Outpatient work plan

Time flies, and people are caught off guard. Our work is also constantly updated and iterated. At this moment, we need to make a detailed plan for the next work. How to write at the beginning of the work plan? Presumably this makes everyone very upset. The following are seven outpatient work plans that I have carefully arranged. Welcome to share.

Outpatient service work plan 1 20xx year ended successfully. With the correct leadership of hospital leaders and the help of superior business departments, the outpatient service has made great achievements. In order to do a better job next year, make the outpatient department more harmonious and innovative, close to society and patients, comprehensively consolidate good deeds, improve the quality of outpatient medical care, and make the work to a new level, the following plans are formulated:

First, do a good job in the inspection and registration of outpatient quality, hold regular morning meetings to convey the spirit of the meeting, sum up experience, learn from each other's strengths, report the results of quality inspection and assessment this month in time, correct the shortcomings in the work, and feed back the problems existing in the prescription to the doctor in time so that the doctor can correct them in time.

Second, do a good job in statistical analysis of outpatient service and patrol all departments of outpatient service every day. If problems are found, inform leaders, medical departments and department directors in time, discuss with them and solve them in time. Outpatients should be open on time, and should not be late, leave early, leave their posts, or call the roll. Patients should not be allowed to see a doctor, and the daily inspection records should be clearly registered and reported to the competent leader and medical department at the end of the month.

Third, conscientiously implement the "three good and one satisfaction" and medical action to benefit the people carried out by our hospital, continue to implement the "one-stop" clinic, shorten the time for people to see a doctor, facilitate patients to see a doctor, take patients as the center everywhere, take quality as the core, and serve patients wholeheartedly.

(4) With the increase of outpatient visits, actively carry out appointment service and implement the specific operation methods and processes of appointment registration. Appointment forms include: (1) telephone appointment; (2) Reservation at the service desk in the hospital; (3) directly appointing experts; (4) Others: make an appointment online through the hospital website and contact community and rural primary medical institutions to make an appointment.

5. Conscientiously implement the responsibility system for first-visit doctors, and do not allow out-of-scope practice and unlicensed posts.

6. Do a good job in registration service and pre-inspection and triage, and do a good job in registering patients with fever. If it is an infectious patient, both doctors and patients should do self-protection and disinfection and isolation.

Cooperate with the hospital infection office to do a good job in infection management, regularly supervise the disinfection and sterilization of health personnel, do a good job in classified management and registration of medical wastes, ensure medical safety, and keep the environment of health areas clean and hygienic.

Responsible for the supply of office supplies and materials for retired and re-employed personnel, do a good job in the audit and seal of outpatient medical records and sick leave, and regularly issue registration fees for outpatient doctors.

Obey the leaders at all levels, obey the arrangement, complete the tasks assigned by the hospital in time and convey them carefully.

outpatient department

20xx- 1-2

Outpatient work plan 2 1. Standardized management of hospital infection monitoring.

1 The actual use of various disinfectants and the treatment of various pollutants must be carried out in strict accordance with the Technical Specification for Disinfection and the Regulations on the Management of Medical Wastes.

Second, insist on doing a good job in hospital sensing.

1, fever clinic, intestinal clinic, gynecological examination room, operating room and outpatient treatment room, air culture every month.

2, fever clinic, intestinal clinic, gynecological examination room, operating room and outpatient treatment room, each quarter by the sensory control department opposite, hand, disinfectant sampling for bacterial culture.

3. The intensity of ultraviolet lamp in each consulting room and treatment room should be tested once every six months.

Third, strengthen the quality management of disinfection and isolation.

1, the effective concentration of various disinfectants, aseptic operation and the implementation of disinfection and isolation system are monitored and checked by the hospital infection monitoring team of the department every month.

2, disposable medical supplies by the specialist is responsible for, regular inspection.

Fourth, cooperate with doctors in various consulting rooms to use antibiotics reasonably.

Fifth, carry out emotional on-the-job education in hospitals.

1. Conduct pre-job training for new medical staff and cleaners in the department.

2, once a month for hospital knowledge training.

3, organize the medical staff of the department to participate in the hospital common sense knowledge training and examination.

Six, hospital infection monitoring indicators

1, the disfigurement rate of disposable syringes, infusion sets and blood transfusions is 100%.

