Personal work summary of customer service specialist during probation period (8 highlights)

? Time passed unconsciously, and the internship was almost over. We should prepare a summary of probation period. In the summary, we can understand the gains and losses of the work. The work summary we wrote must have been written with our own heart, which helped us the most. How to write a summary of regular work in daily work? For this reason, I have carefully sorted out the following contents: personal work summary of customer service specialist during probation period (8 highlights), for reference only. Welcome to reading.

Customer service specialist's personal work summary during probation (8 highlights) (1)? Since I started working in the shopping mall, I began to gradually integrate into the customer service work, and tried my best to do what I should do every day, and I had a deep understanding of the customer service work in the shopping mall. As far as probation is concerned, I also made a work summary of my work.

? I. Work completion

? As a customer service in a shopping mall, I stick to my post every day and keep doing what I should do. During this period of work, the most thing I do every day is to answer questions for customers with problems, but in this respect, there are always some things that make me puzzled. Fortunately, every time a colleague comes forward, it can be solved. Of course, I still do better in other aspects of this job. I show up at work on time every day, and finish every task well, tidy up the countertop quite neatly, and always keep my proper smile, show my most spiritual side and provide the warmest service to customers.

? Second, the problem of work.

? In the past few days' work, there is still no way to fully answer customers' questions, and there are still some unfamiliar situations in the whole shopping mall. For some customers' complaints, I don't know how to guide them to cancel and make them satisfied. From these aspects, I still have a lot to work hard, and I should spend more time analyzing and reviewing my work in peacetime to make myself more aware of my problems and study better.

? Third, the next stage of efforts

? This probation period made me aware of my own shortcomings and made it clear where I should work hard. In order to make me do this job firmly, I set myself a goal, hoping to gradually achieve the ability needed for this job in my work and become a very good me. I will try to be familiar with the rules and regulations of the mall so that customers will not panic when they ask. There is too much knowledge about communicating with customers. You should observe the communication process of your colleagues and learn from them. You need more communication. With the combination of practice and hard work, you will become better.

? In the future work, I will gain more and more things. As long as I constantly sharpen myself in this position, I can naturally complete all the work, let the leaders see my growth and get the qualification to become a full member. I am very excited now, and I really want to make myself better in the next job through my own efforts. I look forward to that day.

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Personal work summary of customer service specialist during probation period (8 highlights) (2)? It has been more than a month since I entered the telephone customer service position, and the probation period is coming to an end, and I am about to become a full member. I think, in order to let myself know how I feel now in the future, and to work better and have as few problems as possible in the post of telephone customer service, I will make a summary of my two-month trial period of telephone customer service. See if you can find your own problems, and let yourself correct them, become better and better able to cope with future work challenges. So the summary is as follows:

? I. Specific work during the probation period

? The first thing I did after I joined the job was not to let me answer the phone at my post, but to let me wait in the conference room. After a while, the customer service manager came in, summed up the company's words for me, and told me what our customer service department needed to do and what to pay attention to when answering customers' calls.

? For example, when answering a customer's phone, keep a serious attitude and don't laugh at the customer's phone. The first sentence we say should be: "Hello! This is xx Company. What can I do for you? " , not "hello". We should say hello at the beginning, not hello Although this is a small detail that makes customers feel kind and respectful, customers may not notice it, but our work must be done well, otherwise it will be difficult to solve difficult customers.

? After that, the manager asked me to familiarize myself with the speech skills first, and asked him if he could stay still and let me get familiar with it all morning and go to work formally in the afternoon.

? In the afternoon, I officially entered the post. A workstation, a phone, a notebook and a pen are all I have. Our telephone customer service work, in addition to answering customers' calls, also needs to see customers' reflections and complaints to our backstage. If there is no customer calling for the time being, you should know the customer's feedback from the background, then take the initiative to contact the customer and record the problem with the customer. If our customer service can solve the problem, we should actively help customers solve it. In case the problem cannot be solved, it is necessary to record the problem and the specific performance of the customer in detail. , and then feedback the problem to the technical department in time, so that technicians can come to solve the problem.

? Second, learn from work and apply it to work.

