standardized and reasonable business process, clarify the responsibilities of different positions, ensure the efficient development of related businesses, avoid the shortcomings of management and the adverse effects of human factors as much as possible, make enterprises have more ideal operational efficiency, and finally help enterprises take the initiative in the increasingly fierce market competition.

(2) Support omni-directional quick query.

Property management involves a lot of information (such as real estate information). ). If manual sorting is used, it is not only a heavy workload, but also quite complicated, and it often takes a long time to query real estate information. The information system can query by setting different conditions (such as the owner's name, room number, area, etc.). ), fast and accurate, greatly improving the query efficiency [1].

(3) Complete project service documents

In property management, it is necessary to manage engineering services (such as maintenance, etc. ). The information system can collect and sort out engineering service files, which provides great convenience for managers to grasp the current situation in time and helps managers to plan their working hours scientifically.

(4) Automatically calculate various expenses.

In property management, the calculation and arrangement of various expenses is one of the core tasks, but there are many expenses and the calculation method is complicated. If manual method is used, it is easy to make mistakes and time-consuming and laborious. The information system is not only fast in operation, but also high in accuracy, which can make the calculation and arrangement of related expenses simple.

(e) lay a solid foundation for decision-making.

The decision-making system in the property management information system can comprehensively analyze the relevant data, so that decision-makers can choose the most reasonable decision-making scheme from a large number of decision-making schemes and guide enterprises to implement scientific management actions.

Second, the main function modules and operations of the property management information system

(1) Basic information

The basic data module is mainly composed of three modules, namely, organization module, personnel module and auxiliary data module [2]. Organization module can define different organizations (such as head office), personnel module can define and manage personnel information under different organizations, and auxiliary data module can define related auxiliary data (such as building structure). With the basic data module as a tool, all basic data can be collected and sorted out, which lays a solid foundation for property management enterprises to establish an information framework. When the system is initialized, the property management enterprises are generally planned as three levels, and the first to third levels are the head office, regional companies and management office respectively; For ordinary residential areas, there are usually three levels of management offices; When setting the organization, you can further set the corresponding employee information under different organizations [3].

(2) Real estate management

The real estate resource management module mainly includes the following information: (1) management area information; (2) Building information; (3) room information; (4) Parking lot information [4]. According to different categories, the above information is summarized and sorted to form an Excel table and then imported into the information system to realize the initialization preparation of data. At the same time of property management, property acceptance can also be carried out, which is convenient for property management enterprises to accept projects more efficiently and manage the acceptance results. The module also has a more important function, that is, it can manage public maintenance funds and clearly record the information of public maintenance funds corresponding to each household, which effectively improves the standardization of fund management of property management enterprises.

(C) Customer relationship management

Property management enterprises can't develop customer service without the support of customer relationship management module. With the help of this module, we can not only establish complete customer files, but also manage important information such as the names, identity information and contact information of all households, and establish and improve the files of family members for each customer. For comprehensive projects represented by office buildings, the information system can record the information of owners and tenants in detail, which provides great convenience for related management. Pass? Customer service? , reasonable internal service dispatch, complaint handling and decoration management can also be carried out. With the help of system tracking function, all services are managed, internal communication is done well, and all reasonable service applications put forward by customers are solved in time and effectively, thus gradually improving customer satisfaction [5].

(4) Charge management

The so-called charge management module refers to a functional module for property management enterprises to manage all kinds of charges, and all charging items and standards can be customized according to needs. There are four main categories of fees receivable, namely, regular fees, meter reading fees, parking fees and temporary fees. Take a single room as a unit, and make clear the receivable expenses of each room in the current month. For those special charging standards, it is allowed to make them separately. After setting the corresponding charging standard, it can be implemented every month. Generate costs? Operation. Taking water and electricity charges as an example, after remote meter reading operation of water and electricity meters, Excel data is formed, and then it is imported into the charge management module to form meter reading charges [6]. Payment notice can be set and printed in a customized way. There are three payment methods, one is cash payment, the other is bank collection, and the third is advance payment. Is the toll collector implemented in the charge management module? Pay? After the operation is completed, the receivable fees will be automatically included in the charged fees, and the corresponding bills can be printed out. For the charge management module, it also provides different types of query and statistical services, such as current receivable, past arrears and advance payment in the current receivable expenses, which only need to be realized. Report statistics? This operation can be achieved.