The outpatient work plan for 3-20xx years is a year in which our hospital is facing new challenges and seeking new development, with arduous tasks. This year, under the correct leadership of the hospital leaders, the outpatient department carried out medical services around the theme of "three good and one satisfaction" and strived to create patient-centered and people-oriented medical quality and safety. The specific work arrangements for 20xx years are as follows:

I. Main objectives

1, and the qualified rate of outpatient prescriptions is ≥ 95%;

2, outpatient medical record writing format qualified rate of 95% or higher;

3, outpatient and discharge diagnosis coincidence rate of 90% or higher;

4. The waiting time for registration, pricing, charging and taking medicine at the service window is ≤ 10 minute;

5. The intact rate of first-aid drugs and instruments 100% (drama, poison and anesthetic are managed by special personnel, and the counters are dedicated, locked, met every day and recorded).

6. One person, one needle, one tube, one disinfection implementation rate 100%, and the qualified rate of disinfection and sterilization of conventional instruments 100%.

7. Hand hygiene compliance and hand washing pass rate ≥90%.

8, outpatient satisfaction 90% or higher.

9, local patients follow-up appointment rate reached 50%.

Second, the department management

Scientific, comprehensive, reasonable and efficient management is a powerful guarantee for the medical quality and safety of departments. In order to effectively improve the overall management level of the department, we will focus on the following work this year:

1. Strengthen departmental administration.

Strictly implement the work rules and regulations of the hospital outpatient department, and constantly improve the management quality and efficiency. The director of the department goes to the clinic from time to time to coordinate and solve problems in time. For consulting rooms or individuals who violate the rules and regulations, education, persuasion, economic punishment and other means should be taken in a timely and fair manner in accordance with the reward and punishment management measures, and efforts should be made to cultivate employees' good habits of loving their posts and being dedicated and consciously obeying the law.

2. Vigorously advocate the "people-oriented" management concept.

Actively mobilize the enthusiasm of staff in outpatient management, communicate with staff regularly, listen carefully to their opinions and suggestions on the development and management of departments, and give full play to the democratization and humanization of department management.

3. Continue to release network information in a timely manner.

Doctors in each consulting room pay close attention to the OA network in the hospital in time and complete the tasks assigned by the hospital on time. At the same time, we advocate employees to actively make suggestions, fully carry forward democracy, form scientific decisions, and promote the standardization, institutionalization and scientific process of our department's management.

4. Clear the responsibilities of outpatient service management, strengthen the norms of outpatient service management, adhere to the patient-centered, continuously improve the quality of medical services, and better serve patients, clinics and society.

Third, medical quality and safety, and improve the level of medical services.

Medical quality is the lifeline of the hospital, and constantly improving medical quality is the eternal theme of department management. This year, we will do a good job in medical quality management from the following aspects to ensure medical safety throughout the year.

1. Strengthen medical safety education and study of relevant laws and regulations, strictly implement the relevant provisions in the Law on Medical Practitioners and the Regulations on Punishment of Medical Accidents, standardize medical behavior, practice according to law, improve legal awareness and self-protection ability, and respect patients' right to know and choose.

Avoid medical disputes.

2. Establish and improve the management and control system of medical quality and medical safety, strengthen quality control, strictly implement the writing standards of medical documents, and regularly check the quality of outpatient registration and all kinds of medical documents. Strengthen medical safety management and eliminate all hidden dangers that are not conducive to medical safety.

3. Strengthen the "three basics and three strictness" training and continuing education of medical staff, formulate monthly study plans of departments, and promote medical staff to actively learn, constantly master new knowledge and constantly improve their professional skills.

4. Strengthen the prevention and control of infectious diseases, report them in time, actively cooperate with all departments of the hospital to monitor major infectious diseases and prevent public health emergencies.

5. In order to solve the medical difficulties of outpatients with special difficulties, continuously improve the quality and safety of outpatients, and conscientiously do a good job in multidisciplinary comprehensive consultation. The outpatient office is responsible for the consultation of difficult cases, and determines the consultation time and experts according to the patient's condition and requirements. Regularly summarize the consultation work of difficult outpatient cases, find and solve the shortcomings in the work in time, and constantly improve the consultation work and improve the quality of consultation.

6, according to the requirements of the hospital, increase emergency training and management. The emergency work of outpatient service mainly includes sudden fire, water cut-off, power cut-off, public health emergencies and outbreaks of infectious diseases. First of all, do a good job in emergency training and ask every staff member to master emergency measures, so that once an emergency occurs, it can be handled correctly and the harm can be minimized.

