Individual shopping mall work summary selected 6 articles

Personal shopping mall work summary article 1

Now a mall as a salesperson. Every time she came, she told me about his mall, perhaps she felt that the old brother did not do things maturely enough, to tell me some stories, so that I can inspire. This time, I heard that I quit my job out, another development, she is more worried, so also give me a word, I hope I can think carefully.

"Doing something have to be well thought out, can not just do it; I sell things in the mall to sell good, people say you are so eloquent, will sell things, how not to come out to open their own store ah. If I open a store, to have funds, but also manpower ah, if the store opened up, I have something to leave, who help to take care of, I open again to have a child, then it is even more troublesome, so do anything is not so simple."

The sister was talking some sense, but talking about her experience at the mall.

"I'm in the mall, the boss gave us the clothing area sales task, more than 40,000 will be rewarded, I work very hard to do, a month to sell 43,000, you get a bonus; before the mall girls, on what are indifferent, goods each other in a mess, the guests came to not take care of things are not good to sell, I went to the shoes and clothes after all organized to arrange good, the guests came also warmly to greet! After I went to the shoes and clothes are organized and arranged, the guests came to greet enthusiastically, selling more and more, the other girls also followed the positive up." Sister said happily, she is indeed a very dedicated to work, said upbeat, she introduced me to more sales insights:

"Cabinet placed on the shoes customers are treated as samples, everyone wears, not willing to buy; a long time, I'll put the sample shoes back in the box, put the other box in the new shoes set out; and then the guests will buy the sample shoes to buy away. "

"Shoes placed for a long time can not be sold, I will put away, change a few new styles, give customers a sense of freshness, the shoes will be better to sell a little."

"Before the backlog of slow-selling shoes a whole lot, I said to the boss, these shoes put is also a waste, not as good as the promotion to sell, 25 yuan to sell, but also to recover some costs; the boss agreed, I'm all set out to promote, but the shoes stored for a long time some dirty, old, I said to the customer that the shoes look older, go back to a wash on the clean; I I also buy a pair of bed, washed clean, customers look good, they bought, they go back to wear good, and introduced friends over to buy, a pile of shoes quickly sold out to me."

"The girls in the mall are seventeen or eighteen, will not greet the guests, the guests come to stay and follow, can not sell anything; each guest to come to catch him mentally, for example, I saw a guest came, said enthusiastically: boss, this pair of good, should be suitable for you; there are female customers with children to come, I'll try on the shoes while she coaxed her child, praising the child is smart and cute, the woman is happy, buy things are cool."

Sister as the introduction of her business experience, I listened carefully, smiling and nodding, she is indeed a proactive, enthusiastic and thoughtful, diligent thinking to summarize, and constantly improve the sales ability of the excellent shopping mall salesperson; and for the shopping mall's dedication to duty, from her words can also be felt:

"Inside the former warehouse, all kinds of goods everywhere stacked, dusty, not sold, are a waste of ah, I often go to organize those goods, can sell take out to sell, can not be sold to hit the good packaging, do not let the sticky dust."

Listening to my sister, I also gained a lot of insight, I marveled at my sister's spirit, positive, hard, enthusiastic, attentive, although it is a low-paid job, she is also taken seriously as a career, in her position, she is excellent, successful.

Business quality. The work of the commercial enterprise seems to be a simple sell a buy, the actual commercial enterprise is a strong professional work, so that the requirements of its professional quality also has a certain degree of complexity. As the traditional salesman is mainly engaged in the purchase, sales, service, inventory organization, storage and transmission work, so the salesman knowledge structure is still accounting, statistics-based. With the development of computers and networks and their application in commercial enterprises, changes in the circulation of carriers and changes in the mode of service, coupled with the growing cross and overlapping disciplines, the original structure of that knowledge appears relatively single and can not adapt to the needs of the original structure is composed of commercial knowledge, knowledge of information technology, knowledge of related disciplines, such as the composition of the composite knowledge structure, the main points are: familiar with the day-to-day sales and service activities, and understanding of the commercial The main point is: familiar with the daily sales and service activities, but also understand the situation and trends of commercial enterprises, touch the pulse of the times.

Information quality. Information quality refers to the salesman's information literacy and information quality, including information awareness, information concept, information awareness, information psychology, information initiative. As a salesman engaged in networked business management, his behavior is directly controlled by the degree of their own information literacy, thus affecting the effect of their own information behavior is good or bad. With good information quality can effectively master the information tools, find information needs, search, judgment and find information and use information, and then can better for the customer, for the supplier, for the shopping mall better work. The connotation of the quality of information mainly includes the collection, organization, utilization and evaluation of literacy, which is the salesman can quickly capture the information of the basic literacy.