(5) System maintenance

The system maintenance module mainly includes three functions: role management, user management and system reset. The role management function can set functions and data permissions under different roles. User management functions can define user roles. Through the two functions mentioned above, a flexible and perfect authorization mechanism can be established. Project personnel can only operate the relevant information of their own projects, while managers at different levels can operate accordingly after authorization.

(VI) Equipment Support and Transportation Informatization

A large number of equipment and facilities related data are entered into the information system, forming a large database. According to the data, the system generates card-type and linear operation procedures, and the operators carry out standardized operations according to the set route. The operation records are transmitted to the system in real time to generate data and analyze them, so that the equipment and facilities are also included in the information management of the property.

Thirdly, how to better apply information system to property management.

(a) government and industry support

Relevant government and industry departments should attach importance to the application of information system in property management, and put it into practice, organize construction units, scientific research units and other relevant units to formulate industry standards for property management information systems, clarify specific implementation contents, and allow multiple positioning according to specific conditions to better meet the actual needs of different grades and investment scales. In addition, government departments should also formulate and implement coordinated policies and regulations from a higher perspective, break through the shackles of administrative barriers, promote the socialized transformation of related fees, formulate the development plan of urban property management informatization, further clarify the scale and types of property management information systems, and provide them with various resources to promote the better application of information systems in property management systems and serve the construction and development of modern intelligent property communities [7].

(2) Developer support

When planning a project, developers should fully understand the market positioning of the house, that is, what kind of social groups and grades of houses to provide, and determine the functions that the property management information system should have by understanding the problems that buyers are generally concerned about in property management. If there is no necessary pre-investigation link, there will be excess or incomplete functions. At the same time, based on the market demand, we should make a rational analysis of our own investment ability, refer to reasonable opinions on property management, invite professional property management enterprises to make systematic and efficient planning, and study its supporting information property management problems in combination with the specific market positioning of the project, taking into account both the economy and reliability of the project and the sustainable development of the project. Housing is a long-term project, and property management companies usually provide services for owners for decades. Nowadays, science and technology are developing rapidly, especially information technology. Therefore, in the process of building the property management information system, we should actively consider the upgrading of technology, and how to give the property management information system the ideal advancement and expansibility will become another important topic for developers in the negotiation with related enterprises.

(3) Improve various rules and regulations.

Perfect rules and regulations are very important, which is one of the important guarantees for doing a good job in residential property management. Property management enterprises shall, according to the specific characteristics of the property management information system, formulate and implement supporting maintenance systems and maintenance systems, and strictly implement regular maintenance work; Establish and improve the data management system, timely sort out and summarize the data involved in the automatic operation of system equipment, and then formulate targeted preventive measures on this basis to do a good job of prevention; In addition, property management companies need to establish and improve standardized processes corresponding to related work, and formulate and implement a series of rules and regulations represented by post responsibility system. Only by establishing a relatively perfect system of rules and regulations can the property management information system really play its due role.

(D) the establishment of high-quality property management team

Property management enterprises should pay attention to and do a good job in training employees, so that they can understand and master the relevant functions of property management information system in time. At the same time, we should also do a good job in recruiting new employees and constantly replenish fresh blood for ourselves, so as to establish a stable and professional property management team. It is suggested that property management enterprises entrust the operation, repair and maintenance of some professional equipment to relevant professional enterprises to save costs and improve their management quality and efficiency [8].

Four. conclusion

In a word, only by actively introducing and applying information systems, especially adopting network management mode, can property management be more standardized, provide useful reference information for the efficient development of property management, and facilitate property management enterprises to make relevant decisions in a timely and accurate manner. At the same time, it is also convenient for property management enterprises to grasp their own business conditions in real time, and make targeted business decisions on this basis to promote the development of property management in the direction of modernization and intelligence.

