How to deal with complicated interpersonal relationships

I worked in a biotechnology company for four years. I used to work in marketing, but I was transferred by my boss in the last year.

The human resources department is the manager. One year's experience in personnel work has given me a deeper understanding of human nature and the people of China.

There are many feelings and helplessness in bad habits (including myself). It is magnified because of China people's inferiority complex.

Because I believe that many of the features I mentioned below are common in China, and the probability of occurrence is higher than this.

Some countries that are stronger than us. I am a native of China, and I don't want to belittle my nation, but I think our nation.

After nearly a hundred years of turmoil, especially the ten-year Cultural Revolution, education has indeed been distorted and delayed.

The quality is at a very low level. What I say below not only exposes the scars of the people of China, but also

I am exposing my own scars, but I believe that a person and a nation can only face up to their own shortcomings and problems.

Only in this way can there be opportunities for promotion and strength.

First, people look down on each other.

People in China don't despise each other, but all people despise each other. As long as they want to despise others, there is always a reason to despise each other. compare

For example, Beijingers look down on foreigners, Shanghainese look down on foreigners, city dwellers look down on rural people, and southerners look down on northerners.

The rich look down on the poor, drivers look down on pedestrians, pedestrians look down on street cleaners, diners look down on chefs …

... is to disrespect each other.

In the enterprise, the master looks down on the undergraduate, the undergraduate looks down on the specialist, the specialist looks down on the secondary school, and the prestigious school is light.

Think of it as a prestigious school (damn it! What are the famous schools in China? ), cadres despise staff, staff despise workers. Even more interesting is

Those who study science despise those who study liberal arts, those who study liberal arts despise those who study science, and those who study marketing despise those who study technology.

Despise the marketing department This is not casual. I often hear "their technical level is not good, can't they solve it?"

What is the quality problem? The quality of the personnel in their marketing department is too low and they have no basic product knowledge.

..... such nonsense and nonsense. They all come from the same company. Others can't help, so they just stand there and say it's cool.

What problems can words solve?

To tell the truth, in a company, they all come out to work. Who is taller than who? Besides, everyone

Holding a job. They are all from China. The Americans bombed our embassy, but the Japanese refused to return it.

On Diaoyu Island, even Hong Kong people say that we are "big circle kids". What reason do we have to despise our compatriots?

A nation without compassion will never be a great nation. Every time I see people who are full and hungry.

There are people who are arrogant and scold waiters, and our company has thousands of RMB (equivalent to hundreds of dollars) in its hands.

Pseudo-white-collar workers, thinking that they are suddenly middle-class, feel this country when they don't know their own stupidity.

It's hopeless.

I remember when I was studying, every time I took the big exam, the total score of statistics should be accurate to two decimal places, and then according to

Rank by score, choose your own seat according to the ranking, so that those who sit in front will despise those who sit behind, and the teacher will say "you!" "

Children sit in front, don't play in the back! ",it is estimated that China people love to despise other people's bad habits is at that time.

Developed.

Second, lack of team spirit.

Everyone is light, and natural sciences will not cooperate with each other. Plus selfish, narrow-minded and short-sighted, China people.

This enterprise is very lacking in team spirit.

I recently conducted a performance appraisal in the company, and some department managers were upset because they won the prize.

If you want to reduce the gold content, you have to be assessed by the company, so some people say bad things behind it, and some people make a fuss at the meeting.

Others don't ask, all kinds of gestures, and so on. A colleague asked me, "It's not that serious, is it?"

Performance appraisal? Just a system. "The system itself is not complicated, but it harms the personal interests of some people.

, so this thing becomes complicated. These managers won't say that their bonuses have been reduced, but they will say their departments.

The bonus is reduced, the risk of the department is increased, or the hostility of the employees of the department to the system is provoked and imposed on me.

Increase the pressure So a very simple thing becomes very complicated.

People in China seldom put team interests above personal interests. In fact, in an enterprise, team interests and

People's interests are the same. Good company, good everyone. When the company goes bankrupt, individuals can't get a few months' salary. foreigner

I admire personal value very much, but in enterprises and organizations, the principle I follow is that individuals obey the whole, which is for enterprises.

A correct understanding of industry. Therefore, the professional managers in China are actually very unprofessional, that is, they have no team spirit and put individuals.