? Generally, customers who contact our customer service are problematic customers, and it is inevitable that they will have some opinions on our company, so most of them will not be particularly good-tempered. When we encounter this situation, we can't have conflicts with customers, so we must face it calmly, ignore the abuse of customers, and always be rational and solve problems for customers. So in this period of work, I learned to control my emotions better, which can make me deal with problems more calmly, instead of reckless impulse!

? In the future customer service post, I will continue to learn from my predecessors, serve customers with better service, let customers feel the service level of our company, and add luster to the company image!

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Personal work summary of customer service specialist during probation period (8 highlights) (3)? The days of work are fleeting, and the probation period of customer service in recent months has passed. Since working as a customer service in a hotel, I have experienced many challenges and learned a lot about customer service. Generally speaking, bitterness and joy coexist, but more is a sense of joy in harvest. Summarize my customer service work during the probation period in the hotel as follows:

? When I first came, I was completely unfamiliar with the process of customer service. Although I learned the same thing at school, I didn't have the opportunity to practice, so I only knew the theory and didn't know the real situation. I didn't know what the customer service job was like until I entered the customer service. Every day, I get many calls from customers to help them solve their accommodation problems, and also record information for customers who book rooms online to ensure that they have a room to live in and make preparations in advance. What I do most in the customer service department is to help guests solve problems in the room. Some people are not familiar with the use of those devices, so I have to answer them online so that they can use them smoothly.

? Sometimes when the room is not ready, I have to answer the phone here and ask if there are any questions, and then I will report to the cleaning staff to clean the room after I know the situation. If it really doesn't work, you have to transfer the phone to the front desk staff to change rooms temporarily. The work I have done during the probation period of these months is roughly like this. My job is satisfactory. I answer customers' calls and can solve their problems. I still have a sense of accomplishment.

? From the beginning, I knew nothing, and now I have been able to handle problems by myself, serve customers with a smile, give back problems sincerely, and carefully write down all the problems that need to be solved. Thanks to the leaders and colleagues for their help, but also gave my heart to the newcomers, and I will repay you with the same friendship. Put several times of energy on me, cooperate with the work of the hotel, and do a good job in customer service.

? In the past few months, if other departments need me, I will actively help them, seriously cooperate with the work of various departments, win more tourists for the hotel, and strive to build our hotel well and make it brilliant.

? However, I also know that I still have many defects in customer service, and there are still many places to be corrected. I will refuel. In order to continue to work in the hotel and do customer service for a long time, I will work hard in the future. I hope the leader will give me affirmation and believe that I can do it.

? These months' probation work is over, but I have gained a lot from it, including knowledge and skills, the concern and attention of my colleagues, and the results that this job gives me back. These are my gains. I will put more energy and enthusiasm into my future work.

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Personal work summary of customer service specialist during probation period (8 highlights) (4)? Three months have passed, and I have changed from a probationary employee who just entered the company with little customer service experience to a formal customer service staff. In these three months, besides becoming a full member, I still have a lot of work to review and record, which is the key to my growth.

? I am a fresh graduate who just graduated this year. I chose customer service because I like the attitude when I communicate with customer service every time I call the communication company and bank. Maybe the customer service I met before was excellent. Only then do I know the hardships of customer service and envy the customer service work. Then after graduation, I found such a customer service job. I hope I can sharpen my emotional intelligence and language skills in the process of communicating with customers.

? But after I really engaged in customer service work, I realized that the employees who made me yearn for customer service work were few and far between excellent customers in the customer service team, which made me desperate and gave me hope to do such customer service. In the first month of customer service, I always answered the 5k+ phone, which is only a pitiful number in the customer service team. If I want to improve my business ability, improve my emotional intelligence and language ability, I know I must improve my efficiency and answer more customer calls.

? Then in the second month of customer service work, my answer volume doubled, overcoming the places that were easy to quarrel in the past communication with customers. In the process of answering the phone, I try to restrain my small temper as much as possible. I no longer regard myself as an individual, but as a customer representative of the company's customer service, so as to tolerate those customers who have bad attitudes and don't respect the staff. In this month's work, I lost a lot of resignation impulses like the first time, but I persisted in becoming frustrated and brave.

? By the third month, that is, the month when I became a full-time employee, my answer volume increased a lot. Not only can I calmly solve problems for customers in the process of answering, but I also won five-star praise from many customers, which made me feel "relieved" after doing customer service work for three months. At this moment, the company leader gave me the opportunity to become a full-time customer service employee from a probation employee.