The fourth is to improve service measures, simplify service processes, and provide patients with fast and high-quality services.

1, the outpatient service layout is scientific and reasonable, and the process is orderly, coherent and convenient. The clinic has been listening.

Adopt patient's suggestions and shorten the process of seeking medical treatment. Strive to reduce the phenomenon of "three long and one short".

2. Strengthen the management of medical guidance services and outpatient window departments, standardize service terms, and adhere to activities such as "three good and one satisfaction" and "green channel". Strengthen medical guidance and service, and improve the patient's appointment rate. Take various measures to simplify and optimize service links and shorten waiting time, inspection and reporting time.

3. Further plan and improve the outpatient call system, and on the basis of consolidating the medical and surgical outpatient service, achieve the purpose of facilitating patients to see a doctor.

4, do a good job in convenient service, outpatient service hall has someone who's in charge of convenient service, all measures are put in place, and when necessary, accompany critically ill patients to check and go through hospitalization procedures.

5. Make a serious appointment.

Verb (abbreviation of verb) is safe in production.

The responsibility for production safety is significant and cannot be ignored. In order to ensure the safety in production in the hospital, the department set up a leading group for safety in production headed by the director of the department, formulated the annual work plan for safety in production, and constantly improved the work system for safety in production and various emergency plans.

Sixth, improve the level of outpatient service.

Strengthening the quality education, professional ethics education, behavior style construction, medical ethics education and legal education of department staff is in an important position, and helping staff to establish the consciousness of "people-oriented" and serving the people wholeheartedly through substantive work, and correct the world outlook, outlook on life and values. Actively participate in on-the-job training, three good and one satisfaction activities, expert free clinic and other practical activities, and constantly improve the management level of departments, medical quality and service quality, so that the general public can really get benefits. Do a good job in the reception and handling of letters and visits, properly handle patients' visits in a timely manner, and conduct patient satisfaction surveys on a regular basis.

Seven, do a good job in the assessment and management of outpatient health cleaning.

Under the leadership of Ivy Association in the hospital, we will supervise and evaluate the outpatient health and provide a sanitary, warm, pleasant and comfortable medical environment for patients.

Mongolian traditional Chinese medicine hospital

20xx 0 1.05

20xx Outpatient Work Plan 4 was successfully completed. With the correct leadership of hospital leaders and the help of superior business departments, the outpatient service has made great achievements. In order to do a better job next year, make the outpatient department more harmonious and innovative, close to society and patients, comprehensively consolidate good deeds, improve the quality of outpatient medical care, and make the work to a new level, the following plans are formulated:

First, do a good job in the inspection and registration of outpatient quality, hold regular morning meetings to convey the spirit of the meeting, sum up experience, learn from each other's strengths, report the results of quality inspection and assessment this month in time, correct the shortcomings in the work, and feed back the problems existing in the prescription to the doctor in time so that the doctor can correct them in time.

Second, do a good job in statistical analysis of outpatient service and patrol all departments of outpatient service every day. If problems are found, inform leaders, medical departments and department directors in time, discuss with them and solve them in time. Outpatients should be open on time, and should not be late, leave early, leave their posts, or call the roll. Patients should not be allowed to see a doctor, and the daily inspection records should be clearly registered and reported to the competent leader and medical department at the end of the month.

Third, conscientiously implement the "three good and one satisfaction" and medical action to benefit the people carried out by our hospital, continue to implement the "one-stop" clinic, shorten the time for people to see a doctor, facilitate patients to see a doctor, take patients as the center everywhere, take quality as the core, and serve patients wholeheartedly.

(4) With the increase of outpatient visits, actively carry out appointment service and implement the specific operation methods and processes of appointment registration. Appointment forms include: (1) telephone appointment; (2) Reservation at the service desk in the hospital; (3) directly appointing experts; (4) Others: make an appointment online through the hospital website and contact community and rural primary medical institutions to make an appointment.

5. Conscientiously implement the responsibility system for first-visit doctors, and do not allow out-of-scope practice and unlicensed posts.

6. Do a good job in registration service and pre-inspection and triage, and do a good job in registering patients with fever. If it is an infectious patient, both doctors and patients should do self-protection and disinfection and isolation.

Cooperate with the hospital infection office to do a good job in infection management, regularly supervise the disinfection and sterilization of health personnel, do a good job in classified management and registration of medical wastes, ensure medical safety, and keep the environment of health areas clean and hygienic.