Or the department is above the whole organization. The speakers at the meeting were "our marketing department" and "their technical department".

"Their logistics department" and "their finance department" don't sound like the same company, but they sound like enemies. I remember there was.

The next time a manager asks me "Your company …", I ask him about the salary of employees in his department.

Who Are We? Who is the company? "He suddenly froze.

On the first day of kindergarten, Americans came back and asked, "What did you do for other children today?"

What? "What did you do for the teacher?" ..... This is to cultivate the sense of cooperation and team spirit from an early age. I

It is estimated that parents in China may ask, "Did you drink milk today?" (worried that the child didn't drink),

"Are you good in kindergarten today?" (I'm afraid of being beaten) ... so China people have been educated since childhood.

Self-interest, not cooperation. The slogan "I have, I can" of Gatorade drinks in nba is widely used in China.

Companies plagiarize wildly, so things like "I choose, I like" and "I exercise, I am happy" abound.

Abuse actually implies a very prominent "self" thought. I don't understand why we China people.

Always love to do things that are overcorrected, either engaging in that kind of dehumanizing productism or putting western personal values.

Exaggerated to the point of extreme selfishness. Whether it is a society, an enterprise or an organization, it should be for everyone.

Everyone for me. Not cooperating is selfish. If you emphasize yourself and ignore others, this country will not progress.

When there is a war, everyone wants to be conquered again.

Without team spirit, the internal friction of enterprises will be more. In our company, 40% of working hours are devoted to solving problems.

Consumption, because there is too much friction between departments and too much friction between individuals. So I feel that there are tens of thousands of foreigners.

The company is well managed, and hundreds of people in our China enterprise are like scattered sand. This is not a management system, nor is it management.

The problem of management means is a cultural problem. This is the history of China people, who always love themselves from the heart.

Come on, it's over with a dozen outsiders. If you are too selfish, you will not take care of the overall situation. If you don't take care of the overall situation, you won't compromise at school.

If you don't compromise, you will quarrel every day. If you fight with me, the enterprise will be finished in such internal friction.

Third, doubt and dishonesty.

As a personnel manager, it is inevitable to communicate with people frequently. I find that people in our company are particularly dishonest.

People are always suspicious of each other, and they often hear "I know he sees me this way …" and "He is willing.

I must have said something bad about me in front of my boss ... ","I don't know about it, and I don't want to get into trouble ... ",people

Never tell the truth before, and then speak ill of others. As a result, the market problems and production problems of enterprises have become interpersonal relationships.

Problems, simple problems are complicated.

China people have been taught not to trust others since childhood, and they will play political tricks in middle school.

At that time, we were still playing football together, and then we reported it to the teacher. My junior high school class teacher takes turns to arrange people to write discipline every day.

According to the legal supervision report, China people live in the sun, which is the way they are educated.

Dishonesty is also a bad habit formed from childhood. My mother taught me not to lie when I was young, but she didn't.

Yes, I did. The neighbor came to borrow oil, but he clearly said no. He promised to buy me a bike after I graduated from primary school, but he didn't. Often.

Take the public battery home. So people in China lie and play, because of family education and school.

Education didn't even teach this lesson well. Into the enterprise, not honest with colleagues, not honest with the boss, not honest with customers.

Dishonest. When I first became a personnel manager, many people told me that the personnel manager was the mouthpiece of the boss.

This position is only a dead end. Don't do this! After doing it for a year, I found that the boss actually didn't ask much.

The problem is that they are naturally suspicious of their boss and don't tell the truth in front of him. So create an illusion for yourself.

Like it and believe it. Interpersonal contradictions in enterprises are all caused in this way.

When we deal with foreigners, they will point out problems in person, no matter how embarrassing, but this does not prevent him from eating.

Talking and laughing with you at dinner. Therefore, foreigners may have 10 sounds during a meeting, but only 1 sounds after the meeting.

Sound; China people have a meeting, and no one speaks at the meeting, but there may be 10 voices after the meeting. Our boss called at the end of the meeting.

I often ask, "Do you have any other opinions?" There was silence. As soon as I walked out of the meeting room, I ran to my office and the door closed.

Start the department meeting, damn it.

Whether in a society or an enterprise, the lower the integrity, the higher the operating cost. The people of China only trust and

It's hard for people with blood relations to trust others. Actually, it is a sign that our society is not civilized enough.