The second part of the property management paper: "On the sense of belonging of owners in property management" The sense of belonging of owners is an important factor that affects the property service enterprises to provide effective property services. It means that the owners of residential quarters define the property area where they live as a gathering area of mental state, which not only contains emotional attachment to houses, living environment and property management, but also has strong personal emotional color. It is of great significance for property service enterprises to identify the influencing factors of owners' sense of belonging and enhance their sense of identity and belonging.

First, the research basis

1. Research summary. Our research on owners' sense of belonging mainly draws on the research theory of community sense of belonging. The rapid development of urbanization and the intensification of social population mobility are constantly impacting people's dependence on residence and diluting it. Village situation? . Wang Sibin studied the influence of social mobility on traditional culture and ideology. Huang Yujie pointed out that the feelings between urban residents are becoming indifferent and lack of trust. Pan and others found that under the influence of traditional culture, people need to reconstruct their sense of community and belonging. Wang Mingming pointed out that in the process of urbanization, traditional cultural forces are carrying out strong resistance. Janowitz and other foreign scholars have studied the sense of community belonging from the aspects of whether residents are willing to live in their own community for a long time and admit that they belong to the community, whether they care about what happens in the community and actively participate in it, and whether they will have nostalgia and memories after moving out of the community. In this paper, the study of owner's sense of belonging draws lessons from the community research theory of Janowitz and other scholars.

2. Database. The data of this paper comes from the empirical investigation of owner satisfaction. The survey samples are selected from three representative property management communities in Qingdao, Shandong Province (the selection criteria are that the communities are large, and the property service companies and their service levels meet the development trend of property management), and questionnaires are distributed in the form of random sampling survey. * * * The questionnaire 1350 copies were distributed and the questionnaire 102 1 copies were collected, of which 90 were valid. Statistics of survey results. The survey results show that in our survey sample, 92.8% of the owners think that the owners who live in the same property area with themselves constitute a group, and they belong to this group. 75.3% of the owners are concerned about community affairs, and 7 1.3% of the owners are willing to actively participate in community affairs. 60.6% of the owners intend to live in the community for a long time, and some owners have requirements for improving housing conditions. In the survey, we also found out the degree of satisfaction of the owners with the property services, and 74.3% of the owners were satisfied with the existing property services. Through further analysis, we find that there is a great positive correlation between the owner's sense of belonging to the community and the satisfaction of property services.

Second, the factor analysis of the owner's sense of belonging

There are many factors that affect the owner's sense of belonging. According to the research of Janowitz and others, this paper divides the relevant factors into: Do you recognize your belonging? This group? Are you willing to live here for a long time, how much you care about the affairs of the community, and whether you are willing to actively participate in the affairs of the community. And analyze it in detail on this basis? Satisfaction with property services? Socio-economic status of the owner (mainly refers to the level in the property management area)? Social relations of community owners? Owners participate in community affairs? Property service brand recognition? And then what? Property service charge recognition? Equal correlation index. In order to facilitate the measurement, we will? Socio-economic status of the owner? The indicators are transformed into the education level and actual income of the owners; ? Social relations of community owners? Frequency and number of contacts involved in the interaction between owners. Reduce the error rate (proportionatereductioninerror). The analysis results show that only? Socioeconomic status? These factors did not show significant statistical significance. Are you online? Ownership of the owner? Expected length of stay? What is the degree of participation in the transaction? The three indicators have obvious positive correlation with the owner's sense of belonging. Pearson correlation coefficients were 0. 18 16, 0. 1967 and 0.2243, respectively, and the significance was 0.005 and 0.0005. This shows that the longer the owner is willing to live, the more active he is in participating in community activities and the stronger his sense of belonging; On the contrary, the weaker the owner's sense of belonging. However, it is worth noting that the correlation coefficients of these three indicators are not high, but only weak correlation factors. That is to say,? Ownership of the owner? Expected length of stay? What is the degree of participation in the transaction? It is not the main factor that affects the owner's sense of belonging. What is the most important factor that affects the owner's sense of belonging? Degree of social relations? Comprehensive recognition of property services? Among them, property service recognition covers property service quality, property service brand and property service charge. Pearson correlation coefficients were 0.6 162 and 0.590 1 respectively, and the significance reached the level of 0.0005. This shows that in the host's community life, the degree of social relations is an important factor to promote the host's nostalgia and a sense of belonging. At the same time, the community owners' recognition of property services also has a significant impact. The closer the social relationship of the owners in the community, the higher the recognition of property services and the stronger the sense of belonging to the owners. According to the measurement results, what are we further interested in? Degree of social relations? Comprehensive recognition of property services? Perform exponential regression analysis. According to the regression analysis of the influencing factors of owners' sense of belonging, a regression equation can be constructed: y = 0.3114x1.3956x2+1.618. The normalized regression equation is y = 0.4101x. Through the analysis of the standard regression equation, we find that the above two factors have a strong positive effect on the owner's sense of belonging, that is, the comprehensive recognition of property services by the owner and the degree of social relations of the owner are the key factors affecting the owner's sense of belonging. In other words, enhancing the degree of social relations of owners in the community and their comprehensive recognition of property services can effectively improve the sense of belonging of owners and greatly promote the long-term and effective property services of property service companies.

