Cultural diplomatic rules

To sum up, the current international popular 12 reception rules mainly include the following:

Section 1: image maintenance. In communication activities, the words and deeds of everyone concerned often represent the image of a country, a nation, a region and a city. If you don't decorate your self-image, it's hard to say that you respect the people you communicate with, but it's also a rude behavior. Therefore, both leading cadres and receptionists in official activities should always pay attention to personal manners and dress appearance, and should not be unkempt and unkempt.

The second section is neither supercilious nor supercilious. This is a matter of national dignity and personality. Being neither humble nor supercilious is equally important and cannot be neglected. We are not afraid of inferiority, condescension, arrogance and arrogance, but we should be open-minded, frank and optimistic, open-minded and calm, natural and graceful, and treat them equally.

Section 3 Seeking common ground while reserving differences. Seeking common ground means observing international practices, acquiring knowledge, facilitating communication and avoiding twists and turns; Putting aside differences means paying attention to "personality"; Understand the etiquette and customs taboos of specific communication partners and respect them.

Section 4 When in Rome, do as the Romans do. When I am the host, I generally pay attention to "the host is at home with the guests"; When you are a guest, you notice that "the guest is at home." The reception staff must fully understand the customs and habits of the people they communicate with, respect them unconditionally, and don't criticize them because they are too rare and unfamiliar.

Section 5 Abide by the Agreement. In all official reception activities, we must strictly abide by all our commitments, keep our word, keep our promises and keep appointments on time. If you miss the appointment due to irresistible factors, you must inform the relevant parties as soon as possible, truthfully explain, solemnly apologize, and take the initiative to bear the losses.

Section 6 Moderate enthusiasm. Treat people warmly and friendly, pay attention to discretion, and go too far. For example, there are four communication distances: one is personal distance, also called "intimate distance", which is less than 0.5 meters and only applies to family, lovers and close friends; Second, the social distance, also known as the "conventional distance", is between 0.5 meters and 1.5 meters, which is suitable for general communication and entertainment; Third, the etiquette distance, also known as "respect distance", is between 1.5 meters and 3 meters, which is suitable for meetings, speeches, celebrations, ceremonies, interviews and other occasions; Fourth, the public distance, also known as the "distance with distance", is more than 3 meters, which is suitable for getting along with strangers in public places.

Section 7 Don't be too modest. When it comes to self-evaluation in communication activities, although we should not brag about ourselves, flaunt ourselves and raise them blindly, we should not belittle ourselves, belittle ourselves, belittle ourselves and be too modest and polite.

The eighth section should not be the first section. In communication activities, when you are at a loss, indecisive, or don't know what to do, if possible, the wisest thing to do is to try not to rush to take action, especially not to rush to take the lead and act rashly.

Section 9 Respect for privacy. Everything involves income and expenditure, age, love and marriage, physical health, home address, personal experience, political beliefs, what you are busy with, and so on. It's all personal privacy, so avoid these "privacy rights" when talking to the other party.

Section 10 Ladies first. In all social occasions, every adult male has the obligation to respect, take care of, be considerate, care for and protect women with his own practical actions, and try his best to solve problems for women. This is not to say that women are weak, but to respect women like mothers.

Eleventh, take care of the environment. Do not destroy the natural environment, do not abuse animals, do not damage public property, and do not pile up and hang personal belongings. No littering, no spitting, no smoking and no noise.

Twelfth, respect rights. In all kinds of foreign communication, from political consultation, business communication and cultural exchange to personal communication and social entertainment, whenever it is necessary to determine and arrange the priority, "taking power as the priority" is universally applicable. Taking the right as the top, the left as the bottom, the right as the respect, and the left as the inferiority will certainly not disrespect others.

Section 13 Clothing. Receptionists should dress appropriately in official occasions, social occasions and leisure occasions, and they should not be stereotyped. On formal occasions, we should be solemn and conservative, dignified and generous, and strictly abide by tradition. Don't emphasize personality, be too fashionable and appear casual. It is best to wear a suit, skirt or uniform with dark wool. Jackets, jeans, sportswear, fitness pants, vests, shorts, sports shoes and sandals are not allowed. Clothes should not be too dirty, wrinkled, old, exposed, transparent, too big, too small or too tight. Social occasions mainly refer to banquets, dances, parties, parties and other social occasions. Clothing should highlight fashion personality, and you can wear fashion, formal dress or national costume. It is best not to wear uniforms or casual clothes. Dress comfortably and naturally for leisure occasions, and avoid sticking to form. On formal occasions, the receptionist should dress correctly and appropriately, all buttons should be fastened, sleeves or trousers corners should not be changed, too many things should not be put in pockets or trouser pockets, and the trademarks on clothes should be removed first. It's best to wear a white shirt, dark socks, black shoes, a tie and no or less sweaters under the suit. All clothes should be kept within three colors.