Fourth, contempt for the system.

On my first day as a personnel manager, my boss told me that your biggest task is to institutionalize the management of the company.

. I didn't quite understand it at first, but later I understood the boss's painstaking efforts. The company has many systems, but basically none.

People obey. There are two problems: first, the system design itself is flawed, and second, there is nothing in the employees' consciousness.

Have a systematic concept.

China people are very clever, but they don't know how to summarize the "system" (including the design and compliance of the system).

Maybe. I study law, and I always think that the reason why the United States is so powerful today is because it was the master of the country when it was founded.

The country's system and institutions have been designed, and everyone can build with peace of mind. The institutional design of westerners is sometimes

It can be described as "exquisite". In our view, the implementation of the system is almost dull, while China people are smart.

The difference is that no matter what system, it can be avoided, distorted and reformed until the system is equal to zero.

Yes

After I took office, I booked the attendance system, stipulating that the first time I was late, I was deducted 10 yuan, and the second time I was deducted 40 yuan, which was counted as three times.

Take a day off work (because the company is late). As a result, after the system came out, I saw some employees were late.

Three times, I was softened by the thought that the fine for absenteeism was too heavy, and said to the staff, "Please make up for being late for the third time."

It's better to take a personal leave than to be absent from work, and don't be late next time "(this is my first violation of the system). have a result

Employees will still be late for work three times next month. If you are late at first, you will ask for personal leave, and then you will ask for sick leave (because sick leave will deduct more money)

Less), and then call in sick every time I'm late, and then I don't even have a leave slip, just call and it's over. ...

From a painful experience, I reflected that the flood was caused by my own sluice, and issued a notice: "Don't be late in the future."

Then make up the leave. "It is not allowed to ask for leave afterwards, and employees who are late will ask for leave one day in advance. The manager won't anyway.

Tube. At that time, I thought of a sentence Kangxi said to Wei Xiaobao in Duke of Lushan: "Ao Bai forced me to take a step, I."

I want to take a step back. I really can't return it! "。 Finally, there was nothing I could do. I announced that "no one is allowed to be late." "

Fake. "jane doe employees were late three times within one month of implementation. I informed her that she was absent from work, and she was so wronged that she was about to cry.

Come: "I have never missed a class since I was a child, and now I am actually absent from work. You can ask manager XX if I was late that day. "

Because ... ",the last sentence is" Does the company talk about humanized management? ! "I insist on being unmoved, thinking.

I just talked too much about human nature, which led to such a big mistake.

One attendance system is so difficult to implement, let alone other systems. I have implemented this system since I took office.

Degree of management, of which bitterness is not enough for humanity. Many employees secretly say that I am the boss's supervisor, in order to get a statement.

A good boss does not hesitate to sacrifice the interests of the masses, which is really more unfair than Due. The enterprise has changed from 40 to 200, and the management radius has changed.

When you get older, there are more and more conflicts of values. Without a unified system, it will become fragmented. But our manager relies on

I feel used to management, but I am not used to managing others with the system, and I am not used to using the system. Employees are managed by the system.

I'm not used to it, so I despise the system.

My mother's youngest brother, my little brother, was hanging out at the age of eighteen or nineteen and often caused trouble.

He was arrested by the police nine times in three years, three times a year on average, and then my mother succeeded in catching him every time.

Saved it. Whenever something happens to him, my mother will look for connections everywhere (I think she has one in that city at all)

A treasure house of relationships), such as which lover is from the criminal police team and which brother-in-law loves the cat flutter and the life bureau.

My brother-in-law, who was in the Jianghu, came out triumphantly when he prepared the gift and sent it there. So I had this when I was very young.

A concept, do everything possible to find relationships, not afraid of breaking the law.

The year before last, my little brother was sentenced to seven years, and he was 40 years old when he came out. I guess he's basically ruined in his life. I think so.

He once despised the national legal system because of my mother's fart. Therefore, the system determines learning.

Habit, habit determines character, and character determines fate.

Fifth, political sensitivity is too high.

When I talk to employees in the company, I usually end up saying, "What I told you today is just the thing itself, nothing else", which sounds a bit evasive. Why do you say that? Because they are very sensitive. If you say what he needs to improve, he will think about whether the company will fire him; If you ask them whether the workload of their department is saturated, he will think whether the company will fire him; If you ask him if he has any plans to continue his studies recently, he will think whether the company will fire him. He may not care what you tell him at all, but spend a long time thinking about why you fired him.

