Zheng Da responded that pickled cabbage buns ate rags, and said that he was investigating. How to protect rights when there are problems with online shopping food?

The occurrence of food safety problems again and again has really chilled many consumers. Many foods that everyone likes to eat at ordinary times have been found to be problematic, and I don't know which things can be eaten and which things can't be eaten. On March 3 1 2022, a woman posted a video on this platform, saying that she had eaten a rag while eating Zheng Da pickled cabbage buns, which triggered a hot discussion among netizens, and Zheng Da also responded that the matter was under investigation.

This lady bought some steamed buns in the official flagship store of cp Food on June 65438+1October1and June 201February. Later, she ate something similar to a rag in the sauerkraut stuffing in these buns. Later, the lady found the flagship store customer service communication, and the customer service gave the explanation that the sauerkraut was not cut well at that time. Before 3: 00? 15 party exposed the sauerkraut incident in the pit, which has cast a shadow over many people. Now the steamed stuffed bun accident is also the cause of sauerkraut, which makes many people tremble with fear.

Later, the customer service and staff of cp food also communicated with the woman, saying that the steamed stuffed bun could not have rags and could not be mixed in, and the pickled cabbage had undergone replaceable cleaning after leaving the factory, so it was doubtful about the pictures and videos released by the woman, and was willing to compensate 400 yuan. By March 30th, cp food Customer Service also responded that a special team was handling this matter and would give the investigation results as soon as possible.

In the news, consumers often reveal that there is something wrong with the food they bought online. If there is a problem with the online shopping video, consumers must take photos as soon as possible and try to take detailed photos. Generally, large online shopping platforms have complaint windows, and you can find a customer service center or a merchant to complain. Moreover, goods purchased online enjoy the same protection as ordinary goods. If there is a consumption dispute between consumers and customer service during online shopping, you can also call 12345 to make a complaint.