What does OB mean?

Air conditioner OB is actually a slang term, OB is the abbreviation of "boss", which refers to company executives, managers, etc. When a company's executives appear at an air conditioning repair or installation site, they are called "OB". When a company executive shows up at the site of an air conditioning repair or installation, it's referred to as an "air conditioning OB".

In traditional Chinese companies, senior personnel are often the "authority figures" in the office, and seldom go out to the front-line work site in person. As a result, when senior staff appear on the front line, it is often seen as a sign of "hands-on" behavior. For employees, this behavior often makes them feel that senior leaders attach importance to their work, and will also stimulate the enthusiasm of employees.

For an air conditioning repair or installation company, an OB means that the customer values the service and the prestige of the repairer is enhanced. Therefore, air conditioning repair or installation companies tend to focus on the cooperation and communication of management personnel in their services, hoping to gain the trust and reputation of customers. At the same time, for the company's senior staff, air conditioning appears OB can also increase the sense of belonging and company cohesion, so that employees are willing to work better for the company.