China enterprises have a lot of internal friction. One reason is that the cost of telling the truth is too high. Everyone likes to guess and doesn't trust each other. Originally, it was just a problem at work, and it had to rise to the political level, so I didn't tell the truth. For example, if I say to a manager, "You have a problem with this matter," he may think that I don't like him and take it personally. Then he will think about why I don't like him. Did he invite me last time without calling me? Finally, I will find a reason to cause misunderstanding.

There is a story about a man who went to his neighbor's house to borrow an axe, but he felt that his neighbor had some problems with him and he didn't know whether to lend it to him. So he walked and thought, and the more he thought about it, the more angry he became. Finally, he ran to the neighbor's door and said, "You don't need to borrow my axe!" " I won't beg you! "

I am a typical "reserved" person. I like to keep some things in my heart and not say them directly. I think this is caring for others' emotions, a kind of cultivation, and actually a mistake. I once hated one of my subordinates to the extreme. For a time, I wanted to fire him every day, and the idea became more and more entangled like a poisonous snake. But I forced myself to do two things: first, look at my problem from his point of view; The second is to have a frank exchange of views with him. As a result, the two of them spread out and said that there were only a few things, and everyone still had a chance to continue cooperation. As a result, there is today's * * *.

So now I force myself to tell the truth, at least I have a chance to clarify the misunderstanding, not to mention no chance.

China people's political sensitivity is too high, which is mostly left over from the Cultural Revolution, and then there is a unique hint from the East. I'm not saying it's not good to be reserved, but I just want to run naked in the street like a foreigner, but if I go too far, it will seem a bit stingy and dark. In fact, if you don't trust each other, you will live very tired. If you are tired, others will be tired. Where are there so many overtones? Practicality is over.

Falling in love can make simple things a little more complicated, and it can be done a thousand times. The same is true of running a business, which will affect efficiency. China people are afraid of this situation in enterprises. They are too cautious and often complicate simple things. In fact, to put it bluntly, people are very simple, and they all grow up eating whole grains. How can it be so terrible? You are afraid of me, I am afraid of you, and I am afraid of each other.

The political flavor in the enterprise is too strong, which has something to do with the boss. If the boss is too controlling and takes pleasure in dominating professional managers with higher education than him, then this enterprise is likely to become the imperial court in the Qing dynasty drama, and infighting is a pleasure. Private enterprises in China are all engaged in this, so it won't last long.

No environment is completely pure and political behavior is normal. Where there are people, there will be politics, but it should be controlled at an appropriate level. Too much political behavior will damage integrity.

Six, make a "gentleman" mistake

There are not many real bad guys in this world, just as there are not many real good guys. China people like to judge a person's corporate behavior by the vague moral standards of "good guys" and "bad guys". If the company wants to fire someone, some employees will say, "He is very nice. Why did the company fire him? "

Please, if you can only fire "bad guys", please tell me where the "bad guys" are.

I never think there are bad people among the employees in our company. I only judge whether he is a qualified entrepreneur. If he is having an affair or is gay, it is a matter of his values and sexual orientation, which cannot be used to judge his value to the company. If it is not valuable to the company, I won't take Lei Feng.

I stipulate in the company's performance appraisal system that 5% of employees in each department must be rated as unqualified every year. In fact, I originally set 65,438+00%. Later, all managers opposed it and had to lower the standard. Even if it is 5%, managers are unwilling to implement it. They said to me, "If all the employees in my department are qualified, you must score 5%. What should I do? I have to arrange for employees to take turns to do this work. " They speak with confidence because they think they are gentlemen and worthy of their brothers.

My answer is: "The elimination rate of GE is 20%. Do you think the employees in our company are better than those in General Electric? "

10 Nine of the real mistakes were made by gentlemen, such as the Cultural Revolution, Stalin and the Xiao Uprising. Little people don't have much chance to make mistakes. People in China often give a wrong definition of "gentleman" and then use it to cover up the truth. It is definitely a good thing for a manager to be a "gentleman" and show goodwill to employees on the premise of meeting the interests of the organization, but if he shows goodwill to employees against the interests of the organization, then this "gentleman" is not only worthless, but also tantamount to a crime.