Responsible for the supply of office supplies and materials for retired and re-employed personnel, do a good job in the audit and seal of outpatient medical records and sick leave, and regularly issue registration fees for outpatient doctors.

Obey the leaders at all levels, obey the arrangement, complete the tasks assigned by the hospital in time and convey them carefully.

Outpatient work plan 5. First, pay attention to equipment investment and vigorously improve service capabilities.

Xx year is the "year of opening" and "year of development" of our college. Under the leadership of the board of directors of our institute, in order to "establish a brand, occupy the market and take root" in Tianhe Town and its surrounding towns, we adhere to the perspective of "high starting point, high standard and high taste" and the concept of "occupy the market, lay a foundation and operate at cost":

1. Vigorously strengthen equipment investment. Invested heavily in introducing Korean dental implant system, Japanese root canal treatment system, tooth whitening and sandblasting cleaning system, low-radiation dental X-ray machine system, mobile phone anti-infection disinfection system, etc. , and constantly improve service capabilities;

2. Adhere to humanized standards and carefully plan and decorate the clinic. Our hospital has set up "three rooms and two districts". The three rooms are specialized consulting room, orthodontic room and comprehensive treatment room respectively, and the second area is two leisure waiting areas, one is mainly TV and the other is mainly newspapers and periodicals, so as to meet the waiting needs of different groups of people and let them enjoy medical services in a comfortable and elegant environment as much as possible.

Second, pay attention to quality management and put an end to cross-infection.

Our aim is "medical safety is no trivial matter, patients' interests are no trivial matter, and defects can be avoided", and medical quality management is our "lifeline":

1, set up a leading group for special work of medical safety management, with director Wang Zhongfu as the leader of the leading group, who is directly responsible for all medical safety work in the hospital;

2. Strictly implement the management standard of oral infection in Zhejiang Province, introduce an efficient mobile phone disinfection system, and at the same time vigorously strengthen the cleaning, disinfection and sterilization of medical devices and the recycling of medical wastes, effectively eliminate cross-infection and ensure medical safety;

3, painless medical treatment, in order to reduce the pain, we insist on using imported superfine needle and imported blue anesthetic, with careful and meticulous operation, combined with detailed treatment plan, weigh the advantages and disadvantages between the plans, * * * With the formulation of treatment plan, we actively obtain the informed consent of patients in advance at each step;

4. Affordable medical care. While increasing medical expenses, improving medical quality and investment in advanced equipment, we strictly implement and charge the fees of non-profit medical institutions lower than those of the Provincial Price Bureau, which directly benefits the masses at the most affordable price and has won unanimous praise from the masses.

Third, pay attention to the connotation of service and establish a good reputation.

"Service and reputation" is our goal. In our daily outpatient service, we always adhere to the concept of "people-oriented" and constantly improve the service quality:

1. Carry out the service mode of "meet each other with a smile, take the initiative to greet, ask the first question and see the hospital off", and change "I want to serve" into "I want to serve";

2. Strictly implement the five-tone activity, that is, "there are greetings, questions and answers, delivery, explanations that you don't understand, and dissatisfied apologies";

3. make an appointment for the clinic. In order to save patients' waiting time, we have opened an online appointment service and a telephone hotline to facilitate everyone to see a doctor. As long as patients receive the first examination and treatment in our hospital, they can make an appointment for the next one according to their own convenience.

4. Continuously improve the management of outpatient website, so as to facilitate patients to inquire about oral health information and understand all kinds of information and doctor-patient communication in our hospital;

5. Always pay attention to the cleanliness, elegance and comfort of the consulting room environment, keep the windows bright and quiet, and provide free tea for waiting patients and their families.

Fourth, pay attention to contributing to society and actively carry out social welfare activities.

According to the characteristics of our hospital and the needs of the masses, we constantly unite and organize employees to join social welfare undertakings and give full play to angels in white's humanitarian spirit of saving lives:

1, set up a youth volunteer service team to participate in community health services in the form of organization;

2. Carry out the activity of "Paying Attention to Love send warm Late". We regularly organize excellent medical staff to the old people's palaces and apartments in each village for oral health examination for the majority of the elderly, and give away oral medical drugs free of charge;

3. Organize young volunteers to go deep into the countryside and go door to door to provide free visits, follow-up activities, oral health education and gifts of oral health products;

4. Actively participate in the "Charity One-Day Donation" activity, and we donated nearly 3,000 yuan to our compatriots in Wenchuan earthquake on various occasions;

5. Actively carry out "Love Teeth Day" activities. On September 20th this year, we organized 12 medical staff to carry out a free clinic activity with the theme of paying attention to the oral health of middle-aged and elderly people in Zhuangquan Village. People come to the site for oral examination and blood pressure measurement. During the activity, we donated more than 50,000 yuan of medicines and vouchers to the elderly over 50 years old, and distributed more than 10000 yuan of oral publicity materials.

