Traditional Culture Encyclopedia - Traditional stories - What is the difference between customer relationship management in an e-commerce environment and traditional customer relationship management

What is the difference between customer relationship management in an e-commerce environment and traditional customer relationship management

The difference lies in efficiency.

E-commerce is far more efficient for customer relationship management than traditional customer relationship management.

E-commerce uses some kind of customer relationship management software, such as milogs software.

Efficiency is business opportunity, efficiency is profit, the cost of placing one order in the traditional way, may be able to fulfill many orders on e-commerce. This is the biggest difference!