Third, fully recognize property services.

From the development of China's property management industry, it has gone from? Management? Where to? Service? Change. From the beginning, the focus of property management is? Things? Manage, turn? People? Service and? Things? Pay equal attention to management and turn further? Property management+Internet? Or? Internet plus property management? . In the process of this transformation, people? This factor has been paid more and more attention, and the basic service is still behind. In this investigation, we also made a detailed investigation on the comprehensive recognition of property services. Comprehensive recognition of property services includes property service quality, property service brand and property service charge. Among them, the quality of property service includes tradition? Things? Management quality and? People? Quality of service; Property service brand and word of mouth have a strong influence on bringing owners pride and identity; The impact of property service charges is relatively small, because the current differentiation of property charges is not great (in the selected survey sample). What are the two important factors that influence the owner's sense of belonging? The degree of social relations of the owners in the community and the comprehensive recognition of the property services can be seen from the property management. People? Service is becoming more and more important. Its coverage includes service attitude, detailed service, humanized service and socialized service. Service attitude gives the owner the most direct feeling and is the basic standard of property service. All property service companies attach great importance to this aspect and do a good job, with little difference. Detail service and humanized service are the further extension of service attitude and the standardization and refinement of property services. Socialized service is the easiest way to make owners feel a sense of belonging in property management, which is directly related to another important influencing factor: the degree of social relations of owners in the community. At present, the social relations of the owners in the community are mostly formed spontaneously, mainly in the form of neighborhood relations and unofficial organizations. Property service enterprises should take the initiative to intervene in the formation of community owners' social relations and promote them to form more harmonious and stable social relations. Through this survey, we found that a considerable number of property service enterprises have begun to intervene in the formation of social relations between owners in the community, and organize exchanges between owners in the form of entertainment, hobbies and sports. , and promote communication and establish relationships between owners. Some property service companies have also set up communication platforms between owners through information technology, mainly focusing on social functions in property service software. The survey results show that the owners' recognition of property companies that have provided social services (86.5%) is significantly higher than that of property companies that have not provided social services (7 1.3%).

Four. Concluding remarks

Among the factors to improve owners' sense of belonging, the two most important factors, that is, the degree of owners' social relations in the community and the degree of owners' comprehensive recognition of property services, can be actively participated in and improved by property service enterprises, especially the social services in property services, which need more attention from property service enterprises. Improve social services in property services, help owners to establish stable social relations and rebuild traditions in the property area? Village situation? Or? Collective emotions? , which helps to gain the owner's sense of belonging to the property management area. With the increase of owners' sense of belonging, property service companies will gain more trust and recognition from owners.

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