What is the content of e-government operation concept?

The content of e-government operation concept: people-oriented, innovation-driven, open and transparent, intensive and efficient.

1, people-centered: The concept of e-government operation should always be centered on people's interests and needs, aiming at improving the quality and efficiency of government services, and realizing the convenience, efficiency, intelligence and personalization of government services.

2. Innovation-driven: The concept of e-government operation should focus on innovation and constantly explore and apply new technologies, such as big data, blockchain and artificial intelligence. To improve the scientific and technological content and level of government services.

3. Openness and transparency: The concept of e-government operation emphasizes the openness and transparency of government information. By establishing and improving the information disclosure mechanism, government information will be more transparent and convenient for public supervision and participation.

4. Intensive: The concept of e-government operation should focus on resource integration and optimal allocation, realize the efficient operation of government service platform, and provide one-stop and integrated government service.

E-government operation process

1. demand analysis: government departments should conduct in-depth analysis of the needs of the public and enterprises, understand the needs and pain points of government services, and provide a basis for subsequent government operations.

2. Platform construction: According to the demand analysis, build an e-government platform, including PC, mobile (WAP, APP) and official WeChat account. , to achieve online and mobile government services.

3. Content construction: improve the functional modules of the government affairs platform, such as information release, online consultation, service guide, interactive communication, online complaint, etc. To provide comprehensive and accurate government information and services.

4. Operation promotion: Promote the e-government platform through various channels such as the Internet, traditional media and offline activities, so as to improve the public's awareness rate and utilization rate.

5. Service operation: Through data analysis and operation means, the government service platform is continuously optimized to improve service quality and user experience.