? I will definitely improve my work after becoming a full-time employee, compared with before. Once I reach the ideal height, I will reach the customer service that makes me have the impulse to do customer service work. It's excellent!

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Personal work summary of customer service specialist during probation period (8 highlights) (5)? In a blink of an eye, my probation period has ended, and then I will become a formal employee of the company, so I decided to make the following summary of my probation work.

? As a customer service supervisor, I not only have to arrange other customer service tasks, but also manage customers and regularly assess the work of employees. Of course, if you become a regular worker, you will get some increase and the quality of your work must be improved.

? Looking back, I summed up my work. For work, not only should we have a dedicated and serious attitude, but colleagues should also have a responsible attitude towards customers. We should treat customers sincerely and pay attention to details. We live by our customers, so our minimum requirement is to satisfy our customers, but at the same time, we are not only satisfied, but also very satisfied.

? Although we can meet very few customers in the real sense, more customer communication comes from telephone, but it is actually very training, which can exercise our speaking skills and language ability well. Think about it. If we can convince customers on the phone, we can imagine how good our language skills are. At the same time, it also exercises our emotional intelligence and improves our ability to get along with others.

? In addition to what I said above, there are actually many aspects that will be improved, and there is the degree of concern. Because you have been dealing with customers for a long time and satisfied them, you will definitely start to pay attention to some details of customers. Over time, you will form the habit of careful observation, which is actually good. Even your temper will be tempered, so that everyone will be calm and impulsive in their later lives.

? During the probation period of the company, I not only learned a lot, but also accumulated a lot of work experience, and all this was attributed to the training and guidance of the company leaders, which made me have such achievements today and made me become a regular employee so smoothly. So I really appreciate the guidance of the company and predecessors. When I first came here, I still didn't understand a lot of things and didn't have enough experience, so I was still very nervous. But fortunately, my predecessors are very good and willing to teach me. So now I can successfully become a full member thanks to the help of many people.

? In a word, I will work harder in the following work, and I will also strive to improve my working ability and create greater benefits for the company. And I am also very happy to be a full-time employee of the company.

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Personal work summary of customer service specialist during probation period (8 highlights) (6)? I am very glad that I passed the probation period smoothly and officially became the customer service of xx Company. However, everything should be summed up, and progress will be made after summing up. So I decided to summarize my work during my internship as follows, and accumulate more experience for my work after I became a regular employee.

? When I first came to the company, I was a little timid, because I had never done customer service before, and I didn't know if I could do it well, and I didn't know if I could complete the tasks assigned by the company. But when I started to do it, I found that many things were really like the story of "a pony crossing a river", and I needed to try it myself to know the result.

? When I sit in my station, I silently cheer for myself and convince myself that I can do it. This is a start. I encourage myself to do a good job every day, and gradually I can finish my work well. In fact, many things I didn't think of at first. Take customer service as an example. At first, I didn't expect that I would become a customer service, and I didn't expect that I would do it smoothly.

? During this probation period, I have a deeper understanding of customer service work, and I also feel that I have gained a lot of exercise and some growth during my time as a customer service worker.

? Our customer service is the company's customer-oriented service position. Our aim is to provide good service for customer service, and at the same time, to deliver what customers want to deliver to the company, and to build a good communication bridge between the company and customers. Form a scene where customers promote the company's development and the company provides good services to customers.

? In the face of customers, we often have contact on the phone, but we also have face-to-face contact, but more often on the phone, because now everyone's time is precious, if only the problem could be solved by phone. However, telephone communication also requires a lot of skills. We should not only express our meaning to our customers well, but also make them understand our meaning and satisfy them. It doesn't look particularly difficult, but it's not easy either. Moreover, because telephone communication has many limitations, there will be times when customers do not agree with their intentions, which will lead to some disputes. However, in the face of this situation, we should not only think about meeting customers and discussing them in detail, but also try to appease customers' emotions.

? Since I entered the customer service work, I began to realize that "I can't talk nonsense". Because we spend most of our time on the phone with customers, we should think carefully when we speak, and we can't just talk without doing it, because if we make a mistake, it will not only have a certain impact on the company, but also make customers question the professionalism, which will be embarrassing.