Individual mall work summary of the 2

Busy and intense year passed, in the management committee of the leadership of the correct leadership and care to help, in the strong support of colleagues, I actively do my job, to fulfill their duties, I now put their own work summary of the year to report on the following, please put forward your valuable advice.

Over the past year, in accordance with the work of the management committee to determine the work of the idea of service with a smile, to the satisfaction of the staff for the purpose of basing on their own duties, love and dedication, and do a good job of logistics services.

First, study hard, keep abreast of the times

Theory is the precursor to action. As a logistics service personnel, I y appreciate that theoretical learning is not only a task, but also a responsibility, but also a realm. Over the past year, I insisted on diligent study, and strive to improve the level of theory, strengthen the ability to think, focus on the theory of contact with the practical, with practice to exercise their own.

Second, based on their own duties, love and dedication

As a logistics service personnel, I always adhere to the "do a good job of simple things is not simple". Work seriously treat every thing, whenever encountered complicated trivial, always positive, hard to do; wholeheartedly into the work.

First, as a collective cafeteria, to strictly implement food hygiene and safety. Effectively do a good job of food hygiene in the canteen, tableware, "a wash, two rinse, three disinfection" work, the workbench to do with the use of clear, weekly cleaning of the kitchen. If found that the work is not in place immediately pointed out, ordered to correct the timely in place. Coordination of the arrangement of the logistics staff of the division of labor, so that each person in their respective roles, each can, and require each logistics staff to be loyal to their duties, adhere to the principle of conscientiously do their own work

work and a variety of temporary miscellaneous work, to comply with the allocation of the on-call to ensure that the cadres and staff of the work of the normal operation of the work. I myself also do first of all to set an example, often give up rest time, overtime, no complaints, responsible and dedicated.

Second, every day I personally down to the kitchen and he (she) they work together, communication, the work of the cafeteria needs and shortcomings of a detailed understanding of the current status quo shortcomings and timely improvement. Timely, accurate and smooth completion of the meal reception work, leaving a good impression on leaders at all levels. At the same time to ensure that the cadres and workers of the normal meal.

Third, to hold the food into the goods is also very important. Cadres and workers need to often go out to buy a variety of food, I personally go to the purchase, strictly no "quarantine certificate", "food hygiene license" food are not purchased, stored for a long time, spoiled and tasteless are rejected, and to prevent food poisoning events! To prevent the occurrence of food poisoning, to ensure the health of each cadre and staff. In the process of financial management in the use of goods can be strict control, careful budgeting, open source and cut costs.

Over the past year, the practical realization of the "thoughtful service, strong security" service purpose, in order to make themselves better for the cadres and workers, I draw from the network on the one hand, the business knowledge of logistics management, and strive to learn and learn from a variety of advanced logistical concepts, while strict requirements for their own colleagues to reflect the problem, they can solve the problem actively. Problems, they can be resolved actively and steadily given to solve the problem, they can not solve the problem, and actively reflect to the leadership, and strive to solve the problem as soon as possible.

The above is a summary of his work throughout the year, although after some efforts, my business level has improved a lot compared to the past, but I am aware that there are still some shortcomings, there is still a gap between the requirements of the superiors, one is the lack of work experience, there are loopholes in the actual work. Second, the work is not innovative enough. Third, there is impatience in the work, sometimes eager to get things done. In the next step of the work, to overcome and improve.

Individual shopping mall work summary article 3

This apprenticeship provides me with a good opportunity, a platform for contact and communication with customers and society, through this apprenticeship I experienced the fierce competition in the market nowadays, and felt the pressure of the employment, but more is that I learned a lot of knowledge through this short apprenticeship activities. But more than that, I have learned a lot of knowledge through this short internship activity that I can't learn from books. Because of the short time, I only understood some small aspects of supermarket operation, but I think it is still a great benefit. Wangyi Group is one of the top ten private enterprises in Hengyang, and its fifteen years of development has made Xiangjiang Department Store the leader of supermarkets in Hengyang City. In these days of work and learning process, I appreciate the Xiangjiang Department Store can be involved in such a broad market area, and continue to grow and develop, is equipped with certain reasons, especially in the details of the focus on product optimization, so they attach great importance to improve the quality of service personnel and improve the way of service.

In this apprenticeship, the following is my feelings of this apprenticeship:

①, marketing activities reflect the art of communication between people. Enterprises carry out marketing activities are to be recognized and accepted by consumers, and only in this way can achieve the purpose of production.

