What do technical engineers do?

Technical engineers generally refer to technical support engineers, who are mainly engaged in pre-sales or after-sales technical maintenance, application training, upgrade management, complaint resolution, etc. in the direction of software or hardware, so as to improve customer satisfaction and expand users' good reputation for their own brands.

1. Collect data and information about new products and technologies.

2. Participate in product development and research, and make development plans.

3. According to the R&D plan, complete the preparation of technical documents and drawing design, record various work elements in time, and prepare complete product documents.

4. Track and guide the production and testing of the first product, and supervise the production process.

5. Complete the trial production together with the product technology department and deal with the design problems in the trial production.

6. Summarize product development experience, continuously improve product performance, and carry out design modification and improvement according to the requirements of users or other departments of the company.

7. Provide technical support for product bidding.

Present situation of technical engineering industry

More and more products need an after-sales technical support, such as software and hardware in IT industry, televisions and refrigerators in household appliances industry, and some special high-tech fields. It can be said that whether there is a good technical support team has become the key to the competitiveness of products in today's society.

Although the position of technical support in marketing is undeniable, it is certain that many enterprises, especially small and medium-sized enterprises, still attach great importance to the sales market. Do not pay attention to the stability and construction of technical support personnel before and after sales. Therefore, the salary offered is also relatively low, and the turnover of personnel is frequent, which often becomes the source of transportation for other positions within the enterprise.