? So during the probation period, I accumulated a lot of speaking skills and improved my speaking ability. It also laid a good foundation for better development in the company.

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Personal work summary of customer service specialist during probation period (8 highlights) (7)? How time flies! Three months have passed in front of me, which means that I have completed the probation work of customer service in xx Property Company. Through my persistence and hard work, I am honored to become a full-time employee. Thank you very much for giving me the opportunity to continue to exercise myself in the customer service position, which I cherish very much. This makes me feel that my three months have not been in vain. Finally, I was recognized by the company and got my first job.

? These three months of customer service work have made me deeply understand what it means to serve the people, customers and even God. I have never been exposed to this industry before. I majored in accounting in college and worked as a cashier in a small factory. But I didn't think the environment was suitable for me, so I went out to look for a job. Otherwise, I wouldn't have the opportunity to be a client in a property management company. But working for three months, although it is difficult, I feel very happy at work, which makes me feel that I have brought the concern of my colleagues and the warmth of the whole department.

? When I first joined the company, in order to adapt to this job as soon as possible, I actively participated in the pre-job training conducted by the company. I think this is very necessary, and it is also an important part of my initial understanding of my workflow. This training gave me a general understanding of my work concept, work content and job responsibilities as a property customer service, which made me quickly enter the working state, clean and eager to work. As a customer service, I have always believed a truth given to me by the person in charge of the company during the training, and I have always used it to carry out my work, that is, try my best to solve the customer's problems and never stand on the opposite side with the customer. Generally speaking, customers are God, and we, as customer service staff, should serve them wholeheartedly.

? Although I am still on probation, the company compared my workload with that of regular employees in order to test me. In the past three months, I have handled countless property feedback incidents. Although it may not be as fast as other customer service, I handled it first. The May Day complaint was successful. This is my achievement during this period, and it is officially because of this. It makes me feel that I may be more suitable for the post of customer service. I shouldn't have chosen to study accounting when I was in college. I know that my working ability will definitely be lacking compared with formal customer service, so I try my best to use my spare time to learn other people's methods and means to solve intractable diseases, how to deal with some unreasonable customers, and learn from others' strengths to improve my personal ability.

? I firmly believe that as long as I continue to work like this, I will be more and more handy in this position of property customer service. I firmly believe that my personal working ability goes far beyond this. As long as I have time, I can do better!

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Personal work summary of customer service specialist during probation period (8 highlights) (8 chapters)? I came to our property management company on xx, xx, and it's just two and a half months since today. It's time for me to change from probation to full-time employee. I am very grateful that the leader doesn't care that I am a newcomer to the customer service position. I didn't refuse me because I didn't have much work experience, but gave me the opportunity to exercise myself and put me in the post of property customer service. The work of property customer service is my first contact with customer service. Although before this, I thought that any customer service work can be done without learning, and anyone can do it with a phone call, but I also know in my heart that any position has its own shortcomings, and we can't take it lightly. Just like sanitation work, although there are no technical requirements, it is particularly tiring and difficult to do, so I have never despised this work since I entered the customer service position, and I have always been. Two and a half months of specific work still makes me feel a lot. I am not a stupid person, so after such a long time, I have gained a lot of knowledge, which also makes me more motivated and confident in my work.

? I. Summary of work

? 1, the first day of work was all training. The seniors gave me a document to remember, and at the same time, through specific explanations, I got a deeper understanding of the workflow of our property, and knew how many buildings there are in our property management community, how many tenants there are, which jobs are under our property management, which are the tenants' own responsibilities, and what should I do when I get a call from the tenants.

? I started to work formally the next day, but there were still leaders watching me and knowing what I should do. When a customer calls, ask what the customer's specific problem is and judge whether the household can solve it by itself. If they can solve it by themselves, we should guide them to deal with it. If they can't handle it well by themselves, we need to be specific, including but not limited to the situation and specific circumstances of the problem.

? Second, sum up the gains and losses

? 1, as I am a newcomer to property customer service, I actively study property management knowledge at work and try my best to solve difficulties for all residents and help them deal with their troubles.

? 2. For problems that you can't solve, record these problems seriously and truthfully, notify technicians to repair them in time, and relevant personnel to adjust them, and so on.

? Because I am a newcomer in this industry, I still don't understand many things, so sometimes I can't answer many questions, and I have to strengthen my study later.

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