②, as a retailer, sales staff to contact the consumer's opportunities are very many, each consumer's personality is not the same, the sales staff need more patience to deal with customers, try to do a hundred questions. ③, once the enterprise has positioned itself to determine its own target market, we should try our best to meet the needs of target consumers. Especially important is that enterprises should actively "track" the study of the consumer characteristics of target customers and their changes. In the face of changes in consumer personality, companies should update their products in a timely manner to further meet the higher demand.

In fact, in these days of apprenticeship days, in my mind always hovering in the "responsibility" two words. Companies are responsible for their customers, and we are also responsible for ourselves.

Experience

The apprenticeship is a short and pleasant experience, although the weather is very cold work is very tired, but my harvest is far greater than the pay, the apprenticeship is mainly for our future work and business ability to improve play a role in promoting the enhancement of our future competitiveness for our future can be based on the community to add a cornerstone. I also realize that to do a good job in this area of work alone these days of apprenticeship is not enough, but also need me in the usual learning and work little by little accumulation, and constantly enrich their own experience. The road in front of me is still very long, and I need to make continuous efforts and struggles in order to walk really well. This apprenticeship is very useful for me to step into a new workplace later.

Finally, I would like to thank the school and Wangyi Group for giving me this valuable apprenticeship opportunity, so that we have the opportunity to get out of school to understand society!

Individual shopping mall work summary chapter 4

20xx year security department in the shopping mall at all levels of leadership support and care, in other departments of the active cooperation, through the efforts of all employees, unity and collaboration, hard work, relatively successful completion of the shopping mall security work, as well as the department of the daily work and some temporary tasks, the department's work, the department's work, the department's work, the department's work, the department's work, the department's work, the department's work, the department's work. Some temporary tasks, the department's level of work has also been improved, in general, the security department has gradually moved towards formalization, the development trend is good, but there are still some shortcomings in the work. Now will be a year to my department's work to the leaders and comrades to do a report, shortcomings, please criticize and correct!

First, the safety and security work

The security department as the image of the mall window, is the mall to maintain the normal operation of the pivotal departments, but also to deal with the mall emergency services, and consumers deal with the most of a department, while the responsibility of safety and security work is heavier than Mount Tai. 20xx year malls have been held in the xx large-scale outdoor activities, the security department in the mall leadership, the mall's leadership in the mall, the security department in the mall's leadership in the mall. Outdoor activities, the security department in the shopping mall under the correct guidance of the leadership and arrangements, and actively cooperate with other departments, the successful completion of the large-scale activities of the safety and security work, to do without a case of security accidents, no casualties, no consumer complaints, in the xx venue opening ceremony, by the leadership of the unanimous affirmation of the scene.

This year in the normal consumer reception, my department staff through the shopping mall video surveillance system, always hold a highly responsible attitude towards consumer life and property safety, high standards and strict requirements to complete their work. No major theft, fire incidents occurred throughout the year. At the same time, for the shopping mall geological conditions are complex and changeable and other circumstances, in the weather conditions are not good, we have established a special inspection system, the guest rooms, restaurants, travel paths and mountains into our regular monitoring range, always nip the danger in the bud.

Two, fire

Fire is always the focus of the work of the mall. In order to do a good job of fire protection, for the safe operation of escort, we in line with the idea of prevention, the implementation of fire safety responsibility system, to determine the department manager is the first person responsible for departmental security. Organize a monthly fire inspection to eliminate fire hazards in time. Developed a detailed overhaul plan, inspection, maintenance, maintenance of various fire facilities, xxxx May of the mall's fire extinguishers for the annual inspection and pressurization maintenance, August low in xx before the opening of the mall's fire emergency facilities in a timely manner before the replacement and refilling to ensure that the normal operation of all equipment. In addition, led by my department, xxxx year in May and July, the whole mall for two fire knowledge training. In xxxx annual city organized by the fire inspection, my shopping mall are successfully passed, and praised by the relevant authorities.

Third, the quality of staff

In order to build a high-quality security team, with the departments to do a good job of customer service, a year the security department actively participate in the mall organization of the collective learning activities, carried out a series of training and learning and ideological education activities, each week, we will convene a departmental ventilation will be held at regular intervals to emphasize repeatedly on the Appearance, civilized language, the requirements of the Code of Conduct, service first point of view, my department stipulates that: individuals can solve the problem immediately, the need for other departments to take the initiative to deal with other departments to contact, so that the guests do not run more road, the views of the guests in a timely manner to the mall feedback to the leadership, and always welcome with a smile, when the mall the first line of beautiful scenery.

