Characteristics of telephone customer service

Characteristics of telephone service customers

Advantages:

1. Low cost

gain time

3. It is convenient to query information and record communication contents.

4. The influence of personal image on sales is reduced.

5. The customer coverage is large, and you can contact more customers, and customers can contact in many directions.

Disadvantages:

1. Various communication skills are not fully utilized.

2. This is not conducive to selling complex solutions-demonstration and file sharing. Strong language skills (vocabulary, intonation, intonation conversion) are required.

Pay attention to business etiquette

Pick up the phone and greet the caller within three rings.

Self-report company name and introduce yourself.

Ask each other for information and provide support. At the end, thank the customer for calling, wait for the other party to hang up and call to greet the receiver.

Self-report the company name and introduce your estimated time.

When asked if it is convenient to end now.

Thank the customer for answering the phone and wait for the other party to hang up first.