For example, law is the lowest moral standard, but it is a clear line. You can do better on this line, but not offline. Therefore, foreigners talk about "legal feelings" and put the law first, but this is not what we learned in middle school textbooks: "In a decadent capitalist society, there is only naked money relations, and there is no warmth ..." They just define human nature as "evil" first, and then use laws and systems to prevent it; When people in China talk about "managing the law", they first define human nature as "goodness" and then punish it afterwards. As a result, we don't abide by the law, and the human touch is getting weaker and weaker. Hospitals can watch patients die, and pedestrians can stand on the street and watch gangsters kill people.

Foreigners can implement flexible working hours system because their employees are more active and self-disciplined, and "receiving the boss's salary and being responsible for the boss" is the basic professional ethics, just like in some streets abroad, drivers press the traffic lights themselves because compliance with the system has been integrated into the blood of each of them; I believe that 90% of domestic enterprises will die miserably if they engage in flexible working hours. Drivers in China dare to run a red light. If you let him press the traffic light himself, he will keep pressing the green light until the day when he doesn't drive.

Why is it difficult for domestic enterprises to do a good job in performance appraisal? Because China people like to be bad guys and don't want to make negative comments on others, performance appraisal can't go on. In fact, behind being a "gentleman", the hidden essence is that our managers lack self-confidence and are afraid that negative comments on subordinates will cause subordinates to fight back.

Seven, pass the buck

The manager of our company always complains that the boss has no authorization and the power to manage employees is too small. But when they are really in trouble, they will give the question to the boss: "What do you think?"

These managers don't think he earns more than employees and has more power than employees, so the problem should stop with him, otherwise what does the boss want you to do as a manager? However, they always separate power from responsibility. Power means taking more money and managing more people. They never thought that power and responsibility are equal, and how much responsibility you have.

In our company, personnel and financial work are not easy to do, because these two departments exercise their functions and powers on behalf of the company and are most likely to be "changed hands" by managers. When you ask them about things normally, the manager will resent it and think that you have violated his one-acre three-point land and challenged his power; However, when employees ask for a raise and the budget is cut, they will say, "I agree with your raise, but the personnel department doesn't agree!" " ""I agree to spend this money, but the finance department disagrees! ".In fact, we made the decision together with them, but when there was a problem, they didn't communicate with the employees and put the responsibility and contradiction on us.

A potential psychological consciousness of shirking responsibility is that you can't see your own problems. There is an old saying in China: "Know yourself and know yourself, and you will be invincible", which means that a person can know everything except himself, except himself. Well said. So when our company engaged in training, everyone was very excited, as if they were awakened, but once we returned to work, the mistakes we made continued to be made. Because he analyzed all the problems that the teacher said at the training meeting, it is naturally the responsibility of others if there is a problem.

Destroying the environment is the most shirking responsibility of China enterprises. Enterprises get a profit of 1 yuan at the expense of the environment, and perhaps our descendants can't make up for it with the price of 100 yuan. Therefore, the implementation of ISO 14000 (Environmental Management System) certification by foreigners is a standard on the surface, but it is actually a commitment of enterprises to protect the environment and a sense of social responsibility that enterprises should bear. Our enterprise shirks its responsibility to society, how can we ask employees to be responsible for the enterprise?

Eight. Lack of inclusiveness

There is a saying that a person's achievement depends on how big his mind is. When I became a personnel manager, I was deeply touched by this sentence.

Our company has a department manager who has made great contributions to the company in the early days of its establishment, and the company has been trying to cultivate him. But his heart and eyes are particularly small, and his selfishness is particularly heavy, and there is no tolerance. This is a fatal flaw. He almost always understands everything from his own standpoint. For example, he thinks that his superior (director) is not as good as him, but the year-end award is higher than him, which makes him unbearable, so he often goes to the boss to speak ill of his superior. I told him that if someone else can be your superior, he must have his advantages. Even if others have problems, you should reach an understanding and understanding with them. The reason is simple: you work for a goal, and he is your superior. But today, he is still stubbornly looking for every opportunity to attack his superiors. There is a saying in organizational behavior that "ass decides brain", which is egoism, and his brain is completely controlled by ass (personal position).

I once joked with my boss and commented that he "lost all martial arts and meridians", which meant that he had basically lost his educational significance and was hopeless. No matter how enthusiastic and competent you are, you can't reach a higher management position. This is "character determines fate". I even concluded that he would never succeed in his life. At least one statement can prove it: he is 33 years old and has no girlfriend.