Section 14 makeup. Make-up is an act of beautifying one's appearance and self-image by using beauty products. Requiring employees to make up is helpful to reflect the prohibition, unity and discipline of the unit and make its image more distinctive and distinctive. Employees are required to wear makeup to show respect for the people they associate with. Taking part in official activities without makeup will be interpreted as contempt or insult by the people you come into contact with. In official activities, employees are generally required to abide by the following rules on beauty issues: one of the rules is to use light makeup as the main work makeup. The main features of work makeup are simplicity, beauty, elegance and vivid three-dimensional sense. It is necessary to impress people without making yourself look full of powder. Generally speaking, it should be light and vivid. Rule two, excessive use of aromatic cosmetics should be avoided. It is generally believed that when you get along with people, the fragrance on your body can be smelled by the other party within one meter, which is not too much. If you can still smell your body three meters away, you must have used too much perfume. Rule number three, you should avoid putting on makeup or touching up makeup in public. Especially when doing this in public at work, it is not solemn, and it will also make people feel unprofessional and only treat themselves as "decorations" or "vases". In particular, ladies generally don't make up or touch up their makeup in front of the opposite sex. Rule four, we should avoid discussing makeup with others. Rule five, you should try to avoid incomplete makeup.

Section 15 appearance. The eyes are the windows to the soul. When communicating, it should be noted that the cumulative contact time between eyes and each other should reach 50-70% of the whole conversation process. Your eyes should not be dull, indifferent, peeping, looking around and blinking. Smiling is essential in reception activities. It's inappropriate to laugh. Your mouth is full of teeth. Proper make-up makes people radiant and energetic, but try not to show traces of modification, do not make up heavily, and do not make up in public, especially men. Don't be weird and avant-garde. The receptionist should wash her face regularly, maintain oral hygiene, manicure her nails every day, and don't grow a beard.

Section 16 Behavior. Manner is a kind of "language" that can't speak, which truly reflects a person's quality, education and trust. The receptionist should stand loosely, stand tall and straight, stretch beautifully, be solemn and generous, be energetic, confident and positive, and don't be too casual. It is not enough to poke your neck, bend your shoulders, bend your legs, shake your feet or put your hands in your waist and pockets. Sit like a clock, don't lean forward, lean back, tilt or cross your legs. Walking like the wind, the gait should be coordinated, steady, relaxed and agile, avoiding internal and external splattering. You can't hunch over, shake your shoulders, twist your hips and look around. Don't monotonously repeat gestures. Greetings, greetings, farewell, cheers and applause should pay attention to the size, speed and time, and should not be excessive. In particular, don't scratch your scalp, pull out your ears, pick your nostrils, pick your teeth, bite your nails, dig your nose, rub dirt, yawn, manicure or rub your skirt in public. Avoid coughing, spitting and sneezing loudly, and don't face people directly. Greeting, bowing, introducing, sending and receiving things should be sincere, kind and careful.

Section 17 Conversation. Pay attention to language civilization, sincere tone, soft tone, moderate speech speed and clear articulation; Use honorifics and honorifics more, and use nicknames, posthumous title and nicknames less, and try not to call them by their first names; The content of the conversation should make the other party feel proud, happy, good at and interested, elegant, cheerful and relaxed, and should not involve the other party's own weaknesses and shortcomings, personal privacy, vulgarity, Machamp's confusion and gossip. Ask questions at the right time, talk more about everyone and talk less about yourself. You are not welcome to brag, talk endlessly, know everything, be mean in your language, complain to everyone, and be silent in your conversation. When you speak, you should be polite, listen attentively and answer questions. Don't interrupt others' conversation easily or walk away at will, and don't look tired, yawn and look at your watch. Men should not join the discussion in the ladies' circle, talk to the opposite sex briefly and humbly, argue moderately, and don't make jokes at will.

Section 18 Hairdressing. Hairdressing generally refers to the care and modification of human hair. In general, people often observe a person from the beginning. Often leave a very deep impression on others. The basic requirements of hair care etiquette are: always keep healthy, beautiful, clean, refreshing, hygienic and neat. To truly meet the above requirements, we must take good care of ourselves in shampoo, comb and maintenance. Wash your hair, first, remove dirt, second, remove dandruff, third, prevent odor, and fourth, make your hair coherent. In addition, it also helps to maintain hair. The modified hair must be characterized by solemnity, simplicity, elegance and generosity. No matter what hairstyle you choose for yourself, you must never add decorative things to your hair at work. Under normal circumstances, colored hair gel and hair cream should not be used. Men should not use any hair accessories. When it is necessary for a lady to use a hairpin, a hair rope, a hair band or a hairband, she should be unpretentious. Its color should be blue, gray, brown, black, and without any ornamental design. Never wear brightly colored hair accessories with cartoons, animals and flowers at work. You are not allowed to wear a hat at work unless you wear a uniform. All kinds of hats designed for decoration, such as berets, princess hats, bachelor hats, baseball caps, hairpin hats, or headscarves for decoration, are very uncoordinated and disproportionate when worn on the heads of working people.