Fourth, the ticket and command vehicle work

Ticketing work is the basic work of the security department, but also the most important, one of the most difficult work. In previous years, due to the staff's own position is not firm, coupled with negligent management, resulting in the annual shopping malls and water parks have escaped the behavior. xxxx year in the shopping malls under the care and support of the leadership, we have implemented a more stringent ticketing system on the basis of the previous. Consumers who really need to be exempted from the ticket we will inform the administrative office in the mall for the relevant admission procedures, other consumers are ticketed into the. In addition, we also implement the shift system, effectively reducing the occurrence of humane tickets. It should be said that in xxxx year, the security department's ticket inspection and checking work is still a great improvement compared to previous years. In addition, the shopping mall parking lot space is limited, in the summer peak period, there are four or five hundred cars come and go every day, the command of the vehicle's work is arduous and arduous, but the staff of my department in the other departments of the effective assistance, to overcome the difficulties, the more excellent completion of this work. For this, I am y grateful!

Fifth, there are shortcomings

Security work does have certain deficiencies, mainly the following two points:

1, the comprehensive quality of staff to be strengthened. Due to the usual learning and training time is less, and thus the comprehensive quality of some of the security personnel are lacking, Mandarin is not standard enough, personal image and wear do not pay attention to, affecting the overall image of the mall, the new year, we will focus on strengthening to improve the comprehensive quality of staff, through training, centralized learning, departmental experience sharing sessions to drive the work atmosphere, attitude and personal qualities of the all-round improvement.

2, the staff's oral explanation ability is not strong. Due to the lack of understanding of the shopping mall and related professional training, the staff of my department in the face of consumer questions, oral explanation ability is generally not strong. Sometimes "the heart but not enough power", good intentions to do bad things. In the new year, we will establish a special system, led by the department manager, learning, understanding of the relevant knowledge of the mall, and strive to use the shortest possible time to the essence of the mall in all aspects of the understanding of the mall, and strive to do the mall most familiar with the "explainer".

For these shortcomings and deficiencies that have arisen, we will attach great importance to the next work, combined with the actual situation of the department, to avoid the shortcomings of the strengths of the mall to establish the image and improve the internal construction of the Department of Security to make great efforts, layer by layer to catch up. I believe that the support of the leadership in the mall, in the department of the efforts of all personnel, the next year we will certainly achieve better results, in order to live up to the expectations of leaders at all levels and love.

Finally, in the new year, I sincerely wish all the leaders and colleagues here good health, all the best, I wish the mall a new prosperous and developed, the financial resources!

Individual shopping mall work summary chapter 5

I remember when I went to school, I wrote in my diary this way: the more difficult the place the more exercise the human will, the more people can feel fulfilled. The words are so said, but came to the full Fuyuan work, the work of the hard and monotonous life is I was not expected. Every day is basically a posture to keep more than ten hours, facing countless customers, the hard work is self-evident. Every end of the day's work, collapsed on the bed do not want to move, but also really feel tired. In the face of all this, I have also wavered, is my youth will be in this crowded supermarket busy life? Shouldn't I have as much free time in my life as other girls? Whenever a day's work down the day, the bones of the body like scattered, lying in bed and do not even want to eat, at this time, kind, pure and simple sisters for me to buy food and vegetables, and laughing and teasing me up to eat, looking at one of their tired body and a harmonious and friendly face, I am very touched in my heart. Yes, although the work in the mall is monotonous, but our lives are colorful; customers in front of us, although most do not know, but the sincere feelings between people are real.

So I re-energized, adhere to the customer is God's purpose, work seriously every day, tired of pride and joy, all of which makes my mind sublimated, and I realized that the monotony of work and hardship is no longer a burden, but a necessity of our lives. In the ordinary post of salesman, ordinary you, I, he can also create a wonderful sky. People should be like this, no matter how ordinary the work, how heavy the burden on the shoulders, how heavy the footsteps, should be one step at a time, until forever. Human life can not always be a flat road, along with our difficulties and setbacks. Because the flow of water is blocked to form beautiful waves, life is more magnificent because of frustration. Encountering difficulties we have to be so, fall down and get up again, with failure to record their own journey, which is the real hero.

Then I gradually realized: my position is not only to fulfill their responsibilities, but also to the customer dedication to the stage of love. So I cheer myself every day: no matter how much I suffer, never let the customer suffer a little bit of aggravation; no matter what the face of the customer to me, I always have a smile on the face of the customer. Life is like a mirror, when you smile at it, it will also smile at you, when I see customers smile at me, when my work performance is recognized by the leadership, I feel a never-before-seen joy and pride: I am in this way to the community to dedicate love. Love, is our **** the same language!