In short, looking back on the work in the past year, we can see that there have been new progress in all work bases, new measures and new breakthroughs in the situation. At the same time, we are also clearly aware that there are still many shortcomings in our work. In the new year, we will work harder, forge ahead, be realistic and pragmatic, and create new achievements for the construction of our hospital.

Outpatient work plan 6 1. Planning study and training around the hospital theme "study year"

1. Take an active part in various studies and trainings organized by the hospital.

2. According to the characteristics of undergraduate course room, organize business study once a week and register the learning situation. Check once a day.

3. Encourage employees to study by themselves and participate in training and study inside and outside the hospital, and strive to improve their professional and technical level.

Second, make preparations for the review of the Second Hospital.

1. Make preparations step by step according to the arrangement of hospitals, medical departments, nursing departments, infectious diseases departments and other functional departments.

2. According to the provisions of the secondary hospital evaluation standard, write all kinds of medical documents in daily work. Do a good job in all kinds of registration.

3. Cooperate with the medical department and nursing department to prepare for the emergency department.

4. Regularly organize undergraduate course room medical staff to learn and master the rescue and treatment of critical diseases within the scope of undergraduate course room, and require them to memorize the rescue process of various diseases.

5. Regularly train all kinds of first-aid technical operations and conduct assessment.

6. Arrange and organize the study of "three basics" knowledge, and take the exam once a month.

Third, do a good job in medical services.

1. Continue to carry out the "service year" activities, adhere to the "next stop service mode" for a long time and gradually improve and develop work habits.

2. Advocate civilized language, serve politely, and face every patient with a smiling face. Provide all kinds of humanized services for patients, such as hot water and water heaters.

3. Keep the medical environment clean and create a good medical environment for patients.

Four, continue to carry out the "quality year" activities, improve the quality of medical care, to ensure medical safety.

1. Organize the study of medical core system, and require each employee to memorize and conscientiously implement the core system related to himself.

2. All kinds of medical operations should be carried out in strict accordance with the medical operation specifications. All kinds of treatment strictly implement the "three checks and ten pairs" system. Check carefully before, during and after treatment to prevent mistakes and accidents.

3. Do a good job in writing all kinds of medical documents, conscientiously do a good job in outpatient registration, outpatient medical records, prescriptions and records of critically ill patients' condition and treatment to prevent medical disputes.

4. Go to work on time, strictly implement the system of succession, and put an end to off-duty.

5. Strengthen patrol and communication with patients during treatment. Find problems early and solve them in time.

Five, improve the bonus distribution system

1. Adhere to the principles of openness, justice and fairness, do a good job in statistics of various workloads, get more for more work, and stimulate the enthusiasm of employees.

2. Make undergraduate course room bonus distribution scheme, formulate the tasks and income-generating targets of each post.

Six, strengthen the management of labor discipline

1. Go to work 10 minutes early in the morning, hand over the shift in advance, and start the clinic on time.

2. Put an end to being late and leaving early, and fine 30 yuan once.

3. All kinds of leave should go through the formalities of leave, otherwise it will be treated as absenteeism.

In order to make the outpatient department develop in the direction of institutionalization and standardization, the work plan of outpatient department in 20xx is formulated as follows:

First, further improve various rules and regulations;

Second, continue to promote the implementation of various forms of appointment registration system, cooperate with the Ministry of Social Services, and strengthen the publicity of outpatient experts in our department and our hospital;

Third, strengthen inspection and supervision, so that doctors in all disciplines can make visits on time and in quantity, and let us wait for patients, not patients;

Fourth, consultation with orthopedics to promote long-term fixed personnel to get out of the clinic as soon as possible is of great benefit in terms of patient diagnosis and treatment, department management, and ensuring the time and quality of doctors' visits;

Five, a large number of contact with clinical departments, in addition to the existing external experts, if there are departments willing to hire experts, we will also actively cooperate, report to the hospital leaders, and make the most reasonable arrangements.