Getting along with people you don't like or don't like yourself is a great test of your mind. People who do great things are supported by their opponents, just as Li Ao said, "A man's heart is supported by a woman". Gao Wen, president of Motorola, likes sailing, and Wang Shi, president of Vanke, likes climbing mountains. These are all for practicing the mind. When people face the sea and mountains, their hearts will naturally open up, even more open-minded. Therefore, I have always advised employees to think more about life outside work, see more about the world and learn more. The old nest is in the office, how can you get up when you are doing what you are doing? If something happens, it's urgent.

We carry out family planning and the population is controlled, but on the other hand, the only child will lose the opportunity to test his tolerance from an early age. People have to be in an environment to encounter contradictions, but they have to constantly encounter contradictions in their lives. Without the spirit of tolerance, you jump when things are unfavorable to you. How do they cooperate with others? How to solve the contradiction? Therefore, China people's lack of team spirit is also related to inclusiveness.

Nine, the lack of culture

Expanding inclusiveness is a culture. The culture created by human beings includes scientific and technological culture and humanistic culture, which have developed instrumental rationality and value rationality respectively. I'm talking about the latter here.

I once saw such a case: a China man worked in a multinational company in China and had the opportunity to be the CEO of a branch overseas. As a result, the company gave the opportunity to a foreigner who he thought was inferior in professional skills and academic background. He went to ask the boss, and the boss said: Because the company thinks that this foreigner has a higher humanistic quality and a more open mind, when he went to a different country and faced the conflict of different cultures and values, he needed to integrate all kinds of cultures and values to achieve the company's goals, which is far more important than skills.

This case gave me a deep inspiration.

I always thought that China basically had no culture after the May 4th Movement, and even lost all the previous cultures during the Cultural Revolution. In fact, there are many good things in China's Confucian culture. As a result, instead of carrying it forward, we were carried forward by Singapore, South Korea and, worst of all, Japan.

Perhaps China people were afraid of poverty and finally caught up with the reform and opening up, so utilitarianism was a bit excessive. Many professional managers around them arm themselves with various certificates and MBA degrees, hoping to become economic animals one by one. When it comes to work, they are experts, but they just don't get along with others. I chatted with my colleagues in a company the other day. He said that he hadn't read a novel for six years after graduating from college.

China people like formalism and think that promoting culture is hardware, such as organizing several art festivals, building several ancient temples and finding some monks to recite scriptures. When people take a long vacation, they walk around in the sea of people and think they are literate. In fact, culture is not these materialized things, it is a spiritual force, and it is people-oriented. Poverty is not an excuse for not wanting culture, because it will be poorer without culture. Enterprises in China can't do it for long, and technology and management are just appearances. The real reason is the lack of entrepreneurship and corporate culture. Others have been engaged in the market economy and enterprises for more than 0/00 years, and that kind of cultural tradition and background is a kind of temperament, which can not be learned by painting heavy makeup. At present, some domestic enterprises have to recite cultural manuals compiled by enterprises as soon as they engage in military training. That's not corporate culture, but forced brainwashing.

Talk to employees in China about cultural literacy and humanistic care. Most of them think you are sick. They will say that the company has a bad atmosphere, poor communication and weak execution, but they will not think that this is a cultural reason. Entrepreneurs in China forget their roots and become arrogant as soon as they get rich. They want to write books, hold forums, drive luxury cars, live in luxury houses, keep mistresses and scold the police, but they never want to give back to the society, which is also the lack of culture.

Education and skills are the hardware standards to measure a person, but what really determines a person's fate is his software, his personality and attitude, and his culture. Therefore, foreigners pay more attention to "communication skills", "team spirit" and "psychological endurance" when recruiting employees, which means that they pay more attention to a person's internal quality, which is the key to determining personal value.

Conclusion: I am 28 years old and still belong to the ranks of cynics. You can forgive my bias in writing. The article not only comes from life, but also transcends life. You don't need to use this article to question my mentality as a personnel manager. Since it is a network, everyone needs what they want, and there is no need to read words and make sense. Speaking of the solutions to the problems listed in this article, I think understanding the problem is the first step to solve the problem, and perhaps the answer lies in the problem.