In the face of new opportunities and challenges, I want to set a higher goal - """to be the best salesman in the industry"""! The best salesman is a business elite with high moral character, great sincerity, love and responsibility, with excellent professionalism and leading professional skills! This requires us to adhere to the commitment is gold, adhere to hard work and enterprise, adhere to learning and innovation. We know that it is not spring when one flower blooms alone, but when a hundred flowers bloom together, spring fills the garden. We are all excellent salesman, let us more advanced marketing concepts, more professional marketing skills, more perfect service to continuously enhance competitiveness, only then, the whole of Fuyuan can be in the strong hands of the market stability, health, lasting development and growth for the community, for the staff to create wealth and value

Individual shopping malls summary of the work of the article 6

Years like a shuttle, and soon ushered in a new year. In the past 20xx year, I am in the company leadership is the concern of colleagues and enthusiastic help, successfully completed the reception of the corresponding work. Now on the work of 20xx year to make a summary.

First, the basic content of the work of the front desk

The work of the front desk is a need to have patience and sense of responsibility of the position, enthusiasm, positive work attitude is very important. 20xxxx month, I began to engage in the front desk reception work, and know that the receptionist is the first person to show the company's image. In the work, in strict accordance with the company's requirements, work clothes on duty, five clear. Warmly treat every visiting customer, and warmly guide to the relevant office. For the company to provide a convenient, but also for the customer to provide convenience. Answer the phone, do listen patiently to the customer's inquiries, and to the best of our ability to make the appropriate answer.

Second, the front desk work experience and lessons

In the xxx property work before, although there has also been the reception of the work experience, but still need to continue to learn and work hard. For example, in terms of comprehensive quality, the sense of responsibility and career to be further improved, the concept of service to be further in-depth. During the work period, let me learn how to communicate better, how to be practical and aggressive.

Third, the front desk work of the next plan

Based on the love of the reception work, I will strictly require myself not only to comply with the company's relevant work system, but also more positive and down-to-earth approach to work. Strive to improve the quality of work, strengthen the sense of responsibility and dedication to work. I will further better show their own strengths, to overcome deficiencies, and avoid shortcomings. Solidarity with the company and colleagues to create better performance for the company!

Property receptionist work summary: the reason why the front desk is called "front desk", I think, in order to do a good job before the work, first of all, there should be a correct understanding of the position, it is possible to better play their potential to do it well, perfect it. I think the front desk, can not just literally understand it, that it is just the company's facade, as long as the appearance of beautifully decorated enough, and ignored its inner, which is precisely the most important thing.

The front desk as the company's overall image of the most intuitive embodiment of the front desk personnel on the caller, visitors said every word, do every action will give each other a deep impression of their impression is not only the impression of the front desk staff, but also the impression of the company as a whole, so the front desk staff in the process of the work plays a very important role.

Four, the front desk is the concentration of almost all the company's information, but also the main window of the flow of information

Through the internship in the front desk work can be conducive to the rapid understanding of the company's internal organizational structure of the new employees, but also conducive to strengthening the company's awareness of the old and new customers. As a front desk staff, I think the front desk staff in the process of dealing with this information, pay attention to more listening, more thinking, more watching, because only in this way, in order to receive a certain information will be able to respond quickly. For example, in more listening, pay attention to listening to the office whether there are coworkers are talking on the phone, when there is a phone call to find this colleague, will be able to quickly convey this information to the other side, for the matter of urgency, to make a reasonable processing; in more thinking, pay attention to contact their own observation of the information they hear, think about the information to deal with the caller's scale. In the more see, to always pay attention to observe the company's internal personnel flow situation.

Fifth, the front desk of the service object has a complex diversity

Large to the company boss, important customers, as small as water delivery, cleaners, and for these different customers but only a marketing approach, that is, direct marketing. Therefore, in the process of work, the front desk staff must pay attention to their own words and behavior, because they do every detail on behalf of the company's image, so treat every customer to be treated seriously, with the same enthusiasm, considerate service to customer service, so that the customer on their own, on the company have left a good and deep impression.

In this process, I think it is very important to treat the same, because there are many times in the process of work is very difficult to distinguish the identity of the other party at the first time, especially in the process of communication on the phone or with visitors, so only to maintain a warm and positive attitude, considerate service to treat every customer to do the best in order to make both sides can enjoy the joy of communication.

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