Enterprise customer management system includes what aspects of

CRM management that is the concept of one-to-one service, that is, customer-centered, to customer service as the main line to carry out a series of activities in the content management. Such as: customer information acquisition and recording (a lot of information, including credit, company size, contact contacts, etc.), customer information use and maintenance (generally have internal management division, level division, credit assessment, transaction management (including: business planning, rivalry analysis, visit schedule, visit records, transactions, contract management, financial management, etc.), customer letters and visits, voice service, customer service maintenance, promotion and promotion, advertising management, enterprise portal and customer portal, early warning system (such as: on credit, money, schedule, maintenance, etc. early warning), and finally is the CRM analysis system, analyzing customer loyalty, customer feedback statistical analysis, customer transaction analysis, product trend analysis, customer trend analysis, etc. These are to obtain the next stage of the development direction of the enterprise's products and customer management reform